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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a dress for a costume ball from lightinthebox and when it came it looked nothing like and was shoved in a bag without care for wrinkles etc. Just need to be careful really!. You better try Abbydress where you can find bargains. Or shop on ebay, amazon where you get more guarantee.
I bought a couple dresses and received a bill a month later from DHL for shipping. I will check the quality of the dresses... they are just play dresses for my grand daughters.
I have bought a lots of cosplay things from Litb, a wood sword among those things, and have only had good experience with them. I have never bought a wig there thought but I'm satisfied with what I have bought there.
Veeery low quality merchandise and veeeerry low quality customer support. Not worth your while, stay away and spend your money somewhere else.
Dear Customer,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Takes the piss. I ordered some boots as they were ''on sale'' only to discover postage and packaging was £15. This meant in total I paid approximately £33.50. Then a few days later the boots came out of the sale, and were £27.50 but with FREE P&P! So they tricked me into thinking as they were in sale I was paying less! I can't believe any company could be so horrible, tricking people into paying more when they think they are getting a better deal. I loved the boots so much and didnt want to miss out on them in the sale that I even got a payday loan to buy them! I just can't believe it I have been scammed! I then go to cancel my order and they say I will only have the shipping refunded! And absolute piss take, I will never, ever use this site again and I will make sure I share with everyone how awful it is. I want to cancel my order and I want 100% of my money back! Otherwise I am gonna write this review on every single review site I can find and make my friends do the same to warn people of you!
Dear Elizabeth,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Beware - Extra shipping charges on delivery. In the terms and conditions but does not mention how much. Cost £24.26 on a Ukele. Prices seem cheap but are not!
Dear Susan,
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. It is clearly written on our website: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.
We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Seemingly unbeatable price but the product you get will make you aware it is better buy something from Macy's or Harrods at a higher price because it's always the case that you will get something with a quality that will not meet your expectation.
I am having an issue with this site at this very moment. I placed an order on 11/16/13 and paid $23 or so extra for expedited shipping, which is supposed to take 3-5 business days, which would mean it should definitely be here by fri 11/22. So i can't understand why it says estimated shipping date is 11/30. Then the dress doesn't help me at all as my event is on 11/28. I would like to talk to someone about this, but when i made the order, it gave me the option to "log in thru facebook" instead of opening an account, without ever mentioning that thats a bad idea. Now, the ONLY way to get to anyone at customer service is to log into your account, which i dont have! Now i have no idea whether i will have the dress in time or not. Horrible, nonexistent customer service. For now, i am giving it one star. If someone from the company ends up helping me with this problem, and i get my dress on time, and i am able to send the other one back without it costing an arm and a leg(i ordered 2 sizes), i will change my rating.
I ordered some items from this seller, and chose PayPal to pay them. Although they'd got my payment, they didn't process my order but asked me to provide copies of my credit card and my ID card. This request was strange as none of other sellers who also got my payment via PayPal ever asked for. To be cautious, I didn't provide them my documents but asked them to cancel my order. They cancelled my order and refunded me my money.
I wonder if other consumers who bought their products provided them the documents as they requested? My opinion is that we can get scam very easily, so be careful... and why this guy wants more personal information AFTER he got the money? What is their purpose?
I have bought 2 dresses from this company and I think they're great. The quality of the dresses are fantastic and I would recommend this site to anyone.
Salve, o ricevuto oggi un rimborso, che significa? Che non ricevo piu il mio ordine? Aspetto la risposta grazie.
My friends have bought some wedding shoes from this site few weeks ago, the style is ok, but low quality. It's not a good shopping.
Dear Sean,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
I ordered a custom mother of the bride dress for my mother who is petite (4'10") and has had a shoulder replacement, so very hard to fit. The dress was fabulous, well made and looked just like the picture. Only minor tailoring was needed, which would be expected from a dress made sight unseen! My seamstress was awed at the price. Would definitely order dresses from them again. Mom almost stole the show for me at the wedding!
I Made Many Orders From 15/09/2013 & Till Today I Didn't Receive Any Of Them, And Customer Service is So Bad, Till Now They Told Me That I Should Wait & Couldn't At Least Provide me With Tracking Numbers.
STAY AWAAAAAAAAAAAAAY
Tamer, If you choose free superserver shipping. It takes 10-20 BUSINESS days which means it can be up to 40 days to deliver. Please understand that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of the package. Superserver shipping company doesn’t update shipping status on their website so the packages cannot be tracked. Any questions concerning your order, you may log in and open a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Thanks!
THIS COMPANY SHOULD BE RENAMED $#*!E IN THE BOX
My wife ordered a dress which arrived after about three weeks the quality was very poor missed stitching poor quality materials but most of all the fit was was no where near the size 16 she ordered, the websites return policy states that returns for a refund are permitted within 7 days but they where having none of it and flatly refused to refund or exchange it was like a size 20 at the top size 12 at the waist and about six inches too long for my 5'7" wife who has no problem with normal size 16 clothing they said it was my wife that was the wrong shape and not their dress as it would not have passed their quality control BE WARNED! Give this company a wide berth it might look cheap but the goods are CHEAP N NASTY as is their none existent customer support. They clearly trade in the knowledge they are safe from reprimand because they are located in HONG KONG
Dear Ray,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Purchased 3 bracelets 45 days ago. They never arrived, company sent me 3 emails with tracking numbers that were not valid and now tells me that I have to wait 25 days for a refund. I will believe it when I see it. Do NOT shop from this site!
Dear Barbara,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
I ordered 2 white clutches for my Bridesmaids while they were on sale AND offering free shipping for the holidays and I could not be more pleased about the order. The clutches were just as beautiful as in the picture if not More. Very happy, will shop here again for sure.
I was furious about their lousy dress and delayed customer service. I had to rush to a local store and buy another wedding dress for my sister. They almost ruined the big event of my sister.
Dear Customer,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com...
We've bought curtains twice from LightInTheBox and have been pleased with both sets. The material feels nice and the light plays off it a just a little bit. Although they are light, they block the light very well. The curtains have been sent quickly and packaged well. They were folded and can go right up on the rod. The price seems right to us - we would buy these again.
I have purchased fashion dress 22 dress for my wife from LITB for $560. I have got all the item on time and the design was very good.
I will recommend for my friends and relative to purchase from Light in the Box. Pros is excellent customer care good relation from their team.
I am waiting for the Black Friday offer to purchase my next items.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ina,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com