LightInTheBoxReviews 13,776

I ordered an LED shower head from them and it was clearly not the one I ordered. They offered a 50% refund if I return it and pay for shipping. I told them there ad was deceptive and I wanted a full refund and they pay for shipping or the Item they had posted on the web site. They deleted my complaint ticket and sent me an email the problem had been resolved.

I submitted a negative review and it was never posted. Notice their product reviews are never less than 4 stars. I love how they're also trolling this site posting apologies. It's just words LIB nobody wants to hear them any more. I ordered from them as a test; they failed; which I'm not surprised. The Shower head I bought wasn't cheap either.

No Recourse, No accountability. "All you's money belongs to's us"

Oh btw, after paying an additional 50% for duty, taxes and import fees, my entire list of items were no longer a deal.

Update: Im updating my rating to 2 stars because after reading my poor review LIB did actually send me a full refund for the shower head. There is a lesson here about being a squeaky wheel.

However Im leaving my original review text so you may judge. There are definitely some poor business practices going on here

Sorry LIB. I cant give you the 5 stars for the refund as you requested. That is an extremely good rating only deserved for impeccable quality, price and service. Even after the refund, 2 stars is an honest rating.

I ordered a phone from these people. I was sent an email to send them an image of government pictured id plus an image of the credit card used to purchase (they said I could blank out part of the credit card number). I sent them my government issued id plus the image of my credit card. They canceled my order and it took me several online chats and days and days of emails to get this response "I am so sorry for any trouble brought. I checked your order with our financial department and they told me that your photos can not prove your payment is legal. Instead, the photos you provided to them seems have problem to be real. So our financial department to cancel your order and arrange full refund on". I am upset because all the hassle to try to find out what went "wrong" - I was without a phone for a week trying to resolve - and on top of everything else I have incurred two kinds of expenses as a result of this. One, the exchange rate my credit card/bank used to process the refund was less favorable than the exchange rate the credit card/bank used to process the charge. Per a call to my credit card/bank (spoke with four people getting transferred back and forth) that is my loss. Plus I was charged TWO foreign transaction service fees by the credit card/bank relating to this transaction which according to the credit card/bank (spoke with four people) that is my loss. Obviously not too happy with my credit card/bank but frankly this would never have happened if lightinthebox did not arbitrarily decide my verification information was not "legal" (although it was a government issued id with my picture and name plus my credit card)

The company is a complete and utter fraud. Do not purchase from this site. The products pictured are nothing like what you will receive. Their refund policy is a complete scam. I tried to dispute the charges on my American Express and they were unable to recover any of the funds. Apparently the funds pretty much vanished. I am stuck with a dress that is two times bigger than me. I ordered a size 4 and literally a size 8 showed up. I contacted them to return the item, they claim that it is a custom order even though it is a standard stock item on their website. THESE PEOPLE ARE WORTHLESS PILES OF DUNG! DO NOT GET SCAMMED LIKE I DID.

Je déconseille fortement d'acheter sur ce site, j'ai reçu une tablette défectueuse j'ai mis plus d'une semaine avant que le service après vente ne veuille reconnaître les défauts joint par vidéo. De plus les frais de retour sont à votre charge et non à laleur comme dit dans leur politique, le service après vente ne répond jamais à vos questions, envoi systématique de réponses automatique et clôture immédiate du litige sans demander votre avis. Frais de douane qui ne correspond pas à la réalité! (montant de la tva du pays pas un forfait que fait payer lightinthebox)... Je ne recommanderai plus jamais sur ce site!..., est du faire intervenir Paypal et j'y suis encore pour 44€85 de ma poche!... Peut pas laisser de com sur le site pour prévenir les autres acheteurs... A EVITER ABSOLUMENT!

So far I would say it was average. Not above or below. I've ordered from there before. Both times it was ballroom heels. The 1st time I was super cheap and decided to do the super savers shipping(10-20 business days) I think it may have taken close to 2 months to get to me. They were in good shape and worked out really well.
Last week I ordered another pair did expedient shipping (3-5 business days) I ordered them last Sunday. They got to me last Wednesday. The shoes cost 19.19. Total cost was 33.44
It worked for me.

I was very excited to order from this website because they have a lot of varieties to choose from. After I received my parcel, I was so happy that DHL didn't ask for me to pay for customs. But after one month, DHL kept calling me and said I should have paid for the customs but forgot to ask me to pay. I bought $80 from them and I had to pay $36 for customs? Just doesn't make sense. If you keep doing this to your customers, you are going to lose them all.

This is my experience with this company. Purchased several items had to return some for size. Site is setup for selling not for returns. I have gone around and around with this so called customer service that they say is so great and have gotten no where. I returned the merchandise which they now say they have not received after 6 weeks. I'm out $44 and there seems to be no resolution. II would not recommend anyone shopping there.
This is what I received from them after filing my review with Resellerratings.com
Tp :// www.resellerratings. Com/store/view/Miniinthebox/review/*******#comment*******

Dear Customer,

This is Shirley from LightInTheBox.com. Thank you for sharing your shopping experience with us!

As you know, customer satisfaction is our NO. 1 priority, and we give you our most sincere apologies for not meeting your expectations while shopping online. If you could kindly remove your complaint on Resellerratings regarding LightInTheBox.com, we would like to offer you a full refund for your order. To proceed with this refund, please send us your order number, the email address that was used while shopping on our website, as well as your PayPal account information. After the information is confirmed, we will then issue the refund as soon as possible!

Kind regards,
LightInTheBox.com
I sent them all this information and still nothing.
http://ir.lightinthebox.com/phoenix.zhtml?c=*******&p=irol-newsArticle&ID=*******&highlight=
Check this out:
Investor Relations:
LightInTheBox Holding Co., Ltd.
Margaret Shi, Investor Relations
+86 10 5692 0099 ext 8124
*******@lightinthebox.com
OR
ICR, Inc.
Bill Zima, *******933
*******@icrinc.com.

I know a lot of people will disagree with me on this but this is the way I feel...

If you buy from websites based in China, Nigeria, Congo, Namibia, Iran, Syria, etc etc... a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... buy cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
Also when you order from places like this don't give them a credit card number otherwise you will be overcharged. Use something safer like a disposable credit card that only has $5 of credit.

PS. Don't order more than one item at a time that way your never out more than $5.

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Dear Michael,

This is Shirley from LightInTheBox.com. Thank you for sharing your shopping experience with us!

As you know, customer satisfaction is our NO. 1 priority, and we give you our most sincere apologies for not meeting your expectations while shopping online. If you could kindly remove your complaint on Sitejabber regarding LightInTheBox.com, we would like to offer you a full refund for your order. To proceed with this refund, please send us your order number, the email address that was used while shopping on our website, as well as your PayPal account information. After the information is confirmed, we will then issue the refund as soon as possible!

Kind regards,

LightInTheBox.com
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Really?
Like I'm going to change my review?
Keep the money, this letter is priceless. LOL

I have ordered many items from Light in the box, including my wedding dress! My sister also ordered her senior prom dress from there and I have friends who order from the site regularly. We have all been very pleased with the items we buy from there. Granted, the quality is not always EXACTLY as pictured but more often than not it is pretty decent quality for the little money you pay for it. I have also had to contact the customer service team and I never had a problem getting in contact and having my issue resolved. I am not negating the fact that some of you may have had experiences different than my own but if you take time to look at the hundreds of reviews and pictures of the merchandise that the site allows you to view before ordering, you'll have a greater idea of what to expect.