On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently ordered a synthetic wig and it was sent without issue and the quality is fabulous. After a quick play with it I can see how gorgouse it will be when styled. Defo order from them again :) .
Ótimo site, o serviço de atendimento ao cliente foi muito prestativo nas minhas dúvidas, com certeza voltarei a realizar outras compras no site, o produto que comprei chegou em ótimo estado, super indico à todos que conheço.
Not happy that the company pay buyers for rate them high - its close to bribery, not an approach Im fan of.
As to your reply: that is exactly bribery! You only pay 'as a gesture' for a 5 star rating. The definition of bribery is: The act of giving or receiving something of value in exchange for some kind of influence or action in return, that the recipient would otherwise not alter. Bribery is the offering of any item of value to influence the actions of a perso. Essentially, bribery is offering to do something for someone for the expressed purpose of receiving something in exchange.
You are bribing!
I recently just started shopping with LightInTheBox and they are amazing. I do my weekly shopping there and they always deliver on time and I'm never dissatisfied.
Entrega rápida e atendentes bem atenciosos! Eu irei comprar novamente em um futuro próximo! Moro no Brasil e demorou mais para ser processado aqui do que pela loja.
I've been buying few articles since I've been knowing this web site and so far so good I'm very satisfied of my buying and the delivery and the customer services.
Awesome experience I've several purchases,
Many watches and was great quality worth
Every cent Also bought 3 handbags for my wife
Quality was great. Would suggest Light In The Box
To my friends
Paul R. Barthelette
Ce site est tres bien pour commander des articles divesr et variées toutes mes commandes sont arrivés dans les temps en bon état
Habe mir die App runtergeladen. Leichte Handhabung. Bestellung würde schnell bearbeitet und es wurde schnell versandt. Verpackung stabil und ordentlich. Support immer erreichbar. Man bekommt innerhalb von 24 Std eine Rückmeldung. Alles toll. Kaufe gern bei LightintheBox ein.
Prezzi convenienti. Articoli di ogni genere. E ultimamente spedizioni rapide, sono soddisfatta dei miei acquisti.
207/5000 Perfect,
I bought a Xiaomi Redmi 5 Plus, it was taxed in Brazil at R $ 434 and
The site paid the taxes due to the customs insurance. They gave me all the support I needed, I just have to thank you.
Very good product, good value, fast delivery. A shop that you can absolutely recommend. Shopping is always fun.
Fast shipment and delievery. It was packed well, no damege to the box
Very good quality of such a product for this money.
It has two kinds of light which is very helpful for drivers.In addition it has 3 usb ports, you can charge your devices in any time.
Thanks a lot!
Hello, what im can say: Fast shipping, lowest price, fine support center, promotion and bonuses, I love it's market.
Amei os produtos, chegaram em perfeito estado e o preço é muito bom. Super recomendo. Primeira de muitas compras que vou fazer nesse site.
MUITO TRI gosto dO Sitel, TEM tudo Que vc Precisa, E super- barato, super recomendo MUITO SHOW, CHEGA DIA MARCADO
I'm very satisfied with the site, all very intuitive, I found it super easy to find the product I wanted. In less than 24 hours the product had already been shipped, I was very happy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are afraid that you misunderstood us. We did not pay our customers for higher rating. For our customers who received their orders, we will send emails to ask whether they are satisfied with the orders or not. We expect the customers who are happy with their orders to leave us positive reviews. And we'd like to provide the customers who are willing to leave positive reviews some gifts. It is just our nice gesture, not a bribery. If customers don't like to leave positive reviews, we highly respect customers' decisions.
While if any customer was unsatisfied with the received order, we also suggest him/her to contact us via Ticket. There will be professional representative to help customers resolve the problems in the Tickets. We appreciate your understanding in advance.
We are wondering are you satisfied with your order? If there is any problem with it, please kindly advise us with the Order Number and more details about the problem. We will check it for you and will try our best to help you resolve all the problems.
Thank you for your understanding and cooperation in advance.