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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Estou satisfeito com todos os produtos, porem insatisfeitos com as taxas alfandegarias, e o frete o que acaba encarecendo muito o produto
The small size for my black dress was extra wide but still beautiful. My black shirt was more yellow than gold but still beautiful. I love the soft feeling of my blue dress--looking for more cotton dresses!
The products offered here are like that great sale after Christmas when everything is marked down. So you can shop all year round & know you are getting a great buy.
So far so great! If I order something and they don't have it Immediately I am notified and refunded in full with nice little surprises and credits for other products! I have a specialist who deals with me specifically and treats me very kindly! So far I've been satisfied with many of the things I have received from this company! As I am sure you will!
Fast delivery,great customer service, nice items, great quality
I ordered an inexpensive dress and a bracelet as I wanted something for a wedding. The dress I
Ordered came on time was ok quality for the price the dress fit but knee length on me hung to the floor
And the jacket was way to small. I ordered an XL,. In a Canadian Store A 14 OR 16 would have fit fine. I oved the styles but could not get over the thought that if I Measured for custom and got it wrong I would out several hundred dollars. I hated that the web site would not show me the dress I liked in the colour I Wanted. I will try again when there is more time to try non custom sizes and return. I did not return the inexpensive dress as I would be paying so I gave it to
The resource store maybe someone else can use it. Also the web site could be more user friendly
This is the second order I've place with LightInTheBox. The first order was for 1 t-shirt and the second order is for 2 more t-shirts and it takes 4 weeks to receive the orders. The second order was placed on 4/3/2024 and I received an email that I should receive them 4/20/2024 to 4/26/2024. That's 4 weeks since the order was placed. It seems to me that's a long time to receive the order. I don't know where they're coming from and perhaps that's why.
The quality of the first shirt I ordered seems good. It was very comfortable and it looked just like the description's picture.
I love everything I have ordered from Light In The Box! Sizes are always true to size and the customer service is great! I always trust I will receive a great product!
I am very pleased with my purchase. Very good quality at a value price. I would recommend this vendor without question.
It was a smooth process from ordering to delivery and the price was great.
Very pleased with both items received. A pair of Shoes and a jacket. Cannot wait for the jacket to return from having the sleeves shortened.
A Large selection. Many good offers to favorable prices, particularly if using the app.
Ich habe schon oft bei LightintheBox bestellt. Bis jetzt immer sehr zufrieden, musste noch nie etwas zurücksenden. Würde ich jeder Zeit weiter empfehlen.
The dress arrived and was as shown. However, the dress was too small and the coat was too large. Received a refund after I returned at my expense.
I have ordered from them several times as I like the clothes. Every time I have the same problem and it takes forever to receive the product. For example, my last order was 3 weeks ago and still has not left their facility. Then plan on a couple more weeks after that. Just expect to wait 1-2 months to get anything.
They also keep adjusting their delivery or shipping time frame and it is impossible to contact customer support unless it is outside that time frame. No way to email them and no way to call them on a specific order. I should just cancel the orders but do like the clothes. They need a serious improvement in their shipping and customer support.
I ordered clothing to be married in and I am very disappointed that the shirt I ordered for my wedding was about two sizes too small the slacks fit but were just a bit large now I will need to purchase a new outfit when I arrive in Manila from the United States certainly the wife to be will not be pleased
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702120 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Awesome experience all around. Quality, price, delivery, and customer service. Keeps me coming back for more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102701571 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox