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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I am a return customer for light in the box, and I have been very pleased with all of the purchases that I have received. They are good quality and a good value for the money.
I have ordered several things through light in the box, and I've been very pleased with my purchases.
Great experience and have now become a regular shopper on lightinthebox! I recommend this website to friends and family looking for good deals.
I ordered sine sports clothing according to their size guide. What arrived was the equivalent of an XXLor larger size instead of a medium size. Also the material was cheap and not well constructed. Notcreally suitable for exercise clothing. I tried to return it fir refund but got nowhere. Lost 200$ +. Will never order from them again.
Very unhappy.
I ordered a pair of pants in light pink and when they came, they were an orange color. I contacted light in the box and they made it right. I am happy with their Customer service.
Everything was good & was sent on time. No random questions needed to be said
As I said, experience was great! I'm sorry, but I'm not sure which Lightbox product you are referring to, so I don't know what to say about this product, but all the products I have received have been great!
After 26 days received 3 of 4 items, after 29 days was told the last item is still being processed. The 3 items that was delivered were ok, 1 shirt fit ok, 1 shirt fit was not so good, and the sport cost fit well but sleeves about 2 inches too long, costing $39 to get altered. Slow delivery times unacceptable and quality of merchandise a bit on the low side in my opinion. One and done with these guys.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102658083 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 3 shirts for summer and I'm really happy with the products. All lightweight materials and true to size. I asked for the shipment 2 days early because one of the shirts is an Easter themed shirt and it was scheduled for delivery a day after Easter. I made the request and received the order a week before Easter! Yay!
Everyone gives me compliments on my blouses. Wash well and colors stay true.
Overall I had a good experience. I like the image, the quality, the bright colors. I just think with all the company's out there shipping charges were a bit steep. It has held me back from ordering other things from the site.
Quality of product is as described in the ad. I received the delivery one day ahead of schedule.
Notifications and delivery were prompt and on time. Very much appreciated.
I am happy with all of the blouses except one. However LITB trys hard to please. When the order took longer to arrive, they gave me a percentage of my money back. Overall my experience is positive.
Your things run small. I ordered a bigger size than I would do and still small. I have contacted you for a return label. Im not going to keep items that don't fit. I want a refund of my purchases.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102643984 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Product ordered is what I received...happy with my purchase of leggings
Light in the box customer service is exceptional. They update you on every step of your transaction including shipping to receipt of the product. The merchandise, for the price, is pretty good quality. I have already suggested to friends and family that they should check it out.
I love that I am the only one at a party wearing these cool styles! Several people have asked me where I got them. Sometimes the sizes are way off and the shipping can take 2 months.
So I when I discovered lightning in the box clothes online I absolutely loved the designs and looks. So I proceeded to order two shirts, casual pants and a pair of joggers pants. When I received the items they were exactly as advertised. The shirts were a perfect fit and the casual pants were as well. The joggers were my favorite. In fact, I ordered two more pair immediately after receiving the first pair. And I was just as happy with them as well.The prices were incredibly affordable and shipping was great. Thank you lightning in the box! I look forward to shopping with you again. Sincerely
Tedd DeMarco
I ordered some shoes and it was an awful experience not to mention, when the shoes finally arrived they looked NOTHING AT ALL as pictured I'm so disappointed!😔
Got my 3 tops and these ones actually fit this time. Good quality and they look really nice. Was my second time ordering and was a bit Leary as first order nothing fit. Happy with this order.
Ordered items according to size charts and everything was too small. Did get a refund for items but Leary of ordering now cause can't trust the sizing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102657991 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox