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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Love the site, the products are amazing. I order there more things and if somethings doesn't fit you get your money back, and you can grt the product!
Love it so much!
I have been buying from LightinThe Box for well over a year now. I check the flash sales once a week. There has not been one occasion that i have been diapointed with an order. The merchandise is top quality and beautiful. I have let my freinds in on my secret to fashion forward clothing at great prices. Try them... You won't be sorry.
I have been very happy with nearly all the items I have purchased over the last few years and on the odd occasion I was not, Lightinthebox happily rectified. I have put a lot of people on to Lightinthebox as they are amazed at the prices and quality of many of the items I have bought. Everything always arrives in good time and well packaged. One very happy customer!
LightinTheBox has excellent dresses... perfect lengths, cute patterns, and good prices! I definitely recommend this sight!
Amo comprar no lightInthebox, recomendo a todos com certeza...
I am extremely happy with the service and the items. The customer service staff replies to you within 24 hours and helps with whatever you need. The items arrive in mint condition and professionally packaged. I will make another purchase for sure in the near future :)
Item arrived very quickly, was well packed and as described. Would order again and recommend to friends
Fast shipment, Good packaging. Excellent products as described. Good customer responds. Will do business again.
This is a wonderful sight, full of fantastic bargains. If you can't find it here, give up. The delivery is fast and prompt, costs are very reasonable. I am so excited to have found a site that has everything I could possibly want.
I am absolutely impressed with the quick shipment, and great quality.
LITB never cease to amaze me. Each item that I have ordered meets my expectations. Lower price, fast free shipping, good quality - what more could you asked for. Thank you LITB!
I really like the product that I purchased. It was fast and I was kept informed about the status of my order. I will continue to purchase from them!
I have purchased many times from Light in the Box and never been disappointed. They always ship my items on time and have good quality. The prices are fair and they are good to work with.
I have very good experience with LightInTheBox. Specially their costumer service department, They are very prompt and positive.
These guys really deserve a good business and value
I can only recommended this web shop. I am very satisfied with quick delivery, great and smooth communication and high quality of products. I will be shopping in your web shop again in the future certainly.
Beautiful Items and really good price. I was surprised with the quality as it is really good and delivery even at super saver was quick.
Love both pillows. Can't believe how well they match my bedroom linen set. Thank you.
I love this website. The customer service is amazing; they are always willing to help. Also love the material of the clothing it is great quality. Yes I would recommend t site to other customers. Again wonderful service.
Its dark in the box... once you have placed your order there is no way to contact customer service what so ever. Ordered a pair of shoes on 14 of july(with 4-6 days of processing time) and today is 30, after 16days order is still under processing. Tried to find customer service but there no way you can get to that... i dont even know if im going to get my order or not. Very disappointing and very very unprofessional
Ordered first and last time from this website,,,, never recommended
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Hi,
We are very sorry for the inconvenience. Any questions concerning your order, you can log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Sincerely,
Lightinthebox