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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

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Colombia
1 review
0 helpful votes
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He comprado en total tres artículos la entrega ha sido oportuna, y hasta el momento todo ha llegado. Uno abrigo que compre hace dos años aún lo tengo, excelente calidad.

Date of experience: May 31, 2016
France
1 review
0 helpful votes
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Rien à dire sur cette commande je n'ai rien à reprocher sur la qualité du produit

Date of experience: May 31, 2016
France
1 review
0 helpful votes
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Produits d'excellente qualité
Je recommande vivement

Date of experience: May 31, 2016
California
2 reviews
0 helpful votes
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HOLA AMIGOS TENGO 3 AÑOS CREO KE HACIENDO COMPRAS EN VUESTRA PAGINA Y HASTA EL MOMENTO EL 98% STA OK, Y ESTOY AGRADADESIDO POR USTEDES, AL DARME ESA FACILIDAD DE HACER UNAS COMPRAS DE PEDIDOS KE PARA MI SON EXITOSOS, GRACIAS Y QUE SIGAN LOS EXITOS EN TODO PARA USTEDES Y MEJOREN CADA DIA EL SISTEMA DE NEGOCIOS ONLINE.

Date of experience: May 31, 2016
Uruguay
1 review
0 helpful votes
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Excelente!
June 3, 2016

La verdad quedé muy conforme con la rapidez del envío y los productos que compré... muchas gracias!

Date of experience: May 31, 2016
New York
1 review
0 helpful votes
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Package received on time. Ordered burgundy. It is not a deep color, but not bright red. I had it customized to size and it fits perfectly. It is a bit long and will have to be worn with a 4 inch heel. The built in bra is wonderful and supports me completely. The train is full and seems longer than the picture shows. I will be adding a loop to it so I can gather it up easily. The beading is done along with sequins at both the neckline and the waist. The zipper is almost invisible in the back. I am very pleased with this dress.

Date of experience: May 31, 2016
RU
1 review
0 helpful votes
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I've been looking for myself comfortable and practical Lofer for every day. And I found these shoes! Sending with shoes delivered quickly and without damage. Lofer look great and sitting on the foot like a glove. There is a small minus: fabric uppers too tight, that is not very good. But everything else is perfect.

Date of experience: May 31, 2016
Portugal
1 review
0 helpful votes
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Muito boa tarde. Só agora recebi a minha encomenda! Como já tinha falado convosco anteriormente vocês como não tinham o mesmo material para reenviar devolveram-me o dinheiro para a minha conta o que desde já agradeço pelo serviço prestado e como pessoas de bem. Gostei muito deste vosso gesto, e não estava à espera da rapidez do processo. Para todo o grupo da lightinthebox o meu muito obrigado
Hugo Alexandre.

Date of experience: May 31, 2016
Italy
1 review
0 helpful votes
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Buono
June 3, 2016

Abbastanza economico e pieno di cose di ogni genere, ma i tempi di spedizione sono lunghi e non sempre è possibile rintracciare i pacchi

Date of experience: May 31, 2016
Mexico
1 review
0 helpful votes
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Me encanta esta página, porque puedes encontrar desde ropa, calzado, tecnología, lencería, juguetes infantiles hasta accesorios para el hogar entre otros.
Es increíble las posibilidades de compra y las promociones están locura, además de las recompensas que devuelven.
Es genial!

Date of experience: May 31, 2016
Brazil
1 review
0 helpful votes
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Touca Bad Hair Day
June 3, 2016

O produto chegou conforme o prazo e em perfeito estado.

Date of experience: May 31, 2016
Brazil
1 review
0 helpful votes
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Muito bom
June 3, 2016

Recomendo a todos que compre aqui. Não vão se decepcionar garantia total

Date of experience: May 31, 2016
Spain
1 review
0 helpful votes
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Compras de calidad
June 3, 2016

Siempre que he comprado en esta web ha llegado todo a su tiempo y sin sorpresas. Estoy realmente contenta

Date of experience: May 31, 2016
Florida
1 review
0 helpful votes
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Loving our new lights. Look great on the front patio! Liked them so much, ordered two more sets. One more for me and another for a neighbor

Date of experience: May 31, 2016
Peru
1 review
0 helpful votes
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Vestidos preciosos y modernos me quedaron bien... en general eran mi estilo pues tienen una onda creativa e inusual. Buenas telas, un vestido hasta pesaba y esta perfecto para este invierno. Esto me anima a seguir comprando porque todo llegó aunque hay que tener paciencia, pero al final llega, que es lo que importa.

Date of experience: May 31, 2016
Colombia
1 review
0 helpful votes
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Maravilloso
June 3, 2016

El vestido llego tal cual esta en la foto, lo pedí con las medidas personalizadas y el vestido quedo perfecto. Estoy gratamente sorprendida con la calidad de las telas, los detalles en las costuras son de alta calidad. Recomiendo totalmente que pidan su vestido de novia en LITB. Muchas gracias!

Date of experience: May 31, 2016
Uruguay
1 review
0 helpful votes
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Compras
June 3, 2016

Me. Encantan los vestidos y. Los artículos de esta páginas. Además de la rapidez con que hacen el pedido

Date of experience: May 31, 2016
Spain
1 review
0 helpful votes
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Well i order already some years in light in the box and they give a good service without problems i like it because untill now i was happy about what i did recieve. Very big redarsd from us in spain.

Date of experience: May 31, 2016
Peru
1 review
1 helpful vote
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Complicado
June 3, 2016

Yo pedí un par de zapatillas y me mandaron otras, pedo una mercader a y nunca llegó ahora dicen que me devolverán la plata pero en unos 25 días, y mis clientes que le digo. Eh pedido unas cosas desde el abril y hasta ahora no llega. Yo soy la queda mal! La otra mercadería que llego sI estába bien y linda

Date of experience: May 31, 2016
jo l.
France
1 review
0 helpful votes
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c'était mes 1er articles sur LIB, j'ai bien reçu le colis cela a pris 40 jours et en très bon état.
depuis 2014 je suis client régulier et toujours satisfait. De plus le SAV est extraordinaire. Bravo et merci

Date of experience: May 31, 2016