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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I will never buy anything from them again. Choose for yourself but read on!
A beautiful and fast website to order everything
--> the customer is king!
Very long delivery time
--> customer becomes a prince
Delivery incomplete
--> customer is no longer a nobleman
Returning delivery
--> very unclear which routing and after 3 emails finally clear
They actually do not want to deliver
--> many discount proposals
Return and then your money back actually total discouragement so now everything except customer
--> costs nl 50.00! Just about more than the value.
All in all, treated like anything but a customer at the door and at the end of the journey!
Good merchandise and reliable merchant. I love the humor and choices.
Finally Received my order.
Slow delivery system.
Item received is nice.
All good
I have ordered two tapestries. One was fine, the other was all wrong with the color. I ordered the one that is a copy of a medieval tapestry with a unicorn and a maid in costume. It is a very fameous tapestry over the whole world. I was thrilled (really) to see such a thing available to the mere phesants of the world. When i got it, instead of the maroon color that is on the picture on their website, it was a harsh color that was yellow orange. I ordered it to place in a room, where maroon was essential. I kept it because i thought it would work out elsewhere. I remember there was a qualified statement about color but i took a change. This is the second note so i know no one there has taken a look at maybe having their printers checking color accuracy so the whole purchase is very rewarding for anyone who buys one. Maybe someone could check to see if anyone saw my review sent maybe two weeks before this review. Thanks for checking and maybe checking to see that what is advertised on their website would be greatly improved.
My experience has been very positive! Fast delivery!
So far it's been good not crazy about the material on the hoodie I thought it would be like the same material of hoodies you buy in stores but not the arms are so long! But it is cute. The dragon mug is fantastic! Love it!
I am very satisfied with my order! I like the quality of the items of my order.
The order was exactly as I wanted it and all were correct size and fit perfectly. THEY arrived on time and in good shape love the soft material.
May I have to exchange for a larger size? Size recommended is a little snug.
How do I return an item please. I can't seem to find your return policy
As described and the girls love them. Makes collecting eggs much easier
Aside from one time, I am extremely happy with all of my purchases to date.
Dresses are all good quality, affordable, sizes are compliant with sizes table. Client service is fast and efficient
I like this kind of shirts i will buying more thank you
Good. Returns are challenging but... Overall good rating
I love the items I have ordered and received. Received compliments especially for the sweater
I received 3 items...i choosed XL as size 2 of them were fitting correctly but the third on is too large...
So not easy to buy online when you are not sure if it will fit... I don't know if i will take this chance anymore
Tracking updates were very helpful. Very satisfied with my experience.
Molto corretti nelle spedizioni e nel servizio offerto, forse la qualità dei materiale lascia un po a desiderare, ma certamente non si puo avere tutto a questi prezzi.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427865 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox