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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The size of my "gilet" was not the right one, so I claim to be refound and they propose me a deal to keep the good for me and they give me 50% of it's value as bonus fr the next purchase. I accepted.
I was always kept updated on the status of my order. Everything came right on schedule, which was faster than I anticipated.
Très beau pantalon et semble être très chaud et confortable. Bien hâte de l'essayer pour la chasse l'automne prochain. Veuillez vous référer au tableau des mesures avant de commander car vous allez devoir commander plus grand que d'habitude…normalement je porte du XL et j'ai commandé ce pantalon dans le 5XL et tout est parfait!
The suit arrived just at the right time. For me to wear it the next day, I have gotten outstanding service, from the first time I ordered.
Good.but to enter 50 characters is stupid...;:*#8&_()&_)-$(-_&
Just perfect, 2 simple words that describe the site. From the ease of ordering, viewing the product, its description.
Until the delivery is made, we can track it without any problems. The product comes as described and viewed.
Just perfect
I am completely satisfied with my purchase from LightInTheBox. The product arrived earlier than expected, well-packaged, and in perfect condition. It matches the description exactly and meets all my expectations. It's a pleasure to order from a site where the quality of both service and product is a priority. Recommended without hesitation!
Ho acquistato abbigliamento per il ballo, sia per serate sia per allenamento. Per rapporto qualità prezzo qui ho trovato i capi migliori. Trattandosi di spedizioni intercontinentali i tempi di attesa sono più lunghi di quanto siamo abituati e i resi sono complicati da gestire. Perciò quando si ordina è bene fare molta attenzione alle taglie che non corrispondono a quelle europee e la tabella non è sempre precisa. È facile sbagliare. Per ovviare al problema utili sono le recensioni, meglio se si specificano dettagli relativi a vestibilità e qualità.
Ciò che ho preso mi soddisfa, ma un paio o più di abiti ho dovuto riordinarli, perché o troppo grandi o troppo piccoli.
Produit exactement conforme à mes attentes, bonne qualité et livraison plus rapide que la date prévue. Merci.
I ordered gorgeous Cinderella shoes, a beautiful jeweled clutch and a wow-sa feather stole and they complete my look in the most fabulous way! Easy ordering experience and everything arrived faster than the original delivery window. I'll definitely be ordering again!
I made an order of five or six items. I completed the order by paying with Paypal. I received a confirmation email thanking me for the order. I was given the chance to choose another item to be added to my order without having any additional service charge. I chose an item shown on the email but later when I checked my paypal charge I noticed I was charged an additional service charge on the one additional item. I complained and asked that the item be either canceled or the service charge be refunded. I received an email today showing that the second service charge on the one additional item was being refunded. An email received from paypal confirmed the refund as well.
Kind, polite, sincere, quick, no lies.
This is the first time I've seen such a wonderful shop.
I was contacted and told they may not be able to fill my order. I was told if I didn't want to wait they would refund my money now or I could wait and see if they got their shipment in. They also offered 20% off of my bill for the inconcvenience either way. The following week I received a notice that they had my items and had shipped them. I'm very impressed they kept me in the loop when they realized they may not be able to fulfill my order. Other companies wait for you to contact them to see where your order is then they start working on it. If it's something you needed you've lost a lot of time waiting for an order they know isn't coming.
There have been other occasions when I was contacted about my orders and given updates
They seem to value their customers.
I placed 2 orders because I forgot to order the shirt when I ordered. Both orders came in a timely manner. People are always asking where I get my cute clothes because we don't have a lot of clothing stores anymoee and the ones we do have are expensive. I have purchased dresses, tops, sweaters, bokmarks, etc. and have been pleased with every item. I stick with the sizing chart and everything fits. I've never had ro send anything back. This is a reputable company and I will contine shopping on this site.
Du beau linge et des items bien par contre le probleme est que c'est trop petit la premier fois pour la lingerie feminine et la deuxieme fois aussi les 2 ceintures acheté deja 1 de brisé
Decu de cela car de beau items
Wrist bracelet and sandals. Good packaging, good execution, fast delivery. Thank you
All the products I ordered and received till now fulfil my expectancies. Fair delivery within established delays and good quality of products. I'll keep buying with pleasure at this online excelente shop.
Coli en bon état malheureusement robe trop petite des épaules, soutien-gorge trop petit aussi.
Ensemble de 3 soutiens-gorges de sport très confortable,
Chandail joli cependant laine trop fine, le chandail n'a pas de corps comme celui de la photo.
They do not actually offer returns. They made me ship my order back to China, and I had to pay for my own shipping costs, which was $40. Then they wouldn't refund me the entire order price, only a portion of it. In the end it wasn't financially worth going through the refund process at all.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620032 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox