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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I had a very good experience shopping at this site. They were very accommodating and gave me a full refund when I cancelled my order. I placed another order and it was shipped in a timely manner. I will certainly shop at this site again in the future.
Great modern products. Selection was unique and better than I can find at local stores. And shipping was fast.
Have ordered several items from them, always get what I order and have always been pleased with items. Just bought a pineapple slicer and love love love it!
A lovely item looks even better than the photo. Good quality and fit. Delivered quickly.
Love all my make up and brushes. Great price and quality:-)
Super fast packing an shipping, great quality, great color I love thank u so much
Very good experience for shopping at light in the box. My order was exactly it was shown in the picture. Thank you light in the box. Totally recommend it.
I enjoy shopping on Light in The Box. It's one of my favorite non-American online sites! Even though items take a bit of time to get here on the east coast, the items I've received have been worth it.
Everything I've bought from Light In The Box [cycling shirts, helmet, gloves and glasses] is top quality and the delivery options are great.
Great company, fast shipping highly recommend this place
Delivered exactly what was ordered. Good company to do business with.
Easy, simple and money saving. Recommend this site 100%
I am very satisfied with my purchase at LightInTheBox. The dress was perfect and so was the other things I bought. Thank you.
Top quality, the DVD headrests look like 500 GBP, impressed with the clarity of the picture, top service, unfortunately I've been charged by DHL 68 GBP in duty tax and VAT but seller agree to participate with half, overall I'm pleased with my decision to buy from this site, probably will use the seller again
My experience was very positive. I received my dress on time. The dress fits perfectly. The dress is astonishing. Thank you very much LightIn the box!
Great products, came quickly thru the mail very nice service. Definitely recommend to friends
I have not had great feedback with issues with product delivery and follow-up. I would not recommend this web page based on hidden cost.
I have bought so many stuff here in light in the box and i had no issues, especially my wedding stuff. It was superb and great delivery. I like this site
I'm so satisfied!
The products look even better than on the pictures!
Beautiful dress, great quality, and shipped fast. Very happy with the experience overall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Camille,
We are very sorry for the inconvenience. Any questions concerning your order, you may log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html. We believe they can help you to solve all your problems.
Sincerely,
Lightinthebox