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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

NL
1 review
1 helpful vote
Follow Marit P.
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Love the site, the products are amazing. I order there more things and if somethings doesn't fit you get your money back, and you can grt the product!
Love it so much!

Date of experience: July 31, 2014
California
1 review
1 helpful vote
Follow Kathleen R.
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I have been buying from LightinThe Box for well over a year now. I check the flash sales once a week. There has not been one occasion that i have been diapointed with an order. The merchandise is top quality and beautiful. I have let my freinds in on my secret to fashion forward clothing at great prices. Try them... You won't be sorry.

Date of experience: July 31, 2014
New Zealand
1 review
1 helpful vote
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I have been very happy with nearly all the items I have purchased over the last few years and on the odd occasion I was not, Lightinthebox happily rectified. I have put a lot of people on to Lightinthebox as they are amazed at the prices and quality of many of the items I have bought. Everything always arrives in good time and well packaged. One very happy customer!

Date of experience: July 31, 2014
Pennsylvania
1 review
1 helpful vote
Follow Anna B.
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LightinTheBox has excellent dresses... perfect lengths, cute patterns, and good prices! I definitely recommend this sight!

Date of experience: July 31, 2014
GB
1 review
1 helpful vote
Follow Luciana C.
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Amo comprar no lightInthebox, recomendo a todos com certeza...

Date of experience: July 31, 2014
Malta
1 review
1 helpful vote
Follow Joanna B.
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I am extremely happy with the service and the items. The customer service staff replies to you within 24 hours and helps with whatever you need. The items arrive in mint condition and professionally packaged. I will make another purchase for sure in the near future :)

Date of experience: July 31, 2014
GB
1 review
1 helpful vote
Follow Elaine H.
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Item arrived very quickly, was well packed and as described. Would order again and recommend to friends

Date of experience: July 31, 2014
New York
1 review
1 helpful vote
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Fast shipment, Good packaging
July 31, 2014

Fast shipment, Good packaging. Excellent products as described. Good customer responds. Will do business again.

Date of experience: July 31, 2014
GB
1 review
1 helpful vote
Follow Steven S.
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This is a wonderful sight, full of fantastic bargains. If you can't find it here, give up. The delivery is fast and prompt, costs are very reasonable. I am so excited to have found a site that has everything I could possibly want.

Date of experience: July 31, 2014
Canada
1 review
0 helpful votes
Follow Diane R.
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I am absolutely impressed with the quick shipment, and great quality.

Date of experience: July 30, 2014
California
1 review
0 helpful votes
Follow Miata M.
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LITB never cease to amaze me
August 2, 2014

LITB never cease to amaze me. Each item that I have ordered meets my expectations. Lower price, fast free shipping, good quality - what more could you asked for. Thank you LITB!

Date of experience: July 30, 2014
Washington
1 review
0 helpful votes
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I really like the product that I purchased. It was fast and I was kept informed about the status of my order. I will continue to purchase from them!

Date of experience: July 30, 2014
Tennessee
1 review
0 helpful votes
Follow Laura M.
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I have purchased many times from Light in the Box and never been disappointed. They always ship my items on time and have good quality. The prices are fair and they are good to work with.

Date of experience: July 30, 2014
New Jersey
1 review
0 helpful votes
Follow Pramod K.
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I have very good experience with LightInTheBox. Specially their costumer service department, They are very prompt and positive.
These guys really deserve a good business and value

Date of experience: July 30, 2014
Slovakia
1 review
0 helpful votes
Follow Zuzana G.
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I can only recommended this web shop. I am very satisfied with quick delivery, great and smooth communication and high quality of products. I will be shopping in your web shop again in the future certainly.

Date of experience: July 30, 2014
GB
1 review
2 helpful votes
Follow Tara I.
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Beautiful Items and really good price. I was surprised with the quality as it is really good and delivery even at super saver was quick.

Date of experience: July 30, 2014
Maryland
2 reviews
0 helpful votes
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Love both pillows
August 2, 2014

Love both pillows. Can't believe how well they match my bedroom linen set. Thank you.

Date of experience: July 30, 2014
Illinois
1 review
0 helpful votes
Follow Tammy B.
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I love this website
August 2, 2014

I love this website. The customer service is amazing; they are always willing to help. Also love the material of the clothing it is great quality. Yes I would recommend t site to other customers. Again wonderful service.

Date of experience: July 30, 2014
North Carolina
1 review
0 helpful votes
Follow Aradhna M.
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Great site, and the products are super cheap but great quality. They ship pretty quickly.

Date of experience: July 30, 2014
Denmark
1 review
0 helpful votes
Follow Farrukh M.
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Its dark in the box... once you have placed your order there is no way to contact customer service what so ever. Ordered a pair of shoes on 14 of july(with 4-6 days of processing time) and today is 30, after 16days order is still under processing. Tried to find customer service but there no way you can get to that... i dont even know if im going to get my order or not. Very disappointing and very very unprofessional
Ordered first and last time from this website,,,, never recommended

Date of experience: July 30, 2014
LightInTheBox F. — LightInTheBox Rep
over a year old

Hi,

We are very sorry for the inconvenience. Any questions concerning your order, you can log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Sincerely,
Lightinthebox