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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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After paying for purchase and waiting for delivery for two weeks, we were required to pay additional custom charge / tax in the amount of 40% of our purchase before the delivery date. Information about this charge is not provided before you make payment so you would not possibly know about this during the checkout process. The company's explanation is that they would not know the exact amount of tax that each country may ultimately charge their clients when goods are crossing the border therefore they do not mention this amount during the payment process. Meanwhile in company's Q&A section on their internet page I found the statement which says: " If there is such a tax, the charge will be displayed on the checkout page. Please check clearly before you make a payment." Which obviously did not happen.
On top of that, when contacting customer service about this issue, I was informed that it will not be refunded if I disagree with the new payment condition and decide to reject my purchase. They said that their products are very popular among customers (good argument to not inform customers about full cost?) and their recommendation would be to accept new payment, receive the item and then see if I want to return (subject to their return policy).
Overall very disappointing experience that I believe does not meet customer protection policies of any country no matter where the parcel is delivered. It also doesn't help firm's reputation.
Everything was as stated in the ad! And I will buy it again, the product was good quality and fit!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102499065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I tried on my dress and it fit great. The only thing is the sleeves are too long. Love the color also. Going to wear it to church on Easter Sunday. Thank you
Got this shirt for a friend's husband. She really liked it. Thanks
Loved the tops, one size was too large and because of no refund/exchange I was forced to keep it and waited for a discount coupon that I couldn't find and ordered another smaller size.
Thank you, excellent service, order arrived on time.Thanks
Pleasant speedy delivery of leggings and arrived in good condition. Good quality product even though just arrived. Shape fitting and nice to look at.
Awesome and quick delivery, I enjoyed the services you offered. My spouse was happy because it came on time.
The dress is a good fit and the style is perfect. The fabric is not quite what I expected, but is okay.
Ordered February 3rd. Got order 20 days later. Needed for a wedding, that's why I placed the order that early.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481395 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Green cotton joggers. What I like about these is the draw string is easy to find on the outside. The color is great
Les grandeurs que vous indiquez sont souvent erronées soit trop grande ou trop petite. Les bermuda sont allés à la récupération car selon les grandeurs indiquées je prenais XL et c'était beaucoup trop grand. Il arrive que je suis très déçue des achat que je fais
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102481398 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
Je me fie sur les grandeurs mentionnés et il y a beaucoup d'erreur, c'est soit trop grand des épaules ou les manches sont trop longues. Les dernières commandes n'étaient pas du tout tel que montrées. Chandail trop court et plus épais que montré, taille petite pas du tout la photo montrée. Très déçu de la dernière commande. Je ne crois pas que je vais recommander sur ce site.
The jacket and matching military-like flat cap fit and look great! Comfortable and stylish!
The item I purchased are what I expected and perform as expected.
Bought 2 long sleeves shirt and got one with short sleeves.
Great product selection for big and tall men. Clothes fit true to size, look great, and I always get compliments.
Rychlé doručení, ochotní doručovatelé. Vždy perfektní služby.
The image is not clear and the quality of printing is very bad.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481430 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The item is beautiful and the detail is on point.
The picture and description said the item was silver but it's actuually grey but it will work for a formal event. Item is sheerer than depicted but I will wear it with a cami and it will be fine.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102513801 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox