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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Shoes
March 19, 2024

Great! My shoes fit well and they look good. They were shipped in a timely manner and arrived in good time.

Date of experience: March 19, 2024
Massachusetts
1 review
0 helpful votes
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Excellent transaction
March 19, 2024

My order came quickly and it was exactly as described. Very pleased with all my items. Will definitely order more!

Date of experience: March 19, 2024
Maine
1 review
0 helpful votes
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Very pleased
March 19, 2024

Had no problems and my item got delivered. I have purchased from light in the box before and had no issues then either

Date of experience: March 19, 2024
Poland
1 review
0 helpful votes
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Très bonne équipe
March 19, 2024

J'ai commandé et reçu très rapidement ma commande, qualité supérieure, et bien emballé
Très heureux de mes achats

Date of experience: March 19, 2024
NL
1 review
0 helpful votes
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Dresses
March 19, 2024

My experiences with light in the box is that the quality of the product are really fine.
Every time I'm ordering a dress absolutely stunning.

Date of experience: March 19, 2024
NL
1 review
0 helpful votes
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Geweldig
March 19, 2024

Super snelle levering, mooie producten. Zeker voor herhaling vatbaar

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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Short
March 19, 2024

It came real fast I ordered the pkg of 100 and there was only 79 grandson was still happy

Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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Arrived on time and in good shape
March 18, 2024

I was pleased with my order and the speed with which it arrived. I would say, however, that the picture on the website was a little off. It looked like a textured material when it was actually a silk screened material. Not at all bad, but different that my expectations.

Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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Pleased
March 18, 2024

I received the order in a timely manner. The dresses are beautiful and fit as expected. I will order from here again!

Date of experience: March 18, 2024
Canada
1 review
0 helpful votes
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Summer dresses.
March 17, 2024

Both dresses arrived fairly quickly. They are true to size and lightweight for summer.

Date of experience: March 17, 2024
Canada
1 review
0 helpful votes
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Summer clothes
March 17, 2024

Great clothes at an awesome price. Delivery took a bit longer than expected but they more than made up for it with a future order discount.

Date of experience: March 17, 2024
Canada
1 review
0 helpful votes
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Vêtements de golf
March 16, 2024

3 vêtements commandés. Long délai pour reevoir ma commande.
Finalement reçu 2 morceaux sur 3 après plus de 5 semaines.
Le vêtement manquant dans ma commande est toujours offert sur le site alors je l'ai commandé de nouveau hier.

Date of experience: March 16, 2024
Canada
1 review
0 helpful votes
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Better late than never
March 16, 2024

This order was placed Feb 6th. It was sent back to warehouse as it was incorrectly addressed. Lightinthebox quickly responded and delivered successfully March 14th. Order was boxed (thank you). Hat and belt is lovely.

Date of experience: March 15, 2024
Minnesota
1 review
0 helpful votes
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Very Nice Shoes
March 15, 2024

I ordered some shoes as a gift to my brother. They are nice shoes and he liked them, except the size was still too small. I could only get size 11.5, he wears a 12.5 to 13 size. So this was the only issue.

Date of experience: March 15, 2024
Lithuania
1 review
0 helpful votes
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Patenkinamai
March 15, 2024

Nuotraukose rūbai labai gražūs. Bet ne tokie gražūs iš tikrųjų. Kai kurie rūbai labai grubiai pasiūti, kai kurie - labai gražiai. Yra dydžių neatitikimas, net ir užsakant rūbus pagal pateiktas lenteles. Paskutinį kartą užsisakiau didesnį rūbų dydį ir pati bandysiu juos perdaryti. Būtų malonu, jei būtų tiksliai nurodomas audinys. Pirkau linines kelnes ir lininius marškinius vyrui, bet jie, pasirodo, yra ne gryno lino. Labai norėjau kelnių-sijono. Deja gavau labai mažą, tiesiog vaikišką, dydį platėjančių kelnių. Ačiū, kad gražinote pinigus, bet aš norėjau kelnių-sijono. Linkiu sėkmės tobulėti.

Date of experience: March 15, 2024
Italy
1 review
0 helpful votes
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Easy order
March 15, 2024

Good product, good delivery, good price. Sometimes difficult to order the correct size.
Would be good to see also on webside the backside of the clothes.

Date of experience: March 15, 2024
France
1 review
0 helpful votes
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PARFAIT 👍👍👍
March 15, 2024

Articles conforme aux photos service sérieux et rapide vu la distance.Merci Lightin The Box 👍👍

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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Hit or miss
March 15, 2024

Electronic gadgets are not guaranteed to work.Fabric products are less quality than expected.

Date of experience: March 14, 2024
Michigan
1 review
0 helpful votes
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As expected
March 14, 2024

Order came in 2 packages, both within expected time frame. Products received were in good condition and as described.

Date of experience: March 14, 2024
France
1 review
0 helpful votes
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Très belle montre
March 14, 2024

Très belle montre de grand diamètre (45mm) elle flash vraiment! Le meilleur rapport qualité prix. La livraison a été très rapide, je recommande.

Date of experience: March 14, 2024