Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LightInTheBox

LightInTheBox

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
See all photos
How would you rate LightInTheBox?
grey stargrey stargrey stargrey stargrey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow Virginia N.
Unfollow Virginia N.
Share Review
Report Review

Beautifully made cocktail dresses at a reasonable price and very fast shipping.

Date of experience: February 1, 2014
Brazil
1 review
0 helpful votes
Follow Aryel L.
Unfollow Aryel L.
Share Review
Report Review

I've been shopping on this website for months now, and I haven't had any problems so far. They've got a super caring staff, and whenever I have a doubt or a complaint about a product, they get in touch as fast as they can, offering help and/or a refund. I've never seen a company like this. I'd definitely come back to buy more items and I highly recommend it!

Date of experience: February 1, 2014
Michigan
1 review
0 helpful votes
Follow angelica a.
Unfollow angelica a.
Share Review
Report Review

Its a beautiful gift for
February 1, 2014

Its a beautiful gift for. A loved one like bf or gf

Date of experience: February 1, 2014
Canada
1 review
0 helpful votes
Follow Rowan K.
Unfollow Rowan K.
Share Review
Report Review

I love this website it has so many items that I would have never had found in stores

Date of experience: February 1, 2014
Canada
1 review
0 helpful votes
Follow Christine S.
Unfollow Christine S.
Share Review
Report Review

I order from them on a reg base I find they are very good in shipping the order out on time.And great items as well.

Date of experience: January 31, 2014
Illinois
1 review
1 helpful vote
Follow Luz H.
Unfollow Luz H.
Share Review
Report Review

Light in box is an amazing site for modern chic clothing. I have ordered several outfits and I must say, I'm in love with the quality of the clothes. Delivery is fast and packages are received in great condition. I highly recommend purchasing from light in the box!

Date of experience: January 31, 2014
Pennsylvania
1 review
1 helpful vote
Follow Stephanie M.
Unfollow Stephanie M.
Share Review
Report Review

It always fast delivery with expedited shipping. Outstanding quality merchandise at unheard of prices. There are specials to making shipping prices lower and even free. Try it and you will love it just as I do.

Date of experience: January 31, 2014
Brazil
1 review
0 helpful votes
Follow mari v.
Unfollow mari v.
Share Review
Report Review

It was my first purchase there. I really liked it. I bought a necklace and a suit. Great quality. Everything perfect. I really recommend the site.

Date of experience: January 31, 2014
Cyprus
2 reviews
1 helpful vote
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Always send the order in the time. The products are in good quality and are in good package.

Date of experience: January 31, 2014
Ireland
3 reviews
21 helpful votes
Follow Janice S.
Unfollow Janice S.
Share Review
Report Review

I am happy with this site and feel the quality of the items to be good. The packaging is brilliant. Some times you have a long wait but overall worth it.

Date of experience: January 31, 2014
Washington
1 review
0 helpful votes
Follow Madeleine M.
Unfollow Madeleine M.
Share Review
Report Review

I purchased four pairs of dance shoes which totaled about half the cost of one pair in a dance shoe store. I dance in various studios and everywhere I go I get compliments on the shoes I bought on lightinthebox.com. It was easy to purchase and to make choices of heel height in some designs, and the shoes came from China to New York in a remarkably short time. I've been recommending this source for shoes and clothing to all.

Date of experience: January 31, 2014
Serbia
1 review
0 helpful votes
Follow ivan z.
Unfollow ivan z.
Share Review
Report Review

Extremly good experience whit fast delivery, best posibile recommend. Will be back for more of their products.
Good quality.

Date of experience: January 31, 2014
Washington
1 review
0 helpful votes
Follow Sarah W.
Unfollow Sarah W.
Share Review
Report Review

First time using this company will use again. Good product

Date of experience: January 31, 2014
Tennessee
1 review
0 helpful votes
Follow Colleen B.
Unfollow Colleen B.
Share Review
Report Review

I have had the best experience on light in the box. Light in the box is exclusively known for weddings and special occasions, but they offer so much more! My friends are always jealous of my clothes! I love the flash sales and super saving shipping - I've never paid for shipping! I had received a broken bracelet & they offered to give me double the amount in store credit, the amount I paid for it refunded, or a replacement item. It was all resolved in under 24hrs!

Date of experience: January 31, 2014
Norway
1 review
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

I bought 4 dresses on this web site, and all of them were exactly the same as on the pictures. And delivery was very fast. I am so thankful to this web site, i will continue shopping here and recommend everybody.

Date of experience: January 31, 2014
Greece
1 review
0 helpful votes
Follow Gerasimos F.
Unfollow Gerasimos F.
Share Review
Report Review

The product purchased is of excellent quality, reaches the level of natural hair. The service was very helpful and did their best to provide suitable answers. I feel for future I would like to see clear instructions on measuring the head size and clear information on what a capless wig is. What else is required is the diameter and size of all the wigs. As for the courier service it was very late arriving taking twice as long as stated in the ordering of this product. I would recommend this company to other friends.

Date of experience: January 31, 2014
Ohio
1 review
2 helpful votes
Follow Alisha T.
Unfollow Alisha T.
Share Review
Report Review

My sister is getting married and found my maid of honor dress on here because apparently it was originally $235 marked down to $79 for a "limited time only"... needless to say I purchased the dress, had to pay $20 extra for EXPEDITED shipping and then a few days later an additional charge of $3 for international shipping was also charged on my debit card. It's been well past the "promised" 3-5 business days THAT I PAID FOR... so I went to check on my order and low and behold it says "estimated shipping date Feb 21"! I ordered the dress last week so I just knew it was coming this week... now I don't know if I will get the dress in time for my ONLY SISTER'S WEDDING a nd i have tried to contact them but there is no email, and even worse NO PHONE NUMBER! I feel scammed, mislead and be assured this site/company needs reported to the Better Business Bureau. I need my dress so now what? They are falsely advertising themselves... the good reviews are most likely written by their employees, this has me so upset. What am I to do?

Date of experience: January 31, 2014
LightInTheBox L. — LightInTheBox Rep
over a year old

Hi Alisha, Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.

Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

LightInTheBox.com

Thailand
1 review
0 helpful votes
Follow Thanattha J.
Unfollow Thanattha J.
Share Review
Report Review

I'm order case cover for sony xperia z from this website, it's fast shipping, good quantity and beautiful i like it!

Date of experience: January 31, 2014
Puerto Rico
1 review
1 helpful vote
Follow Sylvia V.
Unfollow Sylvia V.
Share Review
Report Review

Mini in the Box offers a great variety of products a t a great price. I discovered it looking for specific LED bulbs that not even Home Depot has in storage. To my amazement, they had more than one option at about half of what I imagined they would cost.

Then I began browsing through other items and they have very cool stuff. It quickly became one of my bookmarked sites.

Thank you

Date of experience: January 31, 2014
New Jersey
1 review
0 helpful votes
Follow Cassandra R.
Unfollow Cassandra R.
Share Review
Report Review

I came across this website about 2 months ago and had so much fun going threw the list of things that they had available and found a few things that I was looking for and also found things that I needed for a much lower price then I could imagine. I would recommend this website to anyone that likes shopping or likes very different items that you don't find every day.

Date of experience: January 31, 2014