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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It is an excellent online website to buy clothing.especially golf clothing. I am a regular customer.
I have enjoyed wearing the clothes I purchased from Light in the Box. Best designer outfits I've ever owned. Thanks so much
Purchased tops that measured smaller than advertised by two inches. Requested a refund.
Received the refund without any problems. I was impressed although it was the manufactures error on sizing. Hopefully any other issues are handled in the same manner.
It would be helpful if the sizing was more accurate it would eliminate a lot of returns and frustration from customers. The items purchased never look like the model or pictures. Actual pictures would be very helpful before making a purchase.
Very nice thick material but fresh. Ideal for summer. I bought the blue one and the color is beautiful just as it appears on the web site. I bought size L which was supposed to be an US 8, but it is big for me, I could have sized down. It goes down to the ankle I am 1.72m, so not a midi dress.
Very nice and fresh material, ideal for summer.
It is only for small people, as for me the breast line sits above the breast I am 1.72 tall.
I am so pleased with the service / products I receive from LightintheBox...
Customer service has been outstanding :)
It was easy to purchase, and the waiting process took longer than expected, but my item was delivered in one piece and it was to detail of the picture
Use the wall hangings to cover a sliding glass patio door, like the way light passes through the wall hanging and brightens up the room
Over the last two years, I have attempted to order unique shirts from online companies that never arrived, so I was skeptical. Light In The Box is not that kind of site, Not only has every order been quickly expedited but every item is as it is described and illustrated.
I was hesitant on some items that were listed as "polyester" and thought, not for me. Until I ordered one. Their polyester is not the meltable fabric we remember. It is soft, subtle and looks extremely high end.
Do your self a favor and sign up for their mailing list. The flash sales are incredible.
Order the beach pants and although I'd read complaints about shipping time on facebook, I felt my pants arrived in a reasonable amount of time.
Shirt arrived in excellent condition and undamaged and fits
Sizes do run small, delivery is a little slow but you guys have some really cool stuff.
The service was excellent I will definitely continue to do business with you.my packages are always delivered on time and there is never a miss app with my package. Thank you fir your excellent customer service.
I had several shipment delays to be honest. But, the customer service was very responsive. You wont feel hanging. They always make sure they respond to your queries. They surprisingly initiated to offer several compensatory adjustments in forms of huge discounts and vouchers for any inconvenience and delays from their part.
Said original it would arrive before 3-17-24 did not arrive till after
Merci beaucoup service client excellent, item on Time, bien cordialement votre, contente de faire affaire avec votre compagnie, continuez votre bon travail, contente de faire affaire avec vous
I have bought many items from LITB, all of the items were mostly satisfactory and of those that had an issues, a solution was always resolved very quickly to its fullest.
Only one item in an order with several shirts and pants i'm keeping, trying to return it and they don't want to refund me. The prices are high, i found the exact same on TEMU and AMAZOM for much lower. Delivery charges are also too excessive.
Will no longer deal with them as nothing was as described.
The return policy for Light in the Box is shady at best. I ordered a dress - it was too long. I wanted to return it, but would receive 30% of the price back plus I would have to pay shipping back to China which means I would essentially receive $0 back. It was a lovely dress, but their return policies are so deceptively worded that a standard size and color became a "custom" dress although that was not indicated on the website. If you are certain of the size and color, you're probably ok. If not, stay clear. You will lose your money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102639944 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102644153 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox