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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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If I could have given them a 0 star, I would have. I placed an order on December 8th, it was debited to my card & supposedly shipped on the 14th with an expected delivery date if the 22nd. When I didn't receive it, I looked for a customer service number to call. SURPRISE! No number. The only way to communicate was to put a "ticket" in. Which I did. The response I received was a tracking number (which was bogus) and an apology because they said they've mailed it to the wrong address. When I checked my order the address that they supposedly shipped it to was correct! They said if I didn't receive my package by January 27 to put another ticket in. This is a bogus website do yourself a favor and stay off of it!
I had same experience from LITB, the order item on 20/12 is never turn up to date. Defer and defer the delivery. End up to the supervisor, they stop the games and said, if I refuse the items when it arrived, when it come back to them, they will give me full refund. No solution and report to bank for a scam
First the taxes is noted in our knowledge base as below:
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy.
So 2 years ago, we had this EU duty insurance service as it is shows below once you check out:
https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insuarnce, we will fully refund duty cost if it is occured.
Total of my goods were £31, and all too small. Also had to pay DHL £17 customs fee. Wish I had told them not to bother delivering. Not sure how to go about sending back or if I will even get refunded
What is your order number?
Price for quality very nice. Received in 3 weeks.- Only problem size. All tops ran small - I gave them away, however liked them so much reordered in larger size.
I would never order fr9m them again. Merchandise is shoddy and they don't stand behind it. Buyer beware!
Invalid order # no records.
Not too long ago I wrote a bad a review about this company, because they deserved it. Thanks to Fabio, I finally got my package 2 months later, I also got my money back! I promised to rate it more than 3 stars after they solved my issue. So there you go your 5 damn stars. One things for sure I'm Never buying from that company ever again!
This is Fabio from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14325291 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I had some problems. But the site helped me out. The quality is very good and the prices are cheap. I will be a lifelong customer of theirs.
This is Fabio from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14311480 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Items (make up and brushes) ordered early December didn't arrive by 25 December so no good to me.
Wasn't happy with first reply - my concerns were progressed to a supervisor that has proposed a solution
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14308508 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Pinni reached out to me and promised to fix my issue. I was shocked by this, and wish I could completely reverse my review earlier.
Paradis du faux, des délais de plusieurs mois pour être livré et recevoir des articles de mauvaise qualité après avoir du faire une réclamation paypal. Me suis fait aoir une fois, plus jamais
Cher client, pourriez-vous nous fournir un bon numéro de commande?
I wrote a review on my bad experience with this company. I received no help through there customer service. But after leaving a review I was contacted with in hours. They said sorry for what had happened and gave me a full refund which I respected them for doing. But I was disappointed when given the option by them to have my full refund but if I changed my review to a 4-5 star review I could keep my order as a gift. As you can see unlike most reviews I can read I chose not to do that because as a costumer I believe every one should know the truth about who they are buying off. Hope this helps
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14285041
Sincerely,
LightInTheBox Customer Service
Avoid. Avoid. Avoid. Utterly disappointed with this company. No correspondence from them and now 10 days late with delivery. Christmas Day tomorrow and no hope of getting these gifts and Christmas tableware in time. Ghastly company with no morals
Dear Customer,
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14277004
Sincerely,
LightInTheBox Customer Service
I ordered gloves on 19 November and paid immediately. These were shipped on 26-27 November. I complained twice and was told to wait until 24 December. The delivery time is 20 business days from shipping so the product should have arrived by 24 December. It is 24 December but my gloves are still not received in time for being a Christmas gift. Tammy from lightinthebox has just arranged a full refund and a replacement of the gloves to be sent immediately.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14276986
Sincerely,
LightInTheBox Customer Service
My order was supposed to come on the 22nd, BUT NO IT STILL HAS NOT COME YET FOR MY RELATIVES! We consumers deserve better.
Once complained, they take the opportunity to help you and truly sympathize with you. My problem was resolved and now I completely understand the delay.
Well afterall it ended up to be 1 big misscommunication, which resulted in cancelling the shipment. Im still not satisfied with the outcome since i didnt get my items, but it was partially my bad, so due to the fact that company's supervisor messaged me personally and told me what was the problem, im switching up the rating of service up to 3 stars since the company didn't eve want to consider the fact that it partially was their bad due to unusual circumstances.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14269971 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered items on the 9th of December, its now the 23rd and still no sign. Their postal tracking is appalling. Looks like I won't have items for Christmas - so disappointed. Will not, nor would I advise anyone to use this company.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14269938 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Response to not achieving the 3-4 business day delivery...
Your order was shipped via JCEX-JC on 2016-12-18. The tracking number is *******. Delivery normally takes one week.
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Don't trust these fraudsters
In valid order #
I Checked out with my items and chose 3-4 business days, which I paid extra for, and I got a tracking number 3 days later and my order just arrived in Hong Kong. Seriously get
Invalid order number
I've canceld my order as soon as I read countless bad reviews. They said they will refund me in 3-4 days. I am still waiting. I think they robbed me. I've been trying to work this out with paypal customer service, but no success there either. I don't know what to do, that was all money I had, and now its gone
Invalid order #
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosemarie Haigh,
This is supervisor Fabio. I would like to help. Please, can you check this ticket for me? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14354883