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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I purchased a pair of dance shoes from them and they arrived on time and were exactly as i had ordered, very comfortable and fast service
Excelente producto super recomendado llega tiempo expecificaciones igual a lo ofrecido por la tienda envio rapido
This shop has great offers. I ordered my oneplus 6 at a great deal. Also very helpful and fast customer service.
REVISED: After many emails, I was finally contacted by a supervisor who did authorize a complete refund. Thank you. While still a bit apprehensive, I may try purchasing something else in the future, and if that transaction proves favorable I will leave another review.
Original Review:
I DO NOT recommend anyone purchasing from this company! Customer service is non existent and extremely unhelpful. I purchased a security nvr that was advertised that it would be delivered within 5 working days. It took 4 weeks! After the second week I purchased through Amazon (delivered in 3 days). Lightinthebox customer service told me to refuse the ship if and when it arrives and they would issue a refund once it was recieved back. I just recieved an email saying that they were only refunding half of the amount paid. Outrageous! Stick with Amazon for online shopping, just make sure that if it the item is sold by a third party that it is not these clowns! VERY DISSAPPOINTED. WILL NEVER PURCHASE FROM THEM AGAIN.
Lightinthebox invoice number ************** for verification
After getting in touch with regards to over payments I got a quick response and the money put back on to my card promptly.
Great customer service.
I have had the money taken for my purchase 4 times. After contacting them the first time to say they had taken the payment 3 times they told me to wait a couple of days to see if they had put it back in... well i'm still waiting.
So annoying that there is not a phone number.
I have easily reached the products through the site and review.
Customer service giving fast answers. I had a seamless shopping experience
I do order, and will continue to do so. However, on some products, the shipping costs are incredibly high. Furthermore, you can only see those costs once you go to checkout. It would be advisable to state them earlier, so that can judge the total costs. For example, I wanted to purchase a 26 dollars item, only to find out, at checkout, that shipping and other charges would cost an additional 22 dollars. Silly.
A very robust Pendrive, and with a speed of writing sufficiently fast of 10 / 13mb / s, and to a very economic price. I will buy again.
Wide variety of items for home, clothing, outdoor equipment, jewelry and just about everything you may need plus great pricing.
This is a wonderful site for buying online. They have nice products with good quality at amazing prices. Buying with them is easy, fast and fun. Shipping is very good. I never have had problems with this site. I really trust it, and encourage you to trust it as much as I do. Thanks LITB.
Ordered a watch, they supposably sent it to the wrong town, after I contacted them they claimed that it was sent back to them, going to charge me for return fee and refund me partially. Stay away from this company. Fraud in a big way
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will then help you check what caused the problem. Then we will try to find a proper solution for you.
Thank you for your understanding and cooperation.
Worst customer service ever! Placed an order & realized immediately I put in the wrong address & canceled said order, it still processed & shipped! There is no phone # to contact them, you have to submit a "ticket" & each response took 24 hours+! I battled with them that this was their error because I canceled immediately & finally got them to agree to a full refund & a prepaid label to send the item back. I sent the item back, which they received over a week ago & I'm still waiting for my refund. Apparently they credit my Light In the Box account (which took them 8 days) & then I have to make a "withdrawal" to get my credit card refunded! They tell me this will take another 3-4 business days! I have never dealt with such a difficult company & I most certainly will not deal with this one ever again!
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much
I have order alot from LightInTheBox.com, great price and a lot of things you can not find any place...
I placed an order in Sept. It is now the end of November and I still have not gotten my order. I continue to ask them where it is and they give me excuses. I feel like this company is a Scam and I'm sure I will never see my package or get a refund. I am thoroughly disgusted with them.
Dear Customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will then check what caused your problem. Once we confirm our problem, we will take full responsibility of it and will find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
I have ordered two items so far from LightInTheBox.com and I was very pleased with the quality of their products. Placing the order is very easy. They have a little chart explaining sizing, so you can't go wrong. I ordered a beautiful vest and dancing shoes, and the quality is superb. You won't be disappointed.
I ordered blouses and loved it, It fits me well and the material is so good and their staff is cheaper too.
Ordered here around 20pcs smartphones, but last order with coupon was closed! Reason - sistem error, please re-order))) not good! Last order here
Ordered red satin dance shoes. Received order early even though it was coming from another country. Received regular emails advising it's whereabouts. Surprised at the quality when it arrived. Love this website!
I ordered 2 pairs of shoes in October and paid for expedited shipping. Promised receipt by 5-9 days. It's now Nov 23 and no shoes. I needed them for 2 dance performances. They are useless to me now and I have no shoes and they won't refund the money. Customer service keeps saying to contact USPS but they are responsible for getting me the shoes, I shouldn't have to track them down.
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott,
This is supervisor from LightInTheBox.
I feel sorry for the trouble.
Please note that the cost you saw being deducted from your refund is not in our hand. Your parcel returned due to consignee absent and expiration of the holding period at the local depot of the carrier.
As such, once the carrier has returned this parcel back to us, they charged twice shipping cost.
We're normally not able to cover this cost for the consignee, as the reason of the return process has nothing to do with the carrier handling or any mistakes from our end.
This being said, we'd like to assist you specially. In this case, we can offer exceptionally the refund of the shipping cost, if this option suits you. Please let us know,
Thank you very much for your kind support.
If you require any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19128941
Thank you very much.