On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like much in the lightinthe box company service.so its relaible
Service system have. Thanks of your.
I bought shoes from Lightinthebox.com and was very pleased to find that they fit perfectly, and they were exactly as described and pictured on the website. I'm very happy with my purchase.
I purchased 4 items from miniinthebox.com which is a division of lightinthebox.com. Everything I received was exactly as described and the package made it from China to So California in two days. I was very pleased and will definitely be doing more business with this company.
This website is amazing I can't believe that not everyone knows about this site
The are very trusted company to buy from, great communication, fast postage and have quality things to offer as a present to family and friends
What a wonderful find! They have everything and at a remarkable price. Will definitely use them again, and will tell my friends!
The website lightinthebox helps me buy gifts for occasions at a much more decent price than one would expect. Amazing!
The prices are real and service and products are good have bought loads from them without issue.
O pedido foi enviado muito rápido. A qualidade do vestido também é muito boa. Com certeza que irei comprar novamente. Muito obrigado. The order was shipped very fast. The quality of the dress is also very good. For sure I will buy again. Thank you very much
One of the best websites! Easy to use, with free shipping and a great costumer service! One of my personal favorites!
I love this site. The stuff they have on offer on this site is cool. Their prices are amazing too!
I bought some nail art stamping image plates from light in the box, and they were great! The purchase was quick and easy, they contacted me by email to help me keep track on the purchase, the items were great quality and they were friendly and nice. Postage was pretty long but I expect that when buying from so far away. I'll continue to buy from them in the future.
Great quality clothes at a steal. Just remember that Asian sizing is quite a bit smaller than US or Canadian sizing so always check the measurements.
Easy to navigate around the website. I found the products that I was looking for and the shopping experience was easy and checking out had no problems. The products were shipped and I received them quickly in a suitable package that housed them all securely. No hassle, no complications, no worries.
Is a reliable, safe and economical website. I have bought many things there and I've always gotten good prints.
The shipping service is somewhat slow, but safe
Big product collection. EXCELENT service from the people and management. They handle problems with great attention and interest to customer.
I bought Soi Fong's cosplay along with the sandals and socks. All custome was great, except the trousers that were to small to be G size and the sizes described on the sandals are so difficult to read when you are buying them, you don't know which sizes the page is using and for which country.
I ordered the watch's and its good for the prices. Really awesome
The choice on this website is outstanding! Every item i have purchased is of great quality and at a fabulous price. The value for money is exceptional! Even paying the import tax into Ireland I could not get the items I have purchased for a 3rd of the price in the shops here. The delivery is fast and efficient using DHL even at the longest delivery time that is free. I have recommended this website to all of my friends/family and will carry on doing so as it is excellent!
I have found this site fantastic, but if choosing clothing just go a size bigger than normal. Shoes your size, everything else is fantastic, great deals on flash sales. Easy to use and great value
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members