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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ordering was easy. Prices were great! I ask them a question and they responded immediately. I ordered 3X Hawaiian shirts, then reordered in 5X, as the 3X did not fit. I am 6'3", and my weight varies from 230-315lbs, so I am keeping both orders. The colors are fantastic and the quality seems really good, so I'm very happy with that. It takes about 3 weeks for delivery.
I have had some issues with sizing but have also bought many, many items such as winter pikle-lined sweatshirts and casual shoes that were high quality and very well priced. Fasy shgipping with full tracking is amazing,
Almost everything is right size, as in the pictures, bright colors, easy to maintain and secured delivery
My experience with the service by Lightinthebox was one of the best! I had wanted to return an item and usually returns are down by getting your money back but i wanted to ask for a different thing, an exchange. I was so lucky to have such amazing people to help me out. They comprimised with me! Were quick with replies, listened to my requests, and left me outstandingly satisfied. I was able to receive an exchange and got exactly what i wanted. I am eternally grateful.
Very good service! Everything very transparent and reliable! Delivery also as promised. Returns very quickly and without any problems! Great products at very attractive prices! I am very positively surprised and now order again and again!
The colors were explosive and very vibrant.
Size was true.
The "Mushroom" solar lights were the best thing to place by the playhouse! It looks great! It was so easy to place the order and didn't take too long to receive it.
I ordered two shirts for my husband. The one we received was a perfect fit and he really liked it; however, we were disappointed that the second shirt order was cancelled due to a supply issue.
The fabric and fit of the items I ordered did not live up to the description or my expectation. Returning the items is not possible, as far as I can tell. There are no return labels enclosed in the package. I will never buy from you again.
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they wanted me to ship them back to China. It was going to cost me $45.00 to send them back. I spent over $90 on the merchandise and they would return only $40. So I am out the money and stuck with cloths way to big! I will never order from them again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102723027 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My tee shirt is great.
Great Quaity.
Fast delivery.
Exactly what I wanted.
Thank You.
This company claims to be custom fit so there are no returns accepted. There was no request for custom size information when purchasing. This is a clear case of bait and switch. I would look elsewhere for your business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I want a complete refund for the two dresses That do not fit properly. My next contact is the Better Business Bureau
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712681for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Worst return experience ever. Can't return item and most likely never my refund!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712683 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Best site I've ever dealt with! They responded quickly and did not hesitate when I had a problem with one of about 6 or 7 items I ordered. I will definitely order from them again. I always thought reviews were fake until I did this one because I'm a real customer!
I ordered some sandals last week and the next day I decided to cancel my order. I read that if I canceled my order within 24 hours I would get a full refund. I did just that but have not received a refund or a response. I have emailed them and submitted a request for my refund but have not heard back from them. Please do not order anything from this company. And please do your homework and read the reviews and return policy before ordering anything from anyone.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712275 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered the shirt for my son-in-law, David. He loves it!
I was very happy with the service I received.
The last items I received from you, the package was opened then re tapped shut. Luckily there was nothing missing or damaged.
My order took 3 weeks before I goy it. I have no complaints about all the items, I received it without damage. I'm happy with it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service