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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My housing complex has an outdoor mailbox complex that had a history of mail and packages being stolen. That has been fixed, and my package was found and given to me.
The package was delivered to the wrong box at my son's condominium complex (not the first time this happened--a delivery person issue, not Light's problem). Light followed up with my inquiry and took my detailed concern. Fortunately, the party to whom the package was delivered brought it by my son's place, so all is well. I'm always pleased with the designs, colors, quality.
Fit well quality is ok, but the color seem a bit fade then on the picture.
Order was filled well and any adjustments were acceptable. I haven't had any trouble with the orders I have placed. Thank you
Shipping is terrible but it's coming from across the world so can't expect miracles. One shirt was definitely not like the picture and the other stuff was OK. Not sure I will buy again but won't say never.
Ce chandail est mon quatrième achat chez light in the Box et ils sont vraiment beaux.
Le tissu est de bonne qualité et l'impression est belle.
Tout ceux qui les ont reçus sont satisfait.
A concordância entre avaliar algo, esta sempre atrelado a experiência de uma boa compra, seja pelo site ou presencial se existir loja, mas a experiência é fundamental para todos sem exceção. Para tanto uma justificativa de boa ou má compra, depende muito da forma pela qual o comprador escolha para ter sucesso na realização da mesma.
Muito bom comprar nesta empresa, pois deixando a alfândega que atrapalha muito o processo de transporte, ainda continua sendo muito bom comprar por este meio, hoje o quanto mais rápido esta o processo de compra e entrega das encomendas, esse meio ainda continua sendo viável a compra de qualquer produto nesta empresa.
You don't mention what the article is, if it's a man shirt, my husband really loves it and fit fine.
My purchase with you was seamless. Timing to delivery was perfect, dress is gorgeous. Thank you
Items arrived fairly quickly and as described. Shoes fit well and I really like my terry-cloth wristlets.
Je suis contente de mon achat, même si j'ai un peu de réparations à faire sur la robe.
My wife bought an off-the-shelf dress Made in India and sold by lighting the Box. It did not match the picture and the size was incredibly off. You cannot contact them. You cannot return anything because they say that all dresses are TaylorMade. This is not a true statement. She has purchased other things in the past and been fairly satisfied with the last two dresses she was unable to speak with anyone or return them. Because they claim that every dress and piece of clothing is TaylorMade they do not offer a refund. What a rip off. Stay away from this company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102562577 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
HI,
This was the 1st time I ordered clothes from LightInThe box and am very disappointed with the quality and service. The products were of very bad quality and not my size and I initiated the return request immediately. My order number is **************. It's been a week now and I haven't heard back.
Would appreciate if someone can look into this and REPLY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Rerfect fit, great colour and terrific price. Received it on time and will continue to purchase from Light In The Box
Shirt was packaged nicely, a good price and everything went smooth and timely.
I received my order in 5 days. This was my second order for the same shoes but one size up. They are a bit wider than the smaller shoe, but the length is perfect. So even thought they are a bit loose fitting, they are comfortable. A half size up would've still hurt my toes. It is definitely not something you want to wear if you plan a lot of walking, at least not me. There is no arch support. But they are very cute and perfect for a little party where you'll be doing a lot of sitting. I love them. They are as pictured.
I received these shoes on February 2. They projected the delivery to be between February 1 and February 9, so it arrived quite early. The package was damaged pretty badly, but the shoes were in fine condition. The box was made of very thin cardboard and wasn't really even what you'd call a box, but it was in a plastic bag so no harm. The shoes are really cute, but I have to say that they do run a tad small. So maybe a half a size up might've fit me perfectly. The shipping charges are high, so I'm going to just see if I can stretch the shoes out a little bit. They fit perfectly except for the toe. The shoe is just a little too short. Or I might give away and just order another 1/2 a size up. I want to add that the workmanship is not the best, i.e., the trim around the bottom of the shoes are not evenly applied, but who is going to notice? The strap is one long lace with loose beads. They are really cute and are not uncomfortable at all, but I had to put knots in the lace to keep the beads from falling off the lace. A small inconvenience, but I just wanted to include that. They are more for looks and are not going to do anything to support your feet, your arches, etc. I don't think I'd go for long walks in them. But I like them enough not to return them. I also am relieved that this is a legitimate company. So many scams out there. I will probably order from them again. They picture is exactly what it looks like.
I really like the style but I need to send it back it's too gray and I need blond or white
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102567931 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox