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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Wonderful site!
June 3, 2016

Light In The Box is great for online shopping. They always have cool new products and great deals every week!

Date of experience: June 1, 2016
Mexico
2 reviews
0 helpful votes
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Realice mi primera compra, recibi por correo una liga para darle seguimiento a la orden, es bueno saber status del pedido. Todo bien.

Date of experience: May 31, 2016
NL
1 review
0 helpful votes
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Украшение очень легкое и невесомое, можно носить целый день не чувствуя тяжести. Отлично украсит многие наряды! Подходит как для праздников, так и на каждый день.
De ketting is heel licht. Het is mogelijk de hele dag het zonder hardheid dragen. Het kan veel verschillende jurken opleuken! Het past eender voor de feesten en ook voor dagelijks :)

Date of experience: May 31, 2016
France
1 review
0 helpful votes
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Reçus entre 10 et 18 jours comme indiqué
Fonctionne parfaitement

Date of experience: May 31, 2016
Canada
1 review
0 helpful votes
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Men's shoulder bag
June 3, 2016

First item ive recieved from LITB. Very pleased with this bag. Very well made and good quality materials. Exactly what was described and shown on the website. Also i had to pay an extra $20 CAD at time of delivery, but i had purchased shipping duty insurance and LITB refunded me the money in less than a day. Overall great shopping experience. I have since ordered alot more and will continue to shop with LITB

Date of experience: May 31, 2016
Mexico
1 review
0 helpful votes
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Al principio tenía dudas sobre hacer compras por internet, y no encontraba comentarios acerca de la pagina, pero encontré unos trajes de baño que me encantaron y me arriesgue, además la misma pagina de dice que son completamente confiables las compras que realizas; como tardó un poco más en llegar mi pedido, me comunique mediante la pagina con ellos y fueron muy amables. Valio la espera, me encantaron mis trajes de baño, excelente calidad y a un muy buen precio.}
Recomiendo la pagina :)

Date of experience: May 31, 2016
Canada
1 review
1 helpful vote
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Been waiting 18 days since it was supposedly shipped, for my LED light order. Tracking web page is down half the time and all it shows the order is on its way to the country of designation. Waiting to see if these guy are ligit.

Date of experience: May 31, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12788921

Sincerely,
LightInTheBox Customer Service

Nevada
1 review
0 helpful votes
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Light in the box is such a wonderful website, such amazing prices and it helped me make decisions about my wedding I had no ideas for! I am so glad I found this website.

Date of experience: May 31, 2016
Virginia
1 review
0 helpful votes
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Love this deals!
June 3, 2016

I started ordering from the site in 2014 & have only had wonderful experiences!

Date of experience: May 31, 2016
California
1 review
0 helpful votes
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Pretty great
June 3, 2016

I've honestly heard so many negative reviews about this site, but everything I ordered was great quality and good pricing. Shipping times weren't bad either.

Date of experience: May 31, 2016
New York
1 review
0 helpful votes
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I ordered an almond colored pair of suede-like peep toe platform heels and they are so comfortable! I ordered them a half size bigger & they look good & feel good to the touch. My boyfriend definitely noticed.

Date of experience: May 31, 2016
Australia
1 review
1 helpful vote
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Amazing Dress. The material is very high quality & the cut is superb. I ordered a L & it is true to size

Date of experience: May 31, 2016
Australia
1 review
0 helpful votes
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Awesome
June 3, 2016

This company is awesome, I purchased some paintings from Beddinginn and they were terrible, freight took over 2 months, paintings were damaged and they would not return new ones or offer my money back... So I tried this company. Freight was on time, pictures where safely wrapped no damage and exactly what the pictures looked like on their site.

Date of experience: May 31, 2016
PF
1 review
0 helpful votes
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Un site idéal
June 3, 2016

Un produit livrés en très bonne état avec un suivi

Date of experience: May 31, 2016
Mexico
1 review
0 helpful votes
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Me encanta la pagina, amo que siempre tengan descuentos ayuda mucho al equipo de baile con el que estoy participando me encanta todo lo que ponen en la pagina mi unica recomendacion seria el tiempo de procesamiento de los paquetes segun ciertas descripciones especifica la cantidad de productos en existencia y son envios en 24hrs sin embargo han tardado hasta 15 dias en enviarme las cosas, otro pequeño detalle seria los descuentos con los envios hay promociones en donde marca el envio acelerado gratias apartir de un limite de compra de producto y yo he llegado a tener esa cantidad y jamas me ha salido gratis el envio al contrario he tenido que pagar mas por que es retenido en aduanas. Fuera de eso fue exelente

Date of experience: May 31, 2016
Italy
1 review
0 helpful votes
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Tutto perfetto
June 3, 2016

Tutto bene... consegna come previsto in 4 giorni, pacco arrivato integro e ben protetto.
Il tablet funziona molto bene e per il prezzo pagato credo che di meglio non si possa trovare da nessuna parte.

Un 10 pollici con 1 gb di RAM, 8 gb di ROM e CPU quad core a questo prezzo davvero è introvabile.

Date of experience: May 31, 2016
Mexico
1 review
0 helpful votes
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Es buenas
June 3, 2016

Aunque los bras dicen ser push uo y no son para nada serlo.

Date of experience: May 31, 2016
Canada
1 review
0 helpful votes
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Cute.
June 3, 2016

I ordered items for a baby shower, but my order arrived 2 weeks too late and was not able to use them. I would recommend ordering these boxes and organza bays, but place your order 2 months before your event. They are very cute.

Date of experience: May 31, 2016
Brazil
1 review
0 helpful votes
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Loja foda
June 3, 2016

Lightinthebox e a loja mais incrível que eu conheço, amo seus preços e a loja que nunca me deixou na mão, obrigado por existir

Date of experience: May 31, 2016
Belgium
1 review
0 helpful votes
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LightInTheBox
June 3, 2016

Je suis très satisfait de mon colis, et la qualité est au delà de mon espérance. Je ferai tout possible pour conseiller votre site à mes connaissances? Cette commande n'est ni ma première et ne serait pas la dernière. Pour moi c'est un site qu'on doit recommander à ses amis, puisqu'il fiable, les paiements sécurisé, produits de bon qualité, et la livraison dans le temps et en bon état.

Date of experience: May 31, 2016