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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Italy
1 review
1 helpful vote
Follow Ale W.
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I bought my wedding dress through this company. I had it made to custom measurements, and it fit perfect. It was beautifully made with nice, thick material (satin and organza in ivory). It was inside out when I got it, in a zip-lock plastic bag, inside a sturdy box. I received the dress 36 hours earlier than anticipated through FedEx. As soon as Light in the Box had sent the parcel to the shipping company, I had received an email with a tracking number, and I could follow the delivery process to Italy. I am very happy and satisfied and will buy clothing from them again. This is a honest and true review based on personal experience.

Date of experience: October 16, 2012
India
2 reviews
3 helpful votes
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I like shopping with this site for new accessories and gadgets. I like to do shopping at cheap rates and i find rates are really cheap and affordable. I would recommend this site, good place to get decorative stuffs!

Date of experience: October 16, 2012
Florida
1 review
0 helpful votes
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I am so pleased with lightinthebox.com, I have ordered many items and every time it was shipped in a timely matter and the products are amazing. I am so glad to be a customer at lightinthebox.com, they have exactly what I want, also they always have super great deals. This online shopping site at lightinthebox.com is above most site online hands down without a doubt. If your looking for great deals this is the site to be on, great work lightinthebox.com!

Date of experience: October 11, 2012
California
1 review
1 helpful vote
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I am so pissed!
October 11, 2012

I am so pissed! I ordered these pair of boots and I wanted the ones in the picture. I read over the reviews and questions to try and find out what color the ones in the original picture was. Luckily, someone had already asked what color they were, and they got the reply, "brown." So I ordered a "brown" pair. I was a little doubtful, so I decided to contact them myself. I've been checking everyday since my order to see if I read it wrong, and to wait for them to reply back. I finally got my reply AFTER 72 HOURS, in which I wasn't allowed to get a FULL REFUND, and they said the ones in the picture were yellow! I was so angry. So I thought to myself, this couldn't be right. I went back to that one question that I've been reading for the last few days over and over so that I know I had gotten the right color, AND THE ANSWER WAS CHANGED TO YELLOW. The answer was literally CHANGED to yellow. So I ordered another pair and was hoping they would exchange it for me but THEY WOULDN'T GIVE ME MY FULL REFUND. They're the ones that said it was BROWN IN THE FIRST PLACE! HORRIBLE CUSTOMER SERVICE. If I could, NO STARS.

Date of experience: October 10, 2012
LightInTheBox F. — LightInTheBox Rep
over a year old

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

GB
1 review
1 helpful vote
Follow SARAH C.
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Excellent cannot fault them in any way. Both dresses are beautiful and more than what was expected. The delivery was fast and the colour of both perfect. Thank you.

Date of experience: October 8, 2012
Australia
1 review
0 helpful votes
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Light in the Box had great communication, my product arrived well packaged and on time. Highly recommended

Date of experience: October 6, 2012
Maryland
1 review
1 helpful vote
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The prices were great
October 6, 2012

The prices were great. Considering it was coming from China and the shipping was free, it came quickly-within 2 weeks. They sent emails confirming the order. I will order from them again.

Date of experience: October 6, 2012
Ireland
1 review
1 helpful vote
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Great product, great price, delighted i ordered from this site and will look forward to ordering lots more for my wedding!

Date of experience: October 5, 2012
Oregon
1 review
0 helpful votes
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Their service is excellent, and products really well made. I ordered custom dance shoes and am really thrilled with them. The first pair was sent as the wrong size. Light in the Box remade them and sent a new pair- free of charge. Very impressive! I ordered some of their TS line clothing, but beware: it's for the Asian market and runs about 2 sizes too small. I'm a Med. And the only thing that fit was an XL. It's all really well made, though. Order 2 sizes large...

Date of experience: October 4, 2012
Greece
1 review
0 helpful votes
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Cheap products and very good quality! I will surely buy more products in the future!

Date of experience: October 3, 2012
Greece
1 review
1 helpful vote
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I have recently bought a pair of make up brushes and I am extremely happy about my purchase! Very nice brushes! Very good quality!

Date of experience: October 2, 2012
Greece
2 reviews
2 helpful votes
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I bought an iphone-clone headset. Cheap, easy to use and not very different from the originals.

Date of experience: October 1, 2012
Thailand
1 review
0 helpful votes
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This web site comprises of many good products with the reasonable prices. The special discount in some period is very attractive and really valuable to every customer. I have bought twice in two weeks and will do further more of course.

Date of experience: September 29, 2012
Brazil
1 review
0 helpful votes
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It took some time to arrive but it was everything all right.
I love the product.

Date of experience: September 26, 2012
New York
1 review
0 helpful votes
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P purchased a set of Bluetooth headset for my PS3. The ID of the ear piece is around 2" and OD is 3.25". The reason I say this is that it doesn't totally cover my ears. However, they are very comfortable. I had no problems mating the two together. Lightinthebox was very helpful in answer all my questions about the headset before I purchased them. They sound great and the price if far better that what I would have paid for another set that sells for around $85.00.

Date of experience: September 26, 2012
Latvia
1 review
0 helpful votes
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I have bought several items
September 26, 2012

I have bought several items - good prices, good service.

Date of experience: September 25, 2012
California
1 review
1 helpful vote
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This is an amazing site...
September 26, 2012

This is an amazing site... I do almost all of my shoppingshots on line and this site is very user friendly and what you see is what you get. The colors and sizes are true to the form... having a color chart and size diagram takes al. The guess work out of the day. I was concern that with such low prices the materials may not be as good and I was PLEASANTLY SURPRIZED.

Their customer care is superbe and communication time faster than any other site I have shopped with. I made mistake with shipping date and they refunded my money without any hassles. I end up ordering more... I HIGHLY REOMMEND THIS SITE AND IT IS MY FAVORIT

Date of experience: September 25, 2012
New York
1 review
0 helpful votes
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All the items I ordered we as nice of quality as in the pictures. It was easy ordering and came in a timely manner. I was pleased with the selection too. I plan on using this website again in the near future.

Date of experience: September 25, 2012
New York
1 review
1 helpful vote
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I ordered a Iphone 4S case from Miniinthebox.com, it was good value for money and recieved the shipment in the specified time.

Date of experience: September 25, 2012
Latvia
1 review
0 helpful votes
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Very nice to work with your site, you can very quickly get answers to all questions and I have excellent product quality for little money

Date of experience: September 25, 2012