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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Precios de calidad y un servicio igual, el envio no es muy rapido pero lo demas prefecto, producto original y va perfecto, muy contento con la compra.
Excellent range of quality products, great prices and delivery options. Every item I have purchased has been superb.
Site com muitos produtos á escolha de fácil utilização. Começei a utilizar agora mas estou muito satisfeita com todos os produtos comprados
I bought Xbox One controllers off the website for $12 each (plus shipping for like $10). My only regret is that I didn't purchase more.
Having been a regular customer of Lightinthebox for several years now, I am happy to provide them with a review of my purchases. During that time I have never had occasion to return an item as faulty. I have found their goods to be of excellent quality and cover a large range of items, all at reasonable prices. I always check through their stock when purchasing and usually end up buying more than I intended. I would recommend this store to anyone wanting quality goods, well made and at a reasonable cost. Their service is top class and any queries are dealt with promptly.
Adorei a experiência que obtive na loja, desde as compras e até mesmo no reembolso pioneiro que obtive através dela.
Parabéns LightInTheBox.
Bought a some swimmers from here for very cheap and the product was quite nice and came relatively fast
He realizado varios pedidos a esta página y en general funcionan bien, es mas, si han tardado demasiado, les reclamas y te lo envían de nuevo, los 40 días del envío no te los quita nadie, pero esta bien para pedir gadgets y similares.
Für mich der beste OnlineShop. Gute Ware und in der Regel schneller Versand. Guter und verständlicher Aufbau der Webside.
Jederzeit gerne wieder.
I ordered a Large. They didnt specify that if you ordered a large you were getting an Asian large. The jersey tag said As - L; US - S. Basically it was two sizes too small for me.
When I went to return it, the instructions didnt match the website and so I have not yet been able to return it. If I can return it without any more difficulty then Ill consider them a respectable business with a bad website and unclear sizing.: After going to a laptop I was finally able to access a ticket for return/refund on Monday. Somehow I accidentally created two Refund tickets. They closed both of them saying there was another one so they could close this one. They took action on NEITHER of them. - 1 star is too high for their return policy.
Order # **************
On June 22,2018 I placed a order with light in the box for some camping equipment in the amount of $153.08 that includes a charge of $35.35 for shipping and insurance. Then they charged my credit card for $4.59 for transaction fee. I knew then this was not going to be good. Then they said the outdoor picnic blanket was out of stock. Finally the stuff came and everything was of poor quality. I asked about my refund for my out of stock item. No respond. Finally someone gets back to me and apologizes and said it was processed. That never happened. Email again, no number to call. Just email. No refund. This is the kidder. The email says the refund has been processed. No... A check mailed to me. They have my address. No... They asked for a paypal account so they can refund me. No... that never happen. Numerous emails requesting a refund. All of these never happen. This company is such a crook. The only reason why I went to site is because it came up in my instagram
Dear customer,
We apologize for all the inconveniences caused. As for your case, could you please firstly advise us with your Order Number?
We will then check what caused the problem and will try our best to help you fix it. Thank you for your understanding and cooperation in advance.
GRANDE LOJA, COM ÓTIMO ATENDIMENTO E BONS PREÇOS, COM CERTEZA VALE A PENA, MAS AINDA ESTOU TENTANDO RESOLVER OS PROBLEMAS ALFANDEGÁRIOS.
Have a lot of categories, you can buy almost anything at this store, the shipping was fast, well packed and according the description.
I have made several purchases from the company and they all met my expectations. Even surpassed. You are doing a great work.
The delivery system is wonderful
Thank you
Lightinthebox is my trusted online shopping site. All my gowns beautiful gowns were purchased from them. I own an entire closet filled all from Lightinthebox. I highly recommended them and they are trustworthy. I love all my gowns and will be posting pictures soon.
Otima loja, recomendo a todos principalmente comprando com o seguro alfandegario.
RECOMENDOOOO.
Comprei um moto g5s otimo preço paguei em torno de 530,00 reais sendo que aqui no meu pais Brasil
Sairia por 900,00 reais ou até mais.
Solicitei o seguro alfandegario e a alfandega me cobrou 592,00 mais caro que o aparelho rsrs.
A LightInTheBox me reembolsou o valor e fiz o pagamento na alfandega.
My product was exceedingly high quality and much better than expected! The service was good and my package arrived in the expected time. Would highly recommend!
Can someone from Lightinthebox help me get my money back? I returned a faulty phone on Aug 20th, it is now Oct 10th and I still haven't received my money back. The last message I received was "we will contact you as soon as possible", which according to other reviews is the proverbial kiss of death from this site! I have sent them proof of postage as requested. Order number is **************. If I do not receive my refund in a timely manner I will file a fraud and theft order with my credit card company, and also PayPAL services.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We have received your return package. We have arranged a partial refund to your Paypal account today. You may check it now in your Paypal account.
For the rest refund, we need your kind cooperation to send us with a money request so we can continue to process it for you. I had conducted new Ticket ID =18855984 in our ticket center and provide with instructions about how to send a money request. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariee,
This is supervisor from LightInTheBox.
I feel sorry for your experience. Please note the stuff did not close your tickets, they only merge them into one as you had opened multiple tickets for same reason and it would be impractical to be be served by different operators.
After checking, I can see that a UPS label was already provided on the ticket. I am afraid you did not check it out yet. For this reason, please follow up on your ticket and you'll find all instruction to call UPS and arrange your pick-up.
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18890690
Thank you very much.