LightInTheBoxReviews 13,822

I ordered from this company on the 7th, it is now the 23 and my order STILL HAS NOT SHIPPED! I have tried contacting them about getting my money back, and they keep pushing back my shipping date and tell me if they don't get it shipped by X date my money will be refunded! IT STILL HAS NOT HAPPENED! On top of that i tried to get a phone number from this company to call them and THEY DO NOT contact their customers by phone... what the hell is that? This is very suspicious to me. I finally got a hold of someone through the live service thing and was told my order was packaged on the 20th and 'going' to ship today or tomorrow... im not holding my breath and im now out almost $500.00! I will NEVER order from this company again, nor will i EVER recommend them to anyone i know. Order # **************

It is a website based in China selling different type of products such as clothing, computers, cell phones, etc... Prices are reasonable but I can't say cheap. I ordered 2 evening dresses because of their beautiful designs, but I was not happy with what I received at all. One of them has nothing to do with the picture they had put on the website and both had the worst fabric and tailoring quality. The problem is they were really friendly and helpful before sale but they were rude after sale, I tried to chat with them online but they disconnected me. I put 2 messages asking them to instruct me how to return the dresses but they just keep ignoring me. There is no telephone number on the website. After 2 weeks I finally decided to put a review for the dress but they have not upload my review. So this is the only way I could tell other people to prevent this website as I have already lost £184.
Thank you!

I have to return two cell phones to this website located in china. These cell phones cost $139.99 but
Does not detect AT&T sim cards. It took them more than two weeks to reply with
Forms to exchange the defective cell phones. The website says it will only take 24 hours for customer service to get back to you but it took me more than 12 e-mails in 2 weeks. The worst part is that they already received the item back which I spend $40 with tracking but they never get back for status pass 2 weeks until this date. They have phone numbers but only if you can speak chinese and only for pre-sale inquiry One thing I learn do not buy imitated products from China..