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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The quality of the shirts material was great. The graphics look like they should last a long time
As always, the items quality is very good and the delivery service is top notch.
Thank you!
Although I had to return several items for various reasons, LightintheBox worked with me judiciously,
I ordered a product https://www.lightinthebox.com/en/p/abdominal-muscle-stimulator-trainer-ems-abs-wireless-leg-arm-belly-exercise-electric-simulators-massage-press-workout-home-gym_p*******.html?_ga=2.***********************************
But I received a very different version that I did not find on your site, I was sent this one that I found on another site. https://www.wingsbc.ca/products/ems-abdominal-muscle-stimulator-trainer-usb-connect-abs-fitness-equipment-muscles-electrostimulation-toner and was unable to contact customer service, I even tried to use Facebook to contact the company to no avail, even the customer service phone number is out of service.
To top it off, the product that I was sent, has physically caused me harm as I now have a few electrical burns on my torso, because someone changed the product, I have been injured.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I am impressed with the quality and comfort of the T-shirt I just received. I couldn't be more pleased.
I had to exchange my order for a larger size. When the second order arrived the one item was great. The other item fit my 9 year old son. Not sure how an adult large fits a child but I received a refund and will not try for that item again. Worked out in the end. I wasn't out anything.
The belt, the hat, and the shirt. All the colors i like it. They are beautiful.
First it took a while to receive my order. Longer than I thought. Next one of my statues had a broken foot reported the first time asked for review. No contact. Now I receive another email wanting to ask for review well this is the last email I answer so you figure it out. What rating would you give?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102664904 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Quality construction, very pleased with the whole experience, you can't beat the price.
These guys are pretty good with the delivery and notifications about it. The sweater/hoodie/jacket that I purchased was not so bad, either. I recommend this seller! :)
Sizing is off...had to return them could not wear them at all.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102665645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I received these knit sweaters on time and undamaged. They are true to size and are if good quality. I've received many compliments on them.
Delivery & tracking great, & shirts fine except way too large for a medium size. Could not find any way to return or exchange for another size. Maybe I waited too long?
Received page early all items fit perfect. Happy with recent purchase.
Les deux t shirts que j'ai achetés sont un peu trop petits et ont un défaut au cou. J'ai l'impression que je vais acheter des chaussures chez vous mais plus jamais des t shirts ou des polos puisque ça ne marche jamais avec eux.
I have had a fantastic experience with you, as always! I sent this item back to you for a refund oh March 25th and have not heard back from you. Can you please provide an update? Thank you, Susan McCabe.
Although I love the product. I am displeased that I was unable to return the item for a different size. They would not exchange the product. So when ordering make sure you have the right size. I was disappointed is service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102665624 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My order arrived in good time and in good condition.
Ready for the warm days of summer now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102670920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox