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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a blazer along with some other items for the same size to check how this company works and if satisfied to continue shopping from them. Unfortunately the size guide in the website was wrong and I asked to replace it and then started all the fuss. They were asking continuously for proof with pictures about the size and I had to send twice the email with pictures to prove what I was saying. I have returned the item 1 month ago ( I had to pay for the cost of the delivery back although the mistake was not mine but was on lightinthebox who had wrong size guide) and still I have not received any refund and they are telling me that they still have not received the package that I had sent it tracked and I know that it has been delivered. Terrible customer service.
If you are lucky enough to find your size then fine otherwise It does not worth the trouble. It has been 2 months now since I made the order, the company still keeps my money that I could use to order sth else.
All these exist in messages
Obchod rychlý. Zboži přišlo za 2 týdny. Kvalita produktu souhlasí s popisem. Jsem velice spokojená. Zboží bylo kupováno v akci za málo peněz ale kvalita byla stejně dobra. Děkuji. Přište objednam opět, až se mi bude něco libit
I ordered a military themed T shirt, printed front and back with 3D graphics that popped off the page in the ad. Being used to Amazon, I ordered the shirt 12 days before an event I wanted it for; USMC birthday, Nov 10. It was shipped from China on the 10th. I received it on the 21st, opened it and dropped it in a trash can. Graphics were not 3D, they were dull and muted, about 90% less in quality from the advertisement photo. A fraud. I tossed it because I want this company out of my life ASAP
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much
The store is transparent and honest. It has a great quality in its service. Original and extremely high quality products.
Very good store, prize and fine goods.
Fine information on goods and on orders.
Looking forward to bay more.
Ordered a powerbank and the shipping was really good and fast. No problems at customs and the powerbank is flawless.
Thanks!
Been waiting for a product that they said would arrive in 30 days. When I said I didn't get it now they tell me I need to wait 90 days. I should have just gone to the store. I will never buy from them again
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with the Order Number?
We will then help you check what caused the problem. Once we confirm our problem, we will take full responsibility of it and find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Es una pagina sumamente buena, me encanta poder encontrar ahí zapatos de mi talla, me encanta comprar en linea y es mi favorita. Tiene una gran variedad de productos y es de muy buena calidad todo.
A empresa tem compromisso com o cliente.
Adquiri um fone de ouvido bluetooth junto a LightInTheBox e o produto chegou perfeitamente, atendendo a oferta que me foi feita. Sempre que precisei obtive todo suporte da empresa, as respostas eram quase imediatas e isto é uma grande prova de compromisso com o cliente. A partir de agora indico a empresa aos meus amigo a pelo respeito e atendimento ao consumidor. O meu pedido é o **************.
Excellent thank you will purchase items from them again in future the service is second to none thank you
Gosto muito desse site.
Pois ele tem os itens bem organizados e fáceis de encontrar, sempre respondem as dúvidas em menos de 24h. Ótimo prazo de entrega e bons descontos nas compras em grupo.
É o único site de compras que conheço que da opção de se taxado pela alfândega podemos ser "ressarcidos" de alguma forma.
Recomendo a todos. Meus amigos já começaram a fazer compras também.
Me ha gustado mucho la rapidez de las entregas. Ademas hay una oferta amplisima de productos. El servicio recibido ha sido impecable, lo recomendaré seguro.
Me ha gustado mucho la rapidez de las entregas. Ademas hay una oferta amplisima de productos. El servicio recibido ha sido impecable, lo recomendaré seguro.
Já comprei por várias na lightinthebox, sempre fui bem atendido e recebi os produtos dentro do prazo econômico a qualidade demonstradas nos anúncios.
Order # ************** Please help I can't track my order and its been over 2 weeks. I need these shrugs for a wedding
Dear Sarah Malajian,
Thank you for shopping with us.
Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 5-8 business days (7-12 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2018-11-02 with the tracking number LY927066795CN. You may track it in the following link:
https://t.17track.net/en#nums=LY927066795CN&fc=03013
Note: The online tracking information will be updated later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
So you shall receive the order before [2018-11-14], which is the 12th day of shipping. Please be kindly waiting for a few more days.
We really appreciate your support and understanding.
Very good prize and fine goods
God speed on webbsite
Fine information on gods and on orders
Looking forvard to bay more
Excellent item and excellent customer service! This will definitely be one of my go to buying sites! Thank you so much.
Made an order in this store. The order came and the product works well, I recommend the store. All ok.
Ótimos preços, entrega rápida e produtos com qualidade. Produto bem embalado, diminuindo a chance de quebrar durante a viagem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much