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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It's a great website that you can find and get almost everything. The quality of the items are really good.
I really love their products. Great prices. Great deals. Best place to buy when you want to be different.
I had a great experience with the website. The prices are affordable and you get good items for great value. Also the customer service was very helpful and they guarantee your satisfaction. Will definitely buy again and again from the website.
When I ordered a garment from this company nowhere did it mention i would have to pay import duty/tax to the delivery company before they would deliver.
I had already paid delivery charges to this company
The fitting of the garment was appaling,,,, far too big at the top, the top of sleeves were far too small for the armholes causing puckering and the material just clung to the arm.
I complained to the company immediately informing them i wanted a refund as it did not fit and was poor quality. I received an email stating they would reimburse me a fraction of the cost- to have it altered here in the UK, which I refused, as it was not possible to alter it, there wasn't adequate material to do this.
I was eventually told I would have to return it to China at my own cost. I got the impression I would never get a refund. I was not going to waste my time.
I would not recommend this company ever... steer clear!
I have shopped many times at lightinthebox.com and every time i have been happy with my products, delivery, before and after care, the prices are cheap but the items are of veru high quality. I have told all my family and friends about the website and i would not hesitate to recommend them to any body they are also 100% friendly. And i am a 100% satisfied customer.
The customer service is human: they understand, they act within a comfortable time frame too. They don't beat around the bush with results and the options are always to the customer's benefit. I have bought a phone, two tablets and dresses from LITB - all of them are of superb quaqlity. Once I got an order that had a discrepancy and LITB offered me 3 attractive options to resolve my query. With such committed service, I rate it on the same level as Amazon, another trusted web-market.
They also offer pre-sales service, helping you to find the product right for you. I had input my papyal ID incorrectly too many times in my last order and LITB's site refused to accept any payments from my paypal even after I had remembered the correct password; as it was trying to prevent a fraudulent purchase. LITB contacted me, asking me to verify that I was indeed trying to make a valid purchase. I was very impressed by this.
I also had to contact paypal to release the funds to LITB... the security is astonishing and I feel safe as a buyer of LITB. The shipping speed and product packaging is absolutely phenomenal! There is no need to be anything but happy having found LITB, even through the Amazon Market - where I found them initially.
When I started ordering from Lightinthebox, then I was a bit pessimistic about it. Now I`m customer for almost 3 years and every time I get something I feel that those are really good things with excellent quality. Prices are really good and postal expences are small. Really recommend it!
I didn't even want to give this site 1 star. After placing an order, I got an email requesting that I send them a photo of my credit card and my passport. Why? I don't know. I quickly did some research and found that this site is a well known scam site. Don't believe the 5 star reviews; they were obviously written by employees of the company.
I bought three different silicone moulds and favour bags. They were very quick to deliver. It is so cheap but that does not effect the quality, if anything the quality of the items I bought are better than the expensive 1s now after finding this website I am always on it in my spare time. I have already recommended this amazing website to most of my friends and I am still recommending it. Love It. Best of its kind
I really liked the online shopping from miniinthebox.com due to the fast shipping and the reasonable prices. They have many amazing products. I am advicing you to try the online shopping from miniinthebox.com
All the dresses I ordered from lightinthebox.com were made to order and the fit perfectly! They are of high quality and professionally sewn.
I had made a mistake in one of the measurements but lightinthebox contacted me and asked for measurement clarification... and sure enough I had given them a wrong measurement! Thanks so much!
Glad that I was told about you... Have been purchasing some small but important things for my IPhone, IPad and IPot.
Thanks for being you.
Kindest hugs
Bjorko
My dress was beautifully made and fits perfect, I will
Use this website again for sure
Thank you! Great seller, great product, fast delivery. I would order agin:-)
I really love to do shopping with Lightinthebox! It is the only site I am doing online shopping. I am very satisfied with the products, prices, customer service, the only problem is usually occur with DHL service. I have to pay additional money to receive my order.
I really liked what i brought and the delivery was faster than any other overseas sites i have brought of. I found the purchases were of good quality
I ordered a variety of cables and chargers for I Phone 4 and I Phone 5 and the latest I Pad. They all arrived quickly- worked perfectly- very low price! Wonderful!
Great prices and nice product for the price. Agree with others, would pay more for better quality.
Great website, Products & very quick ex delivery to Europe,
The service was very fast and convenient. The item I bought was in perfect conditions and fully met my expectations.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com