On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a Iphone 4S case from Miniinthebox.com, it was good value for money and recieved the shipment in the specified time.
Very nice to work with your site, you can very quickly get answers to all questions and I have excellent product quality for little money
My first experience with this site has been great! After the fast shipping and wide range of selection at unbelievably cheap prices, I've been browsing back at this site several times always seeing something new that I would like to purchase. The product I bought was high quality and I would definitely refer friends to this site.
Great selection of items, I use mainly to get lights and taps fittings. Great price and P&P. Very good customer service.
If i had to order anything else i would go to light in the box excellent service and lots helpful
A+A+A+A+A+... Great easy to use Web-Site... Great Product, Communication & Delivery. Shop here with confidence, Dux Limos.
Lovely shopping experience, with cheap price & quick processing.
Over all 5*****
This site has been great. Great products, good delivery timing even here in Australia. And good prices
LIGHT IN THE BOX is Value for money, they have great gift ideas are always there to help, there website is so easy to use. My family and i LOVE Light In The Box. All our orders have mayed us very happy. There packaging and shipping is great. The work man ship (tailor made items) are of high Quality many thanks jennifer &family
I was nervous at first to purchase something that would have to travel so far, but I was wonderfully surprised. It showed up exactly how I ordered and very quickly. I would recommend this site to others! Much cheaper than other dresses I had priced and wonderful speed and quality. Thanks!
One of the best online shopping
I was delighted & contented with the product that i bought & it came so quick.
So guys i what are you waiting for. Try light in the box^^
**************
Asiiandoll
I bought many times from this website. Very good prices and items and fast shipping.
The watch came quickly and looked the same as the on line picture.
Am wearing it now.
I use the miniinthebox site (sister site of lighinthebox) a lot, either to get items for myself or my family.One of the last items that I've purchased is a nice small watch that my daughter loves it.
The free shipping is a one a kind offer and the prices are very low. If there's a problem with any of the items, the support is very fast to solve the issue, either refunding the items value or resending the item to me, free of charge.
I've recommended this site to a lot of my friends, and continue to do so.
I ordered a formal dress. Fabric and quality was excellent. The fit was perfect and it was shipped in 2 weeks. I will order from them again.
I had a great experience, even though one of my items was the wrong size, Lightinthebox.com rectified the situation promptly and exceeded my expectations! A great site, with great products.
I have purchased several items from lightinthebox. All items were exactly as described and real value for money, the postage was free and the items arrived within the estimated delivery time. I will definitely make future purchases from this company.
My husband and I ordered three packages so far to Turkey and USA. All of the packages came without any problem and without any damage. They even came earlier than the time space that it was showing on our orders details.
Products have perfect quality and condition out of nearly 15 products, I had only one product issue. Even I reported to clean up it by myself on product, the costumer service suggest me 3 solutions to pick. They answered the day after I submitted the ticket and we resolved the problem in 2 days!
It was fun to shop on the user-friendly website! I will do more orders soon for sure, even I pick some products for gifting in new-year, that is how much I like the quality of them.
Also free shipping to world-wide and daily deals are plus on the shopping too!
Lightinthebox.com is a practical and useful website with sorted products of quality and low prices. I recomend that.
The products is good and well made. A little slow on the process time but still pretty well to me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members