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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Absolutely awful. I ordered a quadcopter with camera. I gave up on it after 8 weeks of getting in contact with amazon And cancelled it. Truly PISSED OFF! Do NOT order from this company.
Goods were excellent, delivery arrived earlier than the expected dates, so far so good with my whole experience with light in the box
Nice site with interesting product with reasonable price and quick shipping :)
Excellent Quality & appearance worth for the price :) <3 and Luv the color :) just as described...
Perfect groomsman gift! Especially with their nicknames on them.
Excellent price, on time delivery and good service
Location is very excellent. I have many experiences through the site in shipping speed and quick support and suitable price thank you
I have always had positive experience in my transactions with lightinthe box organization, and this particular case was no exception. Item purchased was great in terms of price and quality. Customer service was excellent in terms of the quality of communication and product support. The organization also acted responsibly in helping to facilitate the resolution of some issues that arose with respect to the shipping agent. Overall my experience was quite positive.
My experience is very positive, I am very satisfied with the purchase and recommend it to everyone else visit the webpage LightIn TheBox! For every taste there is always something to find! I will remain your loyal customers and of course, continue to promote such a great site. Thank you so much for your excellent supply.
Very stylish but took hours to fix it... Great customer service and quick response
This is very nice t shirt and I so hope I will in the future ordering from you, your nice items!? Thank you once more for all and stay well! Zeljko
Awsume deals, great prices, fast respose to questions and checkouts! Products have always been packaged well and delivered fast. Great site for good deals! Recomend to all. Thanks/////
Great site, amazing amount of products at great prices. Delivery very good.
Easy, amazing bargains and great quality products.
Excellent internet marketing web sit, with very nice items
Very good website, great quality at a great price.
I am trying to buy three pairs of shoes but the site won't let me register or sign in when it tells me I already have an account. When I ask for a new password nothing comes to me. I wish I could buy these shoes after trawling the web & found just what I was looking for all on he same sie. Very disappointed!
Hi Lynda,
We are sorry for all the inconvenience. For your problem, it may be just some system issues. We might upgrade our system at that point. We kindly suggest that you can try another time.
Thanks for your patience.
Sincerely,
Lightinthebox
I have been purchasing various items through Light In The Box and it turns out to be a genuine online shopping site. The delivery of the product and their shipment pleased my satisfaction. I recommend people to use the site for quality services.
The item had a good price. I was very happy With the quality and style. It was like in the Picture and the delivery tok only 3 days. Thanks. Rgds.
LightInTheBox is a fantastic, unique shopping experience. You receive good quality items for a good price and free shipping if you are in no hurry. I've never had to return a single item, shipping is great and so is the customer service. You can get items which you can't get on the high street, for such a low price, I love it and can't get enough. Totally FABULOUS!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize for all the inconvenience.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Thanks!
Lightinthebox