LightInTheBoxReviews 13,775

I ordered my dress and spoke to a man in Inquiries asking whether many dress arrived late, etc because I needed my dress to arrive ontime. He stated, "Don't Worry," and that he would mark my dress as urgent. 8 days later, my dress had still not been sent. I had to search 2 HOURS before finding someone to contact, and when I did, they did nothing! They kept stating that nothing could be done due to their high quality standards and that, "unfortunately, (my) shipment would not be mailed until XXX day". There was nothing they could do appearantly despite the fact that before the order, they said that there was nothing to worry about! I had to threaten to complain in order for them to send the package (finally!) and even then, despite having complained to multiple people, they sent it on standard shipping, despite that I had ordered expidited. Despite all that, it wont arrive on time.

This company are just scammers. Really light in the box, I don't know how you are getting aways with this. This company has a huge reputation for ripping people off. They are also specialist in writing fake reviews on all their sites.

I made the mistake of buying from them. I had been sent a broken pair of shoes and when I sent them back for a refund they had only refunded me 25% of my order. Also they took 3 weeks to process it.

I should have known better not to use this company and listened to my intuition. I needed a dress for my dad's wedding and I thought I ordered in plenty of time. Looks as though that is not the case even though it's well over a month. Then I sent an email to ask what the hold up was and they said that it takes a couple weeks for processing and that it would be mailed out soon, but it wouldn't be there on time for the wedding. So then I cancelled, and they stated that they can only refund me the $23.00 shipping charge which was outrageous to begin with. I'm so not impressed with this company. Save your money and go somewhere stateside. This place is the worst!

The design were cute, quality was ok the set back I had with LITB was the fashion line. The last few orders with LITB the sizing were horrible. The size chart is not across the board. I'm usually an M but most of the stuff came in M but the cutting is for an S. I guess the cutting is meant for Asian body type. If you are curvaceous, then most of the clothes will not fit. LITB refund only one of the items, but the other items were not refunded. I still have 5 LITB items unused and untouched. Maybe think more than once before buying the Fashion line from LITB.

The wedding gown and evening gown were superb. Amazing quality, true to size, gorgeous and quick shipping.

I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: *******@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I'm sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? Why do they need a picture of my credit card? Does anyone else finds this a little suspicious?

Horrible
I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.

The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.

I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50,00 is too much, for that price I can buy real leather ones ;) )

Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA, ha) these clothes. This buys the company time to charge your credit card before you can stop payment... because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.

I ordered $112 worth of product. One thing fit. I sent the rest back but have never gotten reimbursed. The company changed sites on me as well as account numbers and I could not communicate. Paypal finally got a return address but I am still waiting for a reimbursement for the items I returned. They were supposed to have reimbursed me on the return freight as well. If I email them they just pass me around and the whole mess begins again! Do youself a favor, do not buy anything from Lightinthebox.

Great variety, lot's of things to chose from. Nothing is second hand and every other week there are promotions and discounts that keep home-shoppers like me interested to check it more often than any other online shopping sites.
I have ordered a few things from this site. Many people complain about service time and quality, but I assume they are not sure about the policy behind lightinthebox.com.
Every product I ordered took about 15-20 days to arrive on normal shipment methods. One product, a costume actually, I paid extra for fast delivery and indeed it did arrive within two days of shipping date. Although shipping dates can vary among products or be delayed, once you know your product has been shipped it should follow the regulation of 10-20 days.
Now about quality of items. Real shoppers should know that before buying any products, you must investigate carefully. And yes I know you cannot regulate quality over the internet, but many reviews by customers is also a good way to find out about your product. This is why I like lightinthebox.com. Customers can write their review on their products, upload pictures, recommend it or not, etc. and this a great example of a user-friendly and honest producer-to-consumer relationship in a business.
As for me, an Asian student studying abroad, I love this site and the prices of the products are some of the most affordable ones out there on the web. It has made my shopping-life on the couch like heaven :)

First time I have ordered anything from LightInTheBox. Overall it was a very good experience. Web site was easy to use, but a little hard determining foreign shoe size. I placed order for 5 pairs of ballroom dance shoes. All arrived on time in good condition, were very comfortable. But one shoe had a defect. I contacted Cust. Service on line and forwarded photos of defect. Customer Service was prompt, courteous,& very helpful. Within a week I received replacement shoes.