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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered my wedding invitations from Light in the box and I was really impressed with the delivery time. The invitations are indeed lovely, I recommend my friend to use the Site and telling all my other friends
I was looking for bright white LED strip lights and boy did I find them! I had them in three days and found then to be a great value!
I ordered a 30-pin to lightning adapter and it worked perfectly! Works amazing with iPhone 5s and iPad Mini
Everything about this site is amazing I love everything about the clothing coats, hair bows, I have ordered quite a bit from this site. I intend on ordering more. The pet clothing are so amazing.
Misleading advertising. All of the items that I ordered showed "ships in 24 hours". My order was placed several days ago, and the items still haven't shipped. Customer service agents keep giving me apologies and lines suggesting that my order is being processed and will ship soon.
The expected shipping date, shown after I placed the order, was 4 days after ordering. So much for "ships in 24 hours" and paying extra for expedited shipping. :(
I have many times, I like the things I bought. They are made of good quality. The post is;;; well one does not know when to receive them! Once I had to wait 3 months for my order! Frankly it was to much! Now you are doing the postage very expensive! So if I see something I like and see that it is going to be to much! I do not buy. A pity really!.
This was a horrible and distressing experience for me! Please please do not fall in to the trap and order from this Chinese company. I am going to be a bridesmaid and the bride decided to get the dresses from this site. I ordered two sizes as I wasn't entirely sure which size I would need and the design is such that it couldn't really be altered.
Firstly, when ordering, you will have to pay significant value for customs duty / tax which makes the items just as expensive as from a reputable high street store such as Coast or Karen Millen.
The smallest of the dresses (size 2) is still HUGE on me. I am a UK size 8-10. The sizings are completely wrong. But I had to keep it because it is what the bride chose. One small plus is that the dress is good quality and when it is adjusted, will look good.
I submitted an enquiry to return the other address. Firstly, there is NO phone number to call and no address to be found any where on the website (despite the latter being a legal requirement). The adviser emailed to say that I could not return the item for a refund because all items are tailor made (seriously?!?) to order. I imagine there is a warehouse in China with a 1000 of these dresses waiting to be shipped.
They offered instead to alter the dresses to fit me, which was pointless as I only wanted one dress and as I later discovered, it would cost me £60 to post the dress back to Beijing.
After many heated exchanges via email, they then offered to refund 50% of the cost or a credit note. Still unacceptable to me - I would NEVER use this company again.
Finally, I threatened legal action and said that under the distance selling regulations I was entitled to a refund. They gave in. However, it still cost me £60 to post the dress back to Beijing, so I still lost out massively (the dress was around £80).
Please please avoid this company. It was such a distressing experience. I found them thoroughly deceitful and underhand. This company is based in China, don't be fooled in to thinking you are ordering from the UK, US or your native country.
Hi Katie,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
It is the first time that i ordered through this site and i am very satisfied. Their service is professional, they have a really big variety of products for you to buy, for the house-the garden, for you, gadgets and many many more. Prices are really reasonable and the shipping is exactly on time. I will recommend light in the box for sure.(i already made my second order and i am sure it will rock again!)
I ordered a dress for my mother-in-law for a wedding. I had various emails with the company asking me to check the measurements as they were concerned about the sizing with the design of dress. In the end the tailor said that the design of dress just wouldn't work. I really appreciated their prompt correspondence, honesty and advice. They did make some other suggestions that would work with her shape but they were all long dresses which she didn't want. They were more than happy to process a complete refund. On the basis of this alone I would highly recommend them.
The item arrived very quickly and in very good condition. It was nicely packaged. Prices are very good. Overall, I was very impressed. Ordered a few things from eBay before but they took ages to arrive. Will definitely use Lightinthebox again. So many products to choose from plus the website is very easy to use. Love it!
My overall experience is absolutely great! Good customer service and very good quality products!
Good products, good prices, trustable website.
I bought a while ago the Chrome Finish Single Handle Brass Kitchen Faucet and I was pleasantly surprised with its quality. It looks good, it works good and it is much more afordable than similar products on the market.
Overall, I had good experiences with this website.
Ordered several pet products, site was extremely easy to navigate, choices were expansive and checkout a breeze with Paypal! Would definitely recommend! Kudos to Light in a box!
lightinthebox.com is excellent online shopping website. As a shopper you can find a variety of products and many ways of shipping methods. Placing order process is very easy and more convenience, also the payment process is more secure by using PayPal.
Excellent service, and a huge variety of products at great prices.
Product came, fast delivery, highly recommend, thanks
Thanks so much, these are perfect for the bath salts we are making for my sisters wedding shower. And a lovely green as well
It is a scam. There is no way to return any products or contact customer service. Be careful and stay away from this site!
Susan,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
Fast, reliable, secure, and high quality stuff in very low prices.
I bought an item from Miniinthebox, and it's nicely made :) could not ask for better one, arrive safely and nicely packaged
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike, Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com