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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Not only am I happy with my purchases, I received my order quite quickly. (Unlike an issue I'm having with another company that has been going on months now) I would highly recommend LightInTheBox. They have a great selection and awesome prices!
S obchodem jsem spokojená, někdy se stalo, že mi stačila velikost 3XL a u něčeho mi bylo 3XL malé. Vzhledem k tomu, že mám dceru a vnučku, vždy se to uplatnilo.
This item got here in time and works very well. I am very pleased with the order.
Livraison a été correct et j'ai reçu exacte ce que je voulais. Les pantalons 3/4 étaient un peu long mais j'ai pu les rectifier.
Great merchant! The product was as described, good quality and good customer service
Delivery is good but consider taking a larger size because it is small.
I bought a 27 dollars. I ordered 3XL and they were at best L. I paid the extra money figuring they would be higher quality, I was wrong. I can buy American Eagle shorts for 10 dollars more and they are top quality.
An excellent site and an amazing company whose services and very good offers and prices have won me over as a customer for several years! I am so completely pleased with both the products and the customer service that I will continue to shop again and again! Keep up the good work.
It was an interesting experience, I bought a beautiful, gorgeous satin skirt, excellent shipping service
OMG, it was SO ORGASMIC, I have no idea if & or when I will be able to ever recuperate! ThanX so much, good job LOL 👍🙏
As with any mail order experience not all the products were as good as the photo. I did have a few issues with several of my orders. What was different was the quick and truly helpful response from the Customer Service Team. Brilliant! Friendly and Efficient. They have responded and corrected the issue quickly and to my satisfaction. Thank you Team
Took too long to ship. The jacket is nice, but, the dresses were not as described. I got reemburst for one of them.
If your product does not work - you will NEVER see a refund nor a STORE CREDIT. They will apologize for the inconvenience and offer a negotiation because it's too expensive to return to Asia then they will stop communicating. You will LOSE YOUR MONEY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102547002 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Once again I got my order but its from China. It needs to be tailored to American standards. 3X and its not loose fit. Americans are bigger than China folks
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102562186 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox