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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Beautifully made cocktail dresses at a reasonable price and very fast shipping.
I've been shopping on this website for months now, and I haven't had any problems so far. They've got a super caring staff, and whenever I have a doubt or a complaint about a product, they get in touch as fast as they can, offering help and/or a refund. I've never seen a company like this. I'd definitely come back to buy more items and I highly recommend it!
Its a beautiful gift for. A loved one like bf or gf
I love this website it has so many items that I would have never had found in stores
I order from them on a reg base I find they are very good in shipping the order out on time.And great items as well.
Light in box is an amazing site for modern chic clothing. I have ordered several outfits and I must say, I'm in love with the quality of the clothes. Delivery is fast and packages are received in great condition. I highly recommend purchasing from light in the box!
It always fast delivery with expedited shipping. Outstanding quality merchandise at unheard of prices. There are specials to making shipping prices lower and even free. Try it and you will love it just as I do.
It was my first purchase there. I really liked it. I bought a necklace and a suit. Great quality. Everything perfect. I really recommend the site.
Always send the order in the time. The products are in good quality and are in good package.
I am happy with this site and feel the quality of the items to be good. The packaging is brilliant. Some times you have a long wait but overall worth it.
I purchased four pairs of dance shoes which totaled about half the cost of one pair in a dance shoe store. I dance in various studios and everywhere I go I get compliments on the shoes I bought on lightinthebox.com. It was easy to purchase and to make choices of heel height in some designs, and the shoes came from China to New York in a remarkably short time. I've been recommending this source for shoes and clothing to all.
Extremly good experience whit fast delivery, best posibile recommend. Will be back for more of their products.
Good quality.
First time using this company will use again. Good product
I have had the best experience on light in the box. Light in the box is exclusively known for weddings and special occasions, but they offer so much more! My friends are always jealous of my clothes! I love the flash sales and super saving shipping - I've never paid for shipping! I had received a broken bracelet & they offered to give me double the amount in store credit, the amount I paid for it refunded, or a replacement item. It was all resolved in under 24hrs!
I bought 4 dresses on this web site, and all of them were exactly the same as on the pictures. And delivery was very fast. I am so thankful to this web site, i will continue shopping here and recommend everybody.
The product purchased is of excellent quality, reaches the level of natural hair. The service was very helpful and did their best to provide suitable answers. I feel for future I would like to see clear instructions on measuring the head size and clear information on what a capless wig is. What else is required is the diameter and size of all the wigs. As for the courier service it was very late arriving taking twice as long as stated in the ordering of this product. I would recommend this company to other friends.
My sister is getting married and found my maid of honor dress on here because apparently it was originally $235 marked down to $79 for a "limited time only"... needless to say I purchased the dress, had to pay $20 extra for EXPEDITED shipping and then a few days later an additional charge of $3 for international shipping was also charged on my debit card. It's been well past the "promised" 3-5 business days THAT I PAID FOR... so I went to check on my order and low and behold it says "estimated shipping date Feb 21"! I ordered the dress last week so I just knew it was coming this week... now I don't know if I will get the dress in time for my ONLY SISTER'S WEDDING a nd i have tried to contact them but there is no email, and even worse NO PHONE NUMBER! I feel scammed, mislead and be assured this site/company needs reported to the Better Business Bureau. I need my dress so now what? They are falsely advertising themselves... the good reviews are most likely written by their employees, this has me so upset. What am I to do?
I'm order case cover for sony xperia z from this website, it's fast shipping, good quantity and beautiful i like it!
Mini in the Box offers a great variety of products a t a great price. I discovered it looking for specific LED bulbs that not even Home Depot has in storage. To my amazement, they had more than one option at about half of what I imagined they would cost.
Then I began browsing through other items and they have very cool stuff. It quickly became one of my bookmarked sites.
Thank you
I came across this website about 2 months ago and had so much fun going threw the list of things that they had available and found a few things that I was looking for and also found things that I needed for a much lower price then I could imagine. I would recommend this website to anyone that likes shopping or likes very different items that you don't find every day.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Hi Alisha, Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com