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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The clothes I have ordered fits me well. The sizes are normal, and the prices are good 🌹
Bonne taille bien que j'ai choisi une taille plus grande que normal
My new coat was inexpensive. It was delivered on time and it is quite warm. Can't beat that
Beautiful top not to transparent, beautiful colors.
The sweater have a great qualty but a little too shirt for me. Very soft and warm.
The sweater was delivered quickly and I had many compliments on it!
Products in very good quality. Very reliable. Everything is fine. Shop with a lot of products.
Belle mais mince je croyais qu'elle étais en satin, fausse illusion.
Très satisfaite, commande reçue tel que prévue, rapide
I ordered a vest, tie, bowtie, and hat for my husband wear to a vintage Valentine's dinner. The tie and bow tie was definitely child size and I think the vest was. Hat was too large. He could wear none of it.
The top for me was fine.
I recieved the hat, and couldn't get it to work, I had the batteries in backwards, changed the position of the batteries, and it works great.
LightInTheBox is the best place to order online. Delivery on time... Customer care Services response rapid & helpful. All orders at reasonable prices... Materials skin friendly.
I love to patronize Light In The Box at all time... It's a great place to order...
Ho acquistato parecchi articoli e tutti oltre l aspettativa
The product received is average in quality and on top of that, dispatch take very long and delivery take long days to arrive.
In past, delivery is fast and cheap, but now it takes almost a month to receive.
I recently purchased two elegant
Women's tracksuit dresses:
One black with rhinestones, beautiful, tight, perfect fit;
Another green with a very refined pattern, soft model, beautiful.
Both very chic overalls, at a very affordable price. Fast delivery. Prompt and very good assistance.
I am very happy with this supplier.
I appreciate their very engaging website, communications, reminders, flash sales etc. Such a wide variety to choose from with a no fuss return policy.
I purchased two pairs of pants. They do not even resemble the pants advertised both in fitment and style. My body shape is the same as models on images, so the garments should have resembled what was shown. Not even close. They look so cheaply made and hang like a potato sack instead of the slim look advertises. I have tried for over 2 months to get my money refunded only to hear nothing back other than I can use the money for purchase of more of their cheap products. I now see after sending multiple requests from day one, that their policy for credit card refunds has expired. And miraculoulsy I now no longer have an account with lIght in the box. Anyone want to buy a cheap couple pairs of crappy pants for really really cheap. Not even worth the postage.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102443835 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Despite following the sizing chart and taking measurements, my dress didn't fit me that I ordered from the bridal section for the mother of the bride. I bought two and neither fit. I didn't following the "order a size up" advice. I measured. No luck. I went to return and was told they were "custom made for me", which I find very hard to believe because custom making to me means someone asks for your measurements and makes an outfit following those measurements. I wasn't asked for my measurements. I just followed the recommended "how to measure yourself to make sure you order the right size according to our chart" directions. They didn't want to return my items. Spent $370 and shipping. Taking them off my order list and spreading the word. Better off finding a sale at a local shop or by a reputable designer online. Fighting this one.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102430678 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The order took forever to be delivered and they say you can return items, but they come up with all kinds of excuses and make it so difficult to return that I just gave up. I would NEVER order from them again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481439 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox