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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Lightinthebox. Credibility and professionalism of the dealing with the client and fast communication and interaction with inquiries. Fact of the best that dealt with the purchasing
My daughter absolutely loved this costume. It fit her perfect.
Lightinthebox is a great e-shop. Has everything you want, items are good, shipping isn't very fast but deserves to wait. I really liked everything i got, thank you Light in the Box!
Very good buying experience and communication. The product arrived in a perfect condition and it was according to my expectations. I was quite satisfied from my order.
Items I have purchased have arrived very quickly and staff have been very helpful in resolving issues. Thank you!
I had use Light in the box twice and my experience been great. The quality, customer service and the time for the delivery is excellent.
The site is perfect, everything comes quickly, and we are pleased with it
S review on our site for reference: Whata hoot! I bought this wig to wear with my "Croods, Gran" costume. I was surprised at the quality of workmanship. It had a horrid odor when it arrived, but I hung it outside and the fresh air did it's thing! It also arrived quite quickly! Thanks!
Thank you so much for the sweater! It fits wonderfully and it arrived much sooner than I expected.
This is one bad-$#*! flashlight! Super bright, a nice feel to it, not heavy, but not cheap like those Wal-Mart LED flashlights, well worth the price, I recommend light in the box to all my friends, thanks guys!
Excellent service, well packaged and the phone case is well made and a steal at the price!
I started checking on items here, LIGHT IN THE BOX, a while back, I ordered a few to see what kind of quality, etc they had, I am very pleasantly surprised to find high quality items at very low prices, and the items arrive fairly quickly at very low shipping charges, I will continue to purchase from lightinthebox, I think you will really like shopping with them also.
Really impressed with the service and dresses from lightinthebox.com.
I've bought my bridesmaids from them and they have all arrived in good time.
The fabric is beautiful and the quality of the dress and sewing is brilliant.
Received my order for gifts for our upcoming wedding. Was really impressed with the speed in the delivery and the quality of the goods received for the price. Would use the company again and would have no problem in recommending the company.
Love this website when i order something from this its fast and good when guys sent me my order
I bought a MOCREO MOSOUND Bar Waterproof Portable Wireless Bluetooth Speaker from LightInTheBox recently.
It was bought to be taken on holiday to play in the room and by a private pool. It's been tested up until now around the house including the bathroom. It is light enough for you to take it anywhere and the sound you get for such a small device is good. Don't expect booming bass, but the sound quality is excellent. Crisp, clear and true. It is also great when I paired it to my iPhone. I can take calls on it too! I would recommend for anyone else looking for a small, light, water resistant bluetooth speaker.
The delivery was quick too. The postage was from China but was tracked and it arrived within a few days. Awesome service.
Absolutely awful. I ordered a quadcopter with camera. I gave up on it after 8 weeks of getting in contact with amazon And cancelled it. Truly PISSED OFF! Do NOT order from this company.
Goods were excellent, delivery arrived earlier than the expected dates, so far so good with my whole experience with light in the box
Nice site with interesting product with reasonable price and quick shipping :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize for all the inconvenience.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Thanks!
Lightinthebox