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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Great site for buying shirts, shoes and suits. Cheap because it is made and sent from china, but sizes fit north european males, and that is not normal for chinese clothes.
Fácil compra, transporte impecável. Produto muito bom. Facilidade no contato e produto tal qual anuncio.Já comprei novamente e vou continuar comprando.
Las compras siempre han llegado en tiempo y forma, jamás tuve ningún problema. Recomiendo lo usen para sus compras.
Blusa de vestir, es muy similar a una forma muy cotizada. La calidad es buena. El precio está genial.
El trato recibido por esta pagina fue bueno y corrector en todo momento! El producto llego muy bien embalado y en perfectas condiciones, su funcionamiento es excelente! Gracias por el servicio
I ordered a necklace for my wedding... it not only looked nothing like what I ordered... but iy was broken in 3 places and four or five of the gems where off.
Looked like jewelry from a GUMBALL MACHINE
Good store I recommend delivery on time plus you have many good price is reliable you can buy without fear and many varied products and without speaking it has very good customs insurance this
Ordered product on 9/28 and was given estimated ship dat of 9/30. Paid for expedited shipping. What a joke. Package didn't ship until 10/15. I needed it for an event on 10/27... package arrived today on 10/29.
Before it arrived, they sent me a message on 10/28 saying it could take 30-50 additional days for my package to show up.
They could have done the right thing and expedited on their end on 10/2 when I contacted them to find the it why my package didn't ship. Instead, they sat on my money and took their time.
They lied and said it was shipped on 10/12 but tracking info says 10/15. Nothing was expedited.
They lied and said they refunded my shipping. I have received no credit through PayPal.
I've requested a refund but they don't seem to understand what that means. They want me to ship back the package based on their word that they'll refund me once they receive it? What a joke. Borderline criminal in my opinion.
Do not trust them.
Read other sites and blogs. They requested to have comments removed because they're negative.
After filing complaint with PayPal they offered me "a reward for compensation" if I drop the case with PayPal.
DO NOT TRUST THEM!
Dear customer,
We apologize for the inconvenience caused. Could you please firstly advise us with your Order Number?
Do you prefer to keep the order with shipping fee refund compensation or return it back for a full refund at our cost? If we misunderstood you, please kindly advise us more details about your request. We will help you check it further and find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
I believe all of the positive feedback here is Fake or generated. A month ago I posted my refund issue here in Sitejabber and got a feedback from LightinTheBox that they will refund me within a week. But as always they bluffed me again. They are all fraud and cheater. I suggest you all don't waste your money there.
Will complain to the Cyberspace Administration of China(CAC). LightinThebox should need to be shut down.
Order **************
Dear Customer,
This is supervisor from LightInTheBox.
I feel very sorry you haven't received your refund yet. In this case, I've promptly contacted our financial manager to check your refund status.
Please don't worry, as soon as I get her feedback I will immediately update you with the details.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18791946
Thank you very much.
I paid for expedited shipping on my item and they did not ship it out the day they said they would. It got shipped out 5 days later, I had to go to Amazon and buy another outfit because I was now in a time crunch. I complained and they had "shipped" it out that day so could not refund the money. Items are getting shipped to you from overseas, China and Malaysia. I will not buy from here anymore and I do not recommend it, low quality and bad service.
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Boa noite já faz algum tempo que compro no Lightinthebox e me cinto satisfeito não tive problemas com as minhas compras sempre chegarão em perfeito estado.
Não tenho o que reclamar do Lightinthebox recomendo e indico para os meus amigos.
Ótimo site, a encomenda chegou rápido, cerca de 1 mês para o Brasil, e veio muito bem embalado e conforme o esperado.
O atendimento Pós-Compra foi excelente, respostas rápidas e prestativas.
I buyed a Xiaomi Mi Max 3 with import tax secure, I recived both the procutc and the refound of the taxes without any problem. Reccomend and would buy there again
Very affordable prices, has just about anything you're looking for, and shipping is fast. This is my go to site for everything.
Aparelho extremamente rapido se não for o mais rapido super recomendo Chegou em 25 dias. Muito satisfeito.
Excelente servicio y oferta mucha variedad de productos. Volveria a comprar otra vez. Te mantienen informado de todo el proceso de envío y cumplen con las fechas de entrega
He pedido varias lámparas y me sorprende que todas llegan en excelente estado sin ninguna falla técnica, gracias
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.