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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have order from this site several times. I have never been disappointed. Everything is always exactly as pictured. Good quality and delivery has been faster than anticipated. Thank you
I ordered a bike shirt that was way too small. I didn't want an exchange just a return and refund. It's almost impossible to find the right spot on the website for making a return. All I ever saw was that it was being processed. I never received an email. When I went back to the site to see if there were any messages, I found one that said I only had 14 days to return the item and that had passed. Soooooo no return no refund. I'll stick with Amazon.
Do not buy anything from this website. I have ordered and payed for the phone 60 days ago and still I did not receive it. More over I cannot track it. The phone is lost and they refuse to return any money back to me. Do not ever order anything from LightintheBox
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
It has tools like shipping and customs insurance that make life easier for the buyer, for these and other benefits, I still buy at LightInTheBox.
Muito bom o site, seguro para fazer as compras. Nao demora igual os concorrentes.
Recmendo a todos. Otimos vendedores!
Some days ago i bought usb hub for car with red and white lights for emergency or rescue for best price. After 10 days i received package! Good site. I'm with it a lot of years and no one was bad orders.
You can find lots of useful and funny items for very good price. The checkout is smooth and the delivery is on time.
I preordered an Xiaomi M365 Scooter and waitet till it should be in stock. After 4 days when it was listed to be back in stock and ready to ship, I got a message, that it is sold out.
We agrreed on canceling the order and sending back my money, but they did not send beck the money!
Hope now, PayPal helps me get back my money
Best regrads
Stefan T.
Order Number: **************
Dear Customer,
We are afraid that you misunderstood us.
We cancelled this order as you requested and have applied for the refund for you on 2018-09-25. However, it normally takes 3-5 business days for the refund to be completed. Our financial department will process the FULL refund EUR367.97 to your Paypal account within 3-5 business days. Please be kindly waiting.
Thank you for your understanding and cooperation in advance.
I rate the web site 3, items are great but mailing department is low, it takes 2 to 3 weeks to deliver my items even if they say it would take 3 to 5 days
Maravilhoso, adorei, cumpre o que promete... totalmente fiel a descrição. Ate que chegou rapido uns 20 dias. Fui taxado pelo governo do meu pais, porem o site me devolveu 100%.
They will cheat you by any cause. I had ordered a item 10 months ago but
The Item never came into my hand. They will never refuse you to refund
But they will never refund you.
The most horrible Website I've ever seen. Keep yourself safe before you robbed by them.
Order **************
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay and all the inconveniences it may have caused. We promise to take full responsibility of our problem. Please don't be worried.
As for your case, I had conducted new Ticket ID =18791946 in our ticket center and will resolve your problem in a professional way. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
... This was an HTP LED86 LCD Home Theater Projector. A VERY good buy. Affordable. Works very well. Totally satisfied. After receiving I sat this projector up with little effort as everything was self-explanatory and very simple to operate even though it has many detailed functions, just like the higher priced models. I was impressed with it's vividness and sharpness on my projector screen. By placing an adjustable strip light around the projected area I made it look like an actual theater while not in use. Overall, this theater projector is very good and Light in the Box, as a seller, is great. The buying process is smooth and with all the perks they offer, the fast free shipping on most items and the customer service makes this company one of the top three that I continually shop at. A very impressive experience.
Order an item with expedited shipping on the order it states shipped within 3-4 business days. The product didn't ship out until 8 days later. Didn't receive the product on time... tried to cancel the order even before they shipped and they refused to give me a full refund. Even though they are at fault for not shipping in time while I paid extra for expedited shipping they still refused to give me a refund. Horrible Service! When I finally received the order the product was horrible.
Hello Nilsa,
We feel sorry to hear your parcel was delayed. Unfortunately you did not provide any order number or tracking reference, so we failed to identify your order.
Should you consider your experience not positive, please provide us with your order reference. We'll be delighted to assist you and find a solution for any problem you may have encountered.
Thank you very much
Communication is definitely a problem. My questions were not really answered and in one case, links that didn't work were provided after the order was placed! Shipping was also expensive.
The goods however, did eventually arrive in good order. Yet to be installed so we shall see...
J'essais d'avoir un refund ou un remplacement mais on me dit que mon password n'est pas confirmé et on ne m'envois pas de email pour le confirmé
Bonjour,
Nous sommes désolés d'entendre votre expérience. Veuillez noter que vous pouvez réinitialiser votre mot de passe lors de la connexion si vous ne vous en souvenez plus.
Cependant, nous aimerions vous aider directement dans votre cas. Veuillez nous fournir votre numéro de commande et nous serons ravis de vous aider.
Merci beaucoup
Every Item I bought from Light in the Box for the past 10 years were good products and fitted well and looked awesome on me. I had about 2 or 3 items that I had to do some alterations, my fault, of course, I should have ordered a smaller size, but on the whole the products are worth it. I will surely continue buying from Light in the Box.
Regards
Rosemarie C.
Veliki izbor robe, širokog raspona cijena, uglavnom više nego povoljnim. Isporuka se jako ubrzala i u zadnje vrijeme roba u Hrvatsku (osim ako ne zaglavi na carini) stiže unutar 2 tjedna
Very nice wedding hats they fit nice and they wasn't flat at all very nice colour and it arive in time for my nethews wedding I would recommend to a friend as long as they get their goods in time
"Ótima compra, o envio foi super rápido
Great buy, shipping was super fast
Capa muito resistente, absorve o impacto em todo o aparelho. Se cair de quina, irá proteger normalmente.
Very resistant cover, absorbs impact throughout the device. If it falls off of the corner, it will protect normally.
Celular para iniciantes em Xiaomi, muito bom. Ótimo custo benefício.
Mobile phone for beginners in Xiaomi, very good. Great value for money."
Comprar F ue facil y divertido... el producto es tal y como se muestra en la pagina... el embalaje fue cuidadoso y preciso para que no se dañara el producto. Yo si volvería a comprar
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.