On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always like to order from them. They have good quality and reasonable prices.
I have got everthing i want for my wedding and i havent been let down. All my products have been exactly what i wanted and asked for.
Quick delivery, nice products. And a lot of stuff with free shipping!
Good quality, shipped and received quick. I will definitely buy from here again! Very happy.
Awesome products and services. I have ordered multiple dresses and the quality of them has been outstanding. I've also ordered jewellery and other items and am equally as impressed with them. Great value for money :)
Ordering from lightinthebox.com was easy and efficient, I was told how long my order would need to process before shipping, I was notified when it was shipped and was provided a tracking number. Shipping was relatively inexpensive and much faster than anticipated! All of my items were good quality and there were no damages and none of my items were wrong or misplaced. All in all, I was very please with the customer service and my items!
The very first time I saw the website, I wasn't sure if it was a secured website, but I like the products, prices and the free delivery, it was enticing, so I took the risk and was Please at the end and have never stop to look in to see daily deals, their customers services is so great that it encourage you the more.
I like to buy from this site. The goods are of good quality. Recently I bought a few nail polishes and they are excellent!
I have been a fan of LightInTheBox.com for a few months now. It started with these crazy LED watches my husband adores. I bought several more products and have been so happy with everything. You find things you just can't find anywhere else. And the prices are amazing. They have something for everyone. I recommend LightInTheBox to all my friends.
All my items that i have order are very good and i am very pleased. Thank you also for the very good prices its very important for me.
Brought the dress for my bridesmaid - had it tailor-made with her measurements. The fit was perfect! I had asked for leave off the 2.5 inches added to cater for heels (she is wearing the dress in flats) and it was the perfect length. She did mention the dress is quite heavy - which is perfect as my wedding will be in winter!
This is an amazing website. I go on it all the time, i bought my formal and Deb dresses from this website and they have never disapointed. They are great quality for such great prices. It is amazing!
Very happy with the product. Look amazing same as on picture.
The products are of good quality and at reasonable prices.
Never had any problem with shipping all the products arrived on time.
They have such a variety of products that you will always find something to buy
For yourself or as a gift to someone.
Lightinthebox.com has everything I needed from car parts, cloths, Electronics I will always shop lightinthebox.com... if you need something go and have a look they have everything.
Great website, great products, great pricing, great customer service.
Good seller, fast delivery and purchase. Thank you very much.
I ordered 3 different dresses, they are all well made and beautiful. They are as shown in the pictures. The last dress I ordered seemed to take a long time to get here, but finally made it here and it is stunning! Overall I'm happy with my purchases!
The jewellery i recieved was beautiful and was well worth the money. I would have no hesitation in ordering from you again. Many thanks
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members