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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Light In The Box is great for online shopping. They always have cool new products and great deals every week!
Realice mi primera compra, recibi por correo una liga para darle seguimiento a la orden, es bueno saber status del pedido. Todo bien.
Украшение очень легкое и невесомое, можно носить целый день не чувствуя тяжести. Отлично украсит многие наряды! Подходит как для праздников, так и на каждый день.
De ketting is heel licht. Het is mogelijk de hele dag het zonder hardheid dragen. Het kan veel verschillende jurken opleuken! Het past eender voor de feesten en ook voor dagelijks :)
First item ive recieved from LITB. Very pleased with this bag. Very well made and good quality materials. Exactly what was described and shown on the website. Also i had to pay an extra $20 CAD at time of delivery, but i had purchased shipping duty insurance and LITB refunded me the money in less than a day. Overall great shopping experience. I have since ordered alot more and will continue to shop with LITB
Al principio tenía dudas sobre hacer compras por internet, y no encontraba comentarios acerca de la pagina, pero encontré unos trajes de baño que me encantaron y me arriesgue, además la misma pagina de dice que son completamente confiables las compras que realizas; como tardó un poco más en llegar mi pedido, me comunique mediante la pagina con ellos y fueron muy amables. Valio la espera, me encantaron mis trajes de baño, excelente calidad y a un muy buen precio.}
Recomiendo la pagina :)
Been waiting 18 days since it was supposedly shipped, for my LED light order. Tracking web page is down half the time and all it shows the order is on its way to the country of designation. Waiting to see if these guy are ligit.
Light in the box is such a wonderful website, such amazing prices and it helped me make decisions about my wedding I had no ideas for! I am so glad I found this website.
I started ordering from the site in 2014 & have only had wonderful experiences!
I've honestly heard so many negative reviews about this site, but everything I ordered was great quality and good pricing. Shipping times weren't bad either.
I ordered an almond colored pair of suede-like peep toe platform heels and they are so comfortable! I ordered them a half size bigger & they look good & feel good to the touch. My boyfriend definitely noticed.
Amazing Dress. The material is very high quality & the cut is superb. I ordered a L & it is true to size
This company is awesome, I purchased some paintings from Beddinginn and they were terrible, freight took over 2 months, paintings were damaged and they would not return new ones or offer my money back... So I tried this company. Freight was on time, pictures where safely wrapped no damage and exactly what the pictures looked like on their site.
Me encanta la pagina, amo que siempre tengan descuentos ayuda mucho al equipo de baile con el que estoy participando me encanta todo lo que ponen en la pagina mi unica recomendacion seria el tiempo de procesamiento de los paquetes segun ciertas descripciones especifica la cantidad de productos en existencia y son envios en 24hrs sin embargo han tardado hasta 15 dias en enviarme las cosas, otro pequeño detalle seria los descuentos con los envios hay promociones en donde marca el envio acelerado gratias apartir de un limite de compra de producto y yo he llegado a tener esa cantidad y jamas me ha salido gratis el envio al contrario he tenido que pagar mas por que es retenido en aduanas. Fuera de eso fue exelente
Tutto bene... consegna come previsto in 4 giorni, pacco arrivato integro e ben protetto.
Il tablet funziona molto bene e per il prezzo pagato credo che di meglio non si possa trovare da nessuna parte.
Un 10 pollici con 1 gb di RAM, 8 gb di ROM e CPU quad core a questo prezzo davvero è introvabile.
I ordered items for a baby shower, but my order arrived 2 weeks too late and was not able to use them. I would recommend ordering these boxes and organza bays, but place your order 2 months before your event. They are very cute.
Je suis très satisfait de mon colis, et la qualité est au delà de mon espérance. Je ferai tout possible pour conseiller votre site à mes connaissances? Cette commande n'est ni ma première et ne serait pas la dernière. Pour moi c'est un site qu'on doit recommander à ses amis, puisqu'il fiable, les paiements sécurisé, produits de bon qualité, et la livraison dans le temps et en bon état.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=12788921
Sincerely,
LightInTheBox Customer Service