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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My order came quickly and it was exactly as described. Very pleased with all my items. Will definitely order more!
Had no problems and my item got delivered. I have purchased from light in the box before and had no issues then either
J'ai commandé et reçu très rapidement ma commande, qualité supérieure, et bien emballé
Très heureux de mes achats
My experiences with light in the box is that the quality of the product are really fine.
Every time I'm ordering a dress absolutely stunning.
Super snelle levering, mooie producten. Zeker voor herhaling vatbaar
I was pleased with my order and the speed with which it arrived. I would say, however, that the picture on the website was a little off. It looked like a textured material when it was actually a silk screened material. Not at all bad, but different that my expectations.
Both dresses arrived fairly quickly. They are true to size and lightweight for summer.
Great clothes at an awesome price. Delivery took a bit longer than expected but they more than made up for it with a future order discount.
3 vêtements commandés. Long délai pour reevoir ma commande.
Finalement reçu 2 morceaux sur 3 après plus de 5 semaines.
Le vêtement manquant dans ma commande est toujours offert sur le site alors je l'ai commandé de nouveau hier.
This order was placed Feb 6th. It was sent back to warehouse as it was incorrectly addressed. Lightinthebox quickly responded and delivered successfully March 14th. Order was boxed (thank you). Hat and belt is lovely.
I ordered some shoes as a gift to my brother. They are nice shoes and he liked them, except the size was still too small. I could only get size 11.5, he wears a 12.5 to 13 size. So this was the only issue.
Nuotraukose rūbai labai gražūs. Bet ne tokie gražūs iš tikrųjų. Kai kurie rūbai labai grubiai pasiūti, kai kurie - labai gražiai. Yra dydžių neatitikimas, net ir užsakant rūbus pagal pateiktas lenteles. Paskutinį kartą užsisakiau didesnį rūbų dydį ir pati bandysiu juos perdaryti. Būtų malonu, jei būtų tiksliai nurodomas audinys. Pirkau linines kelnes ir lininius marškinius vyrui, bet jie, pasirodo, yra ne gryno lino. Labai norėjau kelnių-sijono. Deja gavau labai mažą, tiesiog vaikišką, dydį platėjančių kelnių. Ačiū, kad gražinote pinigus, bet aš norėjau kelnių-sijono. Linkiu sėkmės tobulėti.
Good product, good delivery, good price. Sometimes difficult to order the correct size.
Would be good to see also on webside the backside of the clothes.
Articles conforme aux photos service sérieux et rapide vu la distance.Merci Lightin The Box 👍👍
Electronic gadgets are not guaranteed to work.Fabric products are less quality than expected.
Order came in 2 packages, both within expected time frame. Products received were in good condition and as described.
Très belle montre de grand diamètre (45mm) elle flash vraiment! Le meilleur rapport qualité prix. La livraison a été très rapide, je recommande.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

