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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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He comprado en total tres artículos la entrega ha sido oportuna, y hasta el momento todo ha llegado. Uno abrigo que compre hace dos años aún lo tengo, excelente calidad.
Rien à dire sur cette commande je n'ai rien à reprocher sur la qualité du produit
HOLA AMIGOS TENGO 3 AÑOS CREO KE HACIENDO COMPRAS EN VUESTRA PAGINA Y HASTA EL MOMENTO EL 98% STA OK, Y ESTOY AGRADADESIDO POR USTEDES, AL DARME ESA FACILIDAD DE HACER UNAS COMPRAS DE PEDIDOS KE PARA MI SON EXITOSOS, GRACIAS Y QUE SIGAN LOS EXITOS EN TODO PARA USTEDES Y MEJOREN CADA DIA EL SISTEMA DE NEGOCIOS ONLINE.
La verdad quedé muy conforme con la rapidez del envío y los productos que compré... muchas gracias!
Package received on time. Ordered burgundy. It is not a deep color, but not bright red. I had it customized to size and it fits perfectly. It is a bit long and will have to be worn with a 4 inch heel. The built in bra is wonderful and supports me completely. The train is full and seems longer than the picture shows. I will be adding a loop to it so I can gather it up easily. The beading is done along with sequins at both the neckline and the waist. The zipper is almost invisible in the back. I am very pleased with this dress.
I've been looking for myself comfortable and practical Lofer for every day. And I found these shoes! Sending with shoes delivered quickly and without damage. Lofer look great and sitting on the foot like a glove. There is a small minus: fabric uppers too tight, that is not very good. But everything else is perfect.
Muito boa tarde. Só agora recebi a minha encomenda! Como já tinha falado convosco anteriormente vocês como não tinham o mesmo material para reenviar devolveram-me o dinheiro para a minha conta o que desde já agradeço pelo serviço prestado e como pessoas de bem. Gostei muito deste vosso gesto, e não estava à espera da rapidez do processo. Para todo o grupo da lightinthebox o meu muito obrigado
Hugo Alexandre.
Me encanta esta página, porque puedes encontrar desde ropa, calzado, tecnología, lencería, juguetes infantiles hasta accesorios para el hogar entre otros.
Es increíble las posibilidades de compra y las promociones están locura, además de las recompensas que devuelven.
Es genial!
O produto chegou conforme o prazo e em perfeito estado.
Siempre que he comprado en esta web ha llegado todo a su tiempo y sin sorpresas. Estoy realmente contenta
Loving our new lights. Look great on the front patio! Liked them so much, ordered two more sets. One more for me and another for a neighbor
Vestidos preciosos y modernos me quedaron bien... en general eran mi estilo pues tienen una onda creativa e inusual. Buenas telas, un vestido hasta pesaba y esta perfecto para este invierno. Esto me anima a seguir comprando porque todo llegó aunque hay que tener paciencia, pero al final llega, que es lo que importa.
El vestido llego tal cual esta en la foto, lo pedí con las medidas personalizadas y el vestido quedo perfecto. Estoy gratamente sorprendida con la calidad de las telas, los detalles en las costuras son de alta calidad. Recomiendo totalmente que pidan su vestido de novia en LITB. Muchas gracias!
Well i order already some years in light in the box and they give a good service without problems i like it because untill now i was happy about what i did recieve. Very big redarsd from us in spain.
Yo pedí un par de zapatillas y me mandaron otras, pedo una mercader a y nunca llegó ahora dicen que me devolverán la plata pero en unos 25 días, y mis clientes que le digo. Eh pedido unas cosas desde el abril y hasta ahora no llega. Yo soy la queda mal! La otra mercadería que llego sI estába bien y linda
c'était mes 1er articles sur LIB, j'ai bien reçu le colis cela a pris 40 jours et en très bon état.
depuis 2014 je suis client régulier et toujours satisfait. De plus le SAV est extraordinaire. Bravo et merci
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

