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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Agradezco la atención su página es excelente lastima que no todos los vendedores se comprometan
The painting I ordered was not only a great price but absolutely lovely! I can't stop looking at it. I wish I could thank the artist in person. I have 4 orders yet to come... can't wait!
Es maravilloso una joya elegante y de gran gusto,
Definitivamente lo volveria a comprar lo recomiendo
Gracias Lightin thebox tienen grandes y maravillosos productos que definitivamenete volveria a buscar lo que necesito en Ustedes
Ik vind het de beste online site die ik heb gezienin Nederland zijn de schoenen 190 euro en bij LightInTheBox 73 euro en dan zit er al verzendkosten bij. Dus voor mij de goedkoopste.
Schickes Teil und perfekter Ablauf. Meine Frau war richtig begeistert. Und mir hat es echtgut gefallen. Guter Schnitt und ein toller Tragekomfort.
Ein echt scharfes und schickes Teil. Meiner Frau und mir hat es richtiggut gefallen. Gute Verarbeitung und perfektePassform und Sitz.
I discovered the site searching a product on the internet a few years ago. After a short hesitation time, I bought a small product for testing the process.
Today, i am a regular customer
The product was on time and in excellent conditions, well packed. Everything included. Will buy again.
The items are exactly what I expected! I am over the moon with them and I can't wait to keep ordering more
Exelente producto altamente recomendable
Excelente producto y de buena calidad, los terminados son buenos; Estoy muy conforme con el producto porque corresponde a lo que ofrecen.
Fast shipping, and overall very happy with my product.
Excelente Herrenarmbanduhr (auch für Damen geeignet).
Edles Design, gute Verarbeitung.
5 Sterne
Всегда, все соответствует описанию, продавцы честные. Всем рекомендую.
Shipping was pretty fast for this item, however, we have not received the very first item we ordered and it has been over a month and a half. They say they will fix this, we have yet to see that though.
Feliz con mi producto. Y la calidad como la. Esperaba. Gracias.
The order was for replacement cases for Aftermarket PS3 controllers sold on the site, modified can be used for original PS3. My review was sweet and simple
"arrived as ordered and in the timeframe advertised AWESOME will be ordering more in the future "
Sempre compro pelo lightinthebox e as coisas chegam tudo certo e são otimas! Recomendo para todo mundo.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

