On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Comprei, chegou no prazo e conforme combinado. Paguei seguro alfandegario e fui reembolsado conforme orientação do site.
Products are very nice and Mailed in a timely manner, I was very pleased with my products. I ordered 4 wigs. I was pleased with results.
Heard they have a problem of not paying taxes on items sent. So purchased the additional tax insurance. They still didn't pay it got a note through the door from revenue and customs saying that I owed £15.01 on a £20 order in import taxes.
Messaged light in the box there response was pay it and we will pay you back... Having seen literally hundreds of reviews where people have been promised this and they haven't I decided against it. For which I was told that I will be charged for both original postage plus the fees for costums to send it back.
Disgusting company no way I will ever use or recommend them to anyone. Avoid unless willing to pay double advertised price.
I ordered few times and its quite good but recently i just place an order and paid thru bank transfer last August 30,2018. Untill now they kept saying didn't receive my payment yet. Also i sent the bank slip and i even went bank to HSBC to verify they said money is already in light in the box account. Customer service telling same word, money not receive yet. Its been 16 days yet my order still on pending! How long should i wait?
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
It's a fantastic and wonderful online business with very good prices and great delivery services. I got my micromax canvas 6 in less than 18 days.
My experience with this store has been excellent, they have an immense variety of products, their website is very easy to use, very intuitive, there are excellent offers and discounts all year round, their customer support team is excellent, when you buy in this shop you have the security that you will receive what you asked for, and without delays it is easy and safe to buy...
Excelente website shop. Recommended. El producto es conforme. Vale precio y producto. El envió es seguro aun cuando se le da sin seguimiento postal el producto llega a su destino. Depende del tamaño de la compra incurre en gastos adicional al es como aduana. Tienen cupones de descuento o al ingresar a la pagina de forma consecutiva durante 3 días en una semana dan $5 q pueden servir para disminuir el monto de la compra.
I have bought several time from this site and i love this site good product and customer service advice my friend to sales from this site thank you for good product and services also fast deliver
I was not happy with the skirts I ordered and it is very dificoult to get a refound. They demand pictures but I cant send them and I payed extra for insurance from duty and taxes. Now they say they are not responsible... never bying from them again
Dear customer,
We feel sorry that you were unsatisfied with the order received. We are delighted to help with your problems. Could you please firstly advise us with your Order Number?
You mentioned you were unhappy with the skirts. Could you please describe more details about the quality problems with the skirts? Your information would be helpful for us to find a proper solution to solve your problem in a timely manner.
We will also refund you 100% tax fee if you paid Tax Insurance of this order. Please kindly advise us how much tax fee you paid.
We are wondering why you could not provide us picture to show the quality issue and tax fee amount. If you just could not upload the pictures in the Ticket, please let us know. Then we will provide you with an email address and you can send the pictures to this email address later.
Thank you for your understanding and cooperation in advance.
I have bought several times on this site especially computer and consumer products such as LED spotlights that last longer than most of those who buy in Italy are more powerful and with more LEDs at a very low price shipments almost always free even if a bit long but the products arrive
The evening clutch bag size is very small then expected.
The finishing quality for the shoes not good.
The shipping postage very high.
Dear customer.
We feel sorry that you were unsatisfied with the products received. Could you please advise us with your Order Number firstly?
Please also describe more details about the problems with products. We will then help you check and will try to solve problems in timely manner.
Thank you for your cooperation in advance.
I was not able to process more then 2 credit cards for a purchase without getting an error message. I contacted the company several times and all they said was try it again or a different card. No Help, No Sale very unhappy! The photo included is only 1 of the 4 error messages.
Dear Customer,
This is supervisor from LightInTheBox.
Thank you for your message. I feel sorry for the situation.
Please note that all your payment attempts have been declined by VISA circuit. The following reasons may apply:
1) Card number, expiration date or name holder are incorrect
2) You chose VISA circuit but your card belongs to another one (such as MasterCard)
3) Your card data are okay: in this case your bank denied the transaction.
For security reasons we're not given other details on the reason why your payment was declined, we apologize.
You may want to contact your bank branch for knowing more.
Thank you very much for your kind support.
In case you need any further help and I have raised this ticket for you, you can follow up: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18764752
Thank you very much.
A very good website and recommended to distinguish it in the price of the occasion and quality of the goods and low price
Prachtige lampjes voor in de flessen gekocht prima levering en dan de prijs echt ongelooflijk ik ben al helemaal weg van binnenkort nog gauw een paar bestellen want iedereen vindt ze leuk
I buy 2 smartphones gome k1.
I Received the two products quickly and in perfect condition in Brazil.
The product is of excellent quality worth taking a long time to arrive by what the site foresaw.
But I'm satisfied.
BUENOS DÍAS!
TODOS LOS ARTÍCULOS EN BUEN PRECIO, BUEN GUSTO Y BUENA CALIDAD, ENTREGA A TIEMPO.
ME ENCANTÓ.
GRACIAS!
Muy buena página la recomiendo para hacer compras de muchas cosas, tienen cosas muy interesante, muy interesantes productos, hasta puedes comprar cosplay, tecnología entre otras cosas, se puede decir.
Awesome products as described in the site, highly recommended to any of my friends. Delivery on time as stated on site
Al comprar en lightInTheBox garantiza que tu compra sera segura 100% recomendado yo realice mi pedido y me llego en el tiempo indicado y la calidad del producto es muy buena
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
I feel sorry for the confusion.
Firstly, we'd like to remind that the taxes are noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that taxes under some countries can be heavy. So, 3 years ago, we create this duty insurance service available for orders from these Countries. It can be added easily when you place the order, as it is shown down below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
Unfortunately you did not provide any order number, so we could not verify your specific case. Please let us know what your order number is as we'll be delighted to assist. Thank you very much