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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I received 3 items...i choosed XL as size 2 of them were fitting correctly but the third on is too large...
So not easy to buy online when you are not sure if it will fit... I don't know if i will take this chance anymore
Tracking updates were very helpful. Very satisfied with my experience.
Molto corretti nelle spedizioni e nel servizio offerto, forse la qualità dei materiale lascia un po a desiderare, ma certamente non si puo avere tutto a questi prezzi.
Totally off the charts in the most positive way, unbelievable product.
These lights are a must for everyone on this planet, security, decoration, you name it light in the box you must discover Timmons Family
I was skeptical because the price was so low, but when the shirt arrived, it looked great and fit just as described.
Bueno fue por primera bes m conpra y la berdad m gusta mucho queda así como lo esperaba
I received a very nice-quality bike seat, but it did arrive kind of late. The bike seat, however, is sturdy and looks comfy!
I had received my order a couple of days late but I'm very happy with my purchase and fits me great. Thank you.
As usual it was perfect delivered and the clothes was the size that was order and fit perfect
Nesplnil mé očekávání, komunikace je v angličtině a nejsem spokojen s funkčností. Proto jsem se rozhodl výrobek vrátit a vrátii peníze. S jinými nákupy jsem byl spokojen.
I bought a Jeans trousers
And the jeans was at preparing
Station and from costumer service gave an announcement that it's out of stock when the real truth that they gave my unit with out a permeation
Again I ordered a bigger size of 2 sweatshirts the next size up. Because the 1st time I ordered a XL and it was too small. So when I received them again now they are too big. So I am going to keep the shirts and try 2 shrink them. Other than that I was Happy with this order.
The small size of the bulbs allowed me to replace the halogen bulbs in my small lamps. Now I have a much reduced electricity consumption.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102413327 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I LOVE LightInTheBox! It's usually very difficult for me to find interesting clothes for me, but at LightInTheBox it's simple. They have SO many beautiful shirts! Shipping is fast and reliable. I love this company!
The decorative pillow covers I ordered arrived earlier than expected, and I am delighted with them. The colors are true to the pictures on site, and the pillows look great in the room.
I liked all the things that I purchased in this online store, excellent quality, compliance with the stated samples, excellent service. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service