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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I like the variety & the quality. Decent shipping time.
👍👍
Out of 7 items ordered all items either not close to looking like picture and or sizing was totally wrong. Want to return but can't get anywhere with company. Would not buy again. FYI. One item the necklace was fine. Have been in contact with LITB and they have solved my issues satisfactorily. THANKS
Love my new sweater, it's very nice. Thanks
Came in good time. Thanks.
No problems encountered Great value and prices. Huge selection as well. Very impressed
The first order went bad, i never received the things I ordered.
The second one came within a good timeframe. The product is okay.
Of the 4 items 2 were phenomenal and 2 were very cheap made products. Read reviews of products before buying.
Dress is of good quality and accurate to size. Great dress for warm weather
I ordered previously dance dresses, that fit well according to the size and look good. I like them. But lately I did a number of orders ( not for dancing) that all arrived in the size I ordered according to the size table, but actual size is much smaller.
Now, I am not sure what size to choose if I will find something that would like to order.
I ordered 2 shirts in February. 1 was canceled in March. Finally received the other one in April. I normally wear a 2X but ordered a 3X just to be safe, and it was still too small. I have a 4X from last year that was too big. Won't be ordering from this company again. Clothes are very cute, and prices really low, but takes too long to receive, and sizes are not even close to accurate.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694648 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
No labels of any kind, very no name. Mystery cleaning will be involved... Colour good. Delivery quick enough, but the bombarding of offers, before it arrives, to buy more, is a put off. There is no way to contact the vendor, without having to put an unwanted app on your phone. Which is why I will be less inclined to re use this site.
Product quality is very bad. Don't buy from them. You will lose your money. All shirts I bought are of polyster and the sizes are wrong.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Just fine order but I got all black magnets when I thought they were assorted colors. Must have hit wrong button
Advised item would be late. Received within a few days of notification. Very pleased with dress. Beautiful fabric and fit perfectly.
I hate shopping but LightIn The Box has changed all that. All items I have ordered have arrived as I was informed they would. The items were perfect and the prices were phenomenal. Thank you LightIn The Box.
I have no comment on the order. I don't know which order it was. I have received other orders from different websites.
Received everything and it was great! No complaints
Delivery was fast on time. Products are a fantastic love the clothes. Thank you very much.
Well so far I am very pleased with your items the only thing that I'm not really happy about is the shipping fees. I know you don't have any thing to do with shipping fees but there is another site that I shop at and there shipping fees are a lot cheaper but anyway yes I'm happy with your products
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694651 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox