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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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They do not actually offer returns. They made me ship my order back to China, and I had to pay for my own shipping costs, which was $40. Then they wouldn't refund me the entire order price, only a portion of it. In the end it wasn't financially worth going through the refund process at all.
Everiting is good
Alles is altijd prima in orde
Een heel leuk site met leuke kleding enzo
One of the items I received is the completely wrong style and size, and still haven't heard back about getting it replaced
I received my Package last night in good condition. I received automated text update on the DHL status. Very helpful!
Items were as described and then some! Very happy with my purchases
I was pleased with the service and the quality of the items I received.
I ordered a top and a pair of baggy pants. Both fit well, but the top was cheaply made. The pants were cute and as I expected.
Could you please let me know if you have received my return item? I have not gotten an email saying so yet? It's been a week. Otherwise the experience was fine.
I have contacted customer service on what I would like to do with the shirt I'm not happy with. Waiting for a reply at this time.
Service après-vente au top très aimable et réactif. Je suis très contente de mon achat
Great value for product, arrived earlier than expected.
I bought this watch to measure my blood sugar it's fairly close to what my blood stick is so it's good enough where I don't have to do the bloodstick everyday I do it every 3 days The other two days I deal with my watch
The outfit was not advertised correctly. I ordered from size guide, regular US sizes. They did not fit and I could not get a return full price because they said it was a special order ( US 10) and too costly to return. So they told me (that supposedly they would make an exception and refund $ 30 some dollars from some $166.00 paid.
I would not recommend them, because of their unclear return policy. It does not benefit the buyer. And sizing is not accurately stated.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620049 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Arrived pretty quickly and all worked great. Acknowledgments were sent for tracking purposes.
The product fits well and is of good quality. What was delivered was what was expected.
Bought a men's medium, fits great. Arrived on time.
My order came quickly and it was exactly as described. Very pleased with all my items. Will definitely order more!
Had no problems and my item got delivered. I have purchased from light in the box before and had no issues then either
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620032 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox