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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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They got the order wrong. The size 5 shoes did not fit. They were too small. They gave me two tops the wrong colour. There is nothing worth keeping. I paid a tonne of money and also about £25 DHL tax fees that were not mentioned my end. It really was a complete waste of time and money and the quality of items poor. It is not worth me sending the items back.
The quality is not that high but you do receive your products within the promised time. NOTE if you buy clothes remeber that they are based on asian people so clothes might be too short
Dear Wardah,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Compré dos ciclocomputadores para mi bicicleta y estoy muy feliz con ellos. Recibí mi paquete en la puerta de mi casa en Medellín Colombia 3 días después de los prometido; el paquete venía bien sellado asegurando que los productos no se dañaran en el envío.
La calidad de los productos ha sido óptima llevo usándolos ya 3 meses y no ha presentado ninguna falla.
La transacción fue segura no tuve ningún problema.
Recomiendo el sitio.
Great products and services. Quick response and on time delivery
Love their products, fast shipping, and always in great condition.
Here is your previous review on our site for reference: So happy with my product. Fast delivery. Good quality. Happy customer! :) 10/10, great quality products and massive selection of goods! A++++
Very good service, any questions are answered right away along whit problem solving ideas. Having some insight with plumbing I was able to figure out what to do. I found this site by accident and was happy with awesome variety of faucets. The color changing one and now own a couple of them when I am upgrading my two bathrooms, I would recommend this company highly.
I received the dress this morning, totally perfect. My dress arrived sooner than expected, and is exactly as shown on the picture and very comfortable. Totally recommend this site.
The dress was very beautiful shipping on time but the dress didn't fit so well and I was charged more shipping fees at signing off from ups.
"This dress came earlier than expected. It was a custom fit so I was kind of nervous. I've lost a bunch of weight and my upper arms did not shrink with the rest of me. I got in contact with customer service to convey the size of my arms. They were gracious and responded that it would be to my specifications. I have never been more surprised (pleasantly) than I was when I received this dress. It was very, very well made and fits perfectly. The material under the see-through material was almost double. I can't think of the way to describe it properly but it was beyond well done. I am thrilled with my purchase and highly recommend this website! "
Love this site! It has everything you could possibly need with quality and great price. The suggested delivery time has always been on point. I was able to buy some really nice gifts for friend without breaking my wallet. As for looking for that special dress for special occasion, this is the site. You can always find something really nice that you know everyone else does not have in their closet. I could not do without this site.
This is a web site where you can question a product before you buy. If you have a problem with a product there is always someone to assist you. I'm not only enjoying the product that I've received from lightinthebox but there tracking and on time service.
It was my first time purchase and the service is excellent, more than you except.
I recommend it to everyone.
This website gives consumers the ability to buy products at an affordable price plus the products are unbelievably the best products anyone can ask for!
Omg i m really happy ordered, free standin taps and shower kit, and towel warmer it would have cost me a small fortune only cost me a 1/3 happy happy happy
Just now i paid for a cell phone to light in the box. The product is the one i am looking. And i saved my time for shopping over streets and very easy to place an order too. This is the product i m looking for and dual sim i need very much. I know and i am sure that this phone gives me a good service as same as light in the box. I need say thank you a lot to light in the box to serving us in a good manner.
I am verysad with this site! I have never been so ignored in my life and my order never came i will probably file a refund with my paypal company. Please stay away from this site the products seldom arrive and dont care about the customer only the money. I never got my package :(( ((((((((
Ticket **************
Good variety of clothing. Not so good return policy. Fast shipping and replies.
This company/site... honestly, there isn't enough words that can express how disappointed and overall pissed off I am that I ever thought to use this place.
The customer service, unless you speak Chinese, don't bother.
The products, legitimate Chinese crap (I word it like that because this site is titled legitimate Chinese business).
There is NO warranty on anything, even though it says it comes with the manufacturer's one year, yeah, there is NO way to contact any of the MFG's. When you try to get lightinthebox.com customer support to help you, you have to jump through a bunch of automated hoops from the deepest, darkest levels of Hell that Dante never prepared me for. Since their HELP and CUSTOMER SERVICE system is completely automated, there is no solution or help.
The knock off android tablets I got for 5,6 and 7 year old, one was used and scratched horribly out of the book (their reply was, "You pay to send back and pay for us to ship to you new. Takes 10-45 days." Are you effing serious? It'd cost 3 times more to so that then to have a p*ssed off 7 year old with a scratched tablet.
Each tablet died less than 3 months after getting them. The wear from the users was always supervised so they died on their own accord.
Would NEVER shop here again.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
I was so excited to receive my dress but I was so worried that the colour might not be perfect, but it is absolutely perfect! Glad to find this wbsite.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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