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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Uns dos melhores site que já comprei:
Entrega rápido!
Ótimos preços!
Ótimas promoções!
Ótimo atendimento!
E etc.
Confio, no processo e no despacho com muita credibilidade da lightinthebox. Nunca tive problemas com o atendimento ao cliente, são sempre muito gentis e o mais importante que tudo é resolvido muito rápido.
Produto excelente, além de todas as minhas expectativas, recebi no prazo e em perfeitas condições.
Embalagem intacta.
A Ligh In The Box está de parabéns pelos serviços prestados e pela responsabilidade assumida.
Eh comprado diferentes productos y siempre eh recibido lo que pedido. Tienen variedad de ofertas y la calidad es exelente. Estoy satisfecho y confiado de comprar con ustedes
Comprei um oneplus 6 chegou bem embalado, o site me deu todo suporte pós venda, foram atenciosos tirada minhas dúvidas por isso dou 5 estrelas não pode postar foto do aparelho pq estou usando o mesmo.
I ordered some shoes... the Site indicates they where shipped 9/28. It's now the 8th of October. The tracking button never does anything but show a rotating circle. I ordered from my iPad and the Customer Service function only allows me to select to things... neither of the two have anything to do with may question. So I tried logging in from my Computer, it indicates I have no orders. I wanted these shoes for a vacation I'm taking on the 12th and I have no way to find out if I'll get it. Obviously this business doesn't want to communicate with it's customers, just take your money immediately. If I ever get my order, I defiantly won't put myself through this experience again. I gave it one start only because I had to.
Deja plusieurs achats et pas encore decu, sit qui propose de bon rapport qualité prix et des livraisons raisonnablement rapide
Uma das melhores lojas para se comprar on-line envia para todo o mundo qualidade de produtos e atendimento excelente
Tudo funciona de forma satisfatória, só tenho a agradecer a loja pelo excelente serviço prestado...
Excelente empresa. Muito confiável pois cumpre o que promete. Embora o prazo da entrega seja longo, devido a parte marítima, a qualidade e os preços valem a pena.
Fabulous oufit, shipped early as I pleaded as needed for special function. Great service.
Outfit is as advertised. I got 3 sizes larger so fit is good.
Just like another review, I ordered two bike jersey's, I wanted large, then came large Chinese which was small US. They didn't fit so I immediately sent them back following all there instructions (after I found them, hard to locate). That was in August, it is now Oct and have heard nothing back accept, "processing", the tracking number says they have been received, but NO return or NO exchange to date. Have learned my hard lesson on this one!
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I totally recomend it, very good prices, the shipment is fast, good offers! There are many things to everyone, surelly im gonna buy more with them.
I purchased two watches in one order. One watch arrived with a chipped face and the other watch arrived with its movement just rattling around inside it's case. Went through their sites tedious customer service. Was promised replacements and over a month later have heard nothing. Don't take your chances. Stick with reliable sites.
Dear customer,
We sincerely apologize for any inconvenience. Could you please advise us with your Order Number so we can help to check your case further? We will try our best to help you if there is any problem.
Thank you for your understanding and cooperation in advance.
Hi guys!
Just want to share some positive experience of cooperating with lightinthebox.
I bought 3 scooters Xiaomi m365. All together I payed 1250$. There was a small delay in delivery, but after all they arrived!
The website is reliable, you can trust them 100%.
Scooters are perfect, I am satisfied on 100%.
Also I would like to say thank you for customer service agent Rebecca! She provided prompt and excellent service!
Will deal with them again!
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. Your order was shipped out via 3 PL-PostNL EPS packages. Two packages were shipped on 2018-09-21, with the tracking number 3SDUGS0193625 and 3SDUGS0195011. Tracking Link: https://www.postnl.com/
After checking, both packages have arrived in your country. They will be delivered to you in the next 7 days.
The final package was shipped on 2018-09-26, with the tracking number 3SDUGS0138485. This package is still on the way to Ireland. It will be delivered to you in the next 2 weeks.
We are really sorry that your packages are slightly delayed because it's really a busy time for the worldwide carrier. We can understand that you need the products sooner and have asked the shipping carrier to prioritize the order delivery for you. It's highly appreciated if you can keep on waiting for all the packages.
II. We'd like to provide you a discount to compensate the shipping delay. But we'd like to explain the product price firstly.
Please be noted this "Xiaomi M365" scooter is always a Pre-Sale product. The scooters are sold as a batch in every pre-sale period
And the product price in every pre-sale period is different. It is set based on the souring price.
The last pre-sale period was end on 2018-09-26, so all your 3 scooters belong to last batch. Xiaomi gave a higher sourcing price for last batch. We sourced last batch at about USD390 per unit. That was why we sold this scooter at price USD399.99 in last pre-sale period.
The new pre-sale period started on 2018-09-27. Xiaomi gave lower sourcing price for this batch of scooters, so we can set the unit price as USD340.99. While this batch of scooters would only be shipped on 2018-11-15. We appreciate your understanding in advance.
