On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
El vestido llego tal cual esta en la foto, lo pedí con las medidas personalizadas y el vestido quedo perfecto. Estoy gratamente sorprendida con la calidad de las telas, los detalles en las costuras son de alta calidad. Recomiendo totalmente que pidan su vestido de novia en LITB. Muchas gracias!
Well i order already some years in light in the box and they give a good service without problems i like it because untill now i was happy about what i did recieve. Very big redarsd from us in spain.
Yo pedí un par de zapatillas y me mandaron otras, pedo una mercader a y nunca llegó ahora dicen que me devolverán la plata pero en unos 25 días, y mis clientes que le digo. Eh pedido unas cosas desde el abril y hasta ahora no llega. Yo soy la queda mal! La otra mercadería que llego sI estába bien y linda
c'était mes 1er articles sur LIB, j'ai bien reçu le colis cela a pris 40 jours et en très bon état.
depuis 2014 je suis client régulier et toujours satisfait. De plus le SAV est extraordinaire. Bravo et merci
Good product, good quality for most. Shipments are made on time
Very good site!
I ordered an octopus tripod which took way too long to arrive. In the picture it looked much bigger and was too small for my camera when I got it. I contacted customer service to return it and they basically said it was my fault and if I returned it I would have to pay the shipping fees so I'm better off keeping it. They were so rude and not helpful at all.
Très satisfaite Commande reçu très rapidement.
La montre est chic confortable et légère à porté. Reçu dans un très belle boîte. Idéal pour offrir.
Tiene una gran variedad de articulos a escojer la verdad uno quiere comprarlo todo y ami pareser las mejores ofertas que jamas e visto, una muy gran atencion y muy amable al consultar cualquier duda de los pedidos me gusto comprar en lightinthebox y lo seguire haciendo
This site is truly exceptional magnificent. I advise everyone to buy products. The speed ' in shipments was delicious
My daughter loves the dress. Good quality and arrived faster than estimated. Well done.
Recebi os produtos todos bem embalados e de ótima qualidade, recomendo comprarem pelo lightinthebox, totalmente confiavel, muito obrigado lightinthebox
It is a very good experience, no problem, the answers at the questions on a command are in a short time. All is very nice and the quality
The lightinthebox has very great service and very helpful. The prices are very reasonable and they have great sales on a lot of things. The only problem is your order takes a while to get and when ordering clothing items order one (1) size larger than needed for the USA.
Ottimo telefono, se poi si considera il prezzo.
Come sempre massima serietà da parte del fornitore.
Spese doganali immediatamente rimborsate.
El producto llegó en perfectas condiciones, tal y como se describe el producto en la página web.
Los zapatos son muy cómodos y llegaron a tiempo en en el plazo previsto.
Item looks even prettier than pictured. The dress is beautiful and well stitched. Sizing runs a little small even with measurements. Overall a wonderful dress for much less than you would pay in stores. Shipping was quick and easy.
Le colis est arrivé dans les temps, dans un paquet bien emballé, film de protection pour ne pas abimer le boitier de la go pro. Conforme au produit attendu, convient tres bien pour la gopro 1 et 2. Je recommande vivement, bonne qualité.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members