We have provided a USD60 discount on each of your product. The current unit price of your product is much lower than its sourcing price. Normally it is a best offer for you.
While in order to meet your satisfaction, I had conducted new Ticket ID =18825146 in our ticket center and provide a new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Hi everybody,
I am a reseller. My clients asked me to find electric scooters for them. Also they asked me to deliver it pretty quick. I found xiiaomi m365 electric scooters. The best terms of delivery was on lightinthebox. 24 hours to process the request and 3-5 business days to deliver it to my country. So I bought 3 scooters and paid 1200$ to them. After few days there was no any updates about my order. I begung to ask customer service to find out what is going on. They provided tracking numbers. But there were no any information for at least a week. After that they provided another links and by them I found that they still doesnt shipped. The deadline of delivery gone and my customers asked me for a discount. As terms of delivery were provided by lightinthebox and delay is completely there mistake, I asked them to give me that discount which were asking my customers. They declined to provide any discount.
Also while scooters were on my way, they reduced prices on 60$ each. And again they dont want to give me any discount even after they reduced prices on there website.
Till today I havent received scooters. Also my clients want to have a discount for the delay overwise they will cancell transaction with me.
This organisation is not trustworthy. They are not reliable sellers. The reputation is not decent for them. They don't have products in stock. They are working as a dropshippers, just collecting money from people. After they would have enough orders they will ship it to there clients, but it could take a lot of time. Never trust them aspecialy there terms of delivery!
I did some shopping on this site, I was never disappointed, everything was always on time, and when I ran into any problems it was resolved quickly. Everything is always exactly as imagined. Good quality and delivery were quicker than anticipated. Thank you!
The www.lightinthebox.com customer service is extremely helpful and up-to-date. All my questions answered within a few hours. Their on sale prices are unbeatable. I'm completely satisfied with the site and I'm brave buying anything from what I need. I bought my Xiaomi Mi8 phone from here. Thank you for giving me the opportunity to buy it. Greetings from Hungary
En esta empresa he tenido dos compras, una me llegó con mucho tiempo después del compromiso de entrega, y en la segunda ocasión no me llegó. Intenté reclamar y me dicen que en un mes. Cancelé el pedido para que me regrese el dinero y no he recibido respuesta alguna. Por lo que perdí mi dinero y ellos perdieron un cliente. Ojalá publiquen mi caso, y las personas no se vean estafadas por estos abusivos. Sólo me mandan avisos para un regalo, pero no me mandan lo que pagué menos me mandarán un "regalo". Fraude, estafa, no deben de autorizar este tipo de estafas por línea.
Este es el Supervisor de Servicio al Cliente de Lightinthebox. Estoy encantado de ayudar.
Su pedido se envió a través de UBI Smart Parcel-MX el 2018-08-24, con el número de seguimiento 206273610017. Después de verificar, muestra que el paquete no se entregó a su dirección con éxito debido a la falta de disponibilidad del destinatario 3 veces La primera semana de septiembre.
Enlace de seguimiento: https://t.17track.net/en#nums=206273610017
Dado que no pudo localizar el paquete utilizando el número de seguimiento, el paquete debería haberse devuelto y actualmente está en camino de regreso a nosotros.
Tenga en cuenta también que el método de envío que eligió para este pedido fue Postal Expedited. Por lo general, el paquete tarda entre 14 y 27 días hábiles (19 a 38 días calendario) en llegar. Por lo tanto, su pedido no se retrasó en la fase de envío cuando se envió el 2018-08-24 y se intentó entregar el 2018-09-06. Aprecio su comprensión por adelantado.
Tenga en cuenta que normalmente solo podríamos procesar el reembolso por usted después de que recibamos el paquete de devolución. Si bien para satisfacer su satisfacción, había realizado un nuevo Ticket ID = 18877308 en nuestro centro de boletos y le proporcioné una Nueva solución especial para su caso. Por favor ingrese su cuenta en la casilla - vaya a "centro personal" - "mi boleto" para verificar nuestra respuesta. Por favor, manténgase en contacto con nosotros respondiendo el ticket, ya que toda la información se registrará en el sistema. Gracias por su cooperación.
I purchased one sweater that I am very happy with; however, a shirt I purchased for my husband is extremely small. I ordered a medium and followed the directions to the T on the sizing information but this shirt is still is still two is too small. There is conflicting sizing information on the website so hence my confusion. I am still waiting for a third order and they are telling me it will not be until sometime in November when I receive this top even though I ordered it not acceptable. (ordered in August). I might or might not order from them again based on these experiences. They have offered to refund the money for the top I have not received but to date no such luck. I keep my review updated as I go along but I have not seen a credit come through yet despite multiple request. All I am saying is. I will see
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We sincerely apologize for any inconvenience caused. We are delighted to help you.
Please be kindly advised firstly that all our Orders (including paid and pending) will exist in our system all along. As for your case, we are afraid that you might log into a wrong account so you could not find your order.
Could you please advise us with your Order Number so we can help you check the order status? We will take full responsibility of any of our problems. Please don't be worried.
Thank you for your understanding and cooperation in advance.