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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
I am absolutely amazed at the variety and
Unique styles of clothing that I would never find
In any of my local stores and the prices are so low, it's logical to shop this way as I am on a strict budget, like so many folks are. But, by pacing my purchases, I will eventually have fantastic wardrobe!
I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even one my daughter doesn't care for because it's a very splashy graphic print)! The fit is excellent, they're comfortable, and they are perfect for accessorizing up or down. I lived in the two denim maxi dresses I bought last summer--so much cooler than pants, and perfect for someone whose legs are starting to show their age (I'm 71). The only gripe I've ever had is that on one of the dresses, the overlap for the button front is just barely enough, and I wish it was a little more. Also, tracking your delivery is easy, and delivery is always on time. Thoroughly recommend!
Available trustworthy clear honest kind and good taste for goods
Love,, love the top. It is very comfortable. Great tank top for summer.
Bestelling met bezorging duurde erg lang, maar goederen zijn goed, je moet wel je maten goed opmeten
Zrobiłam już wiele zakupów w tym sklepie. Ze wszystkich jestem zadowolona. Wszystko zgadza się z opisem,a poza tym dobrze podane są informacje co do rozmiarów. Ale szkoda że w dostawie nie ma opcji Inpost tylko kurier.
Je commande assez d'articles, parfois, je suis déçue de la qualité, ou du produit en lui même. Le service après-vente est très présent et efficace. Bravo!
Il y a juste que parfois les articles commandés, font très long pour arriver...
Ou ce que je trouve dommage que tous les points accumulés nous ne pouvons pas de temps en temps recevoir un chèque.
The experience was great. The only problem is that the black pair of sweat pants had a large hole in the left pocket. Also I am a true 31.5 waist size and the medium was tight.
Avaliei positivamente os artigos recebidos.
Durante a encomenda, tive boa assistência pós compra.
Items that I have ordered are good quality and the shipping is always fast compared to other companies.
Everything I have ordered has been spot on and exactly as presented online. I think the prices are amazing, and the shipping is always quick. Highly recommend LightIn The Box.
Je n'ai jamais été déçue par mes commandes; service rapide et suivi;
Les vêtements sont beaux,et de bonne qualité!
Ich bin zu frieden
Sehr gute Sachen ich bestelle gerne ihr
Was given options and chose the one I wanted it was so easy and quickly resolved!
Je suis en colère de ne pouvoir avoir un bon de retour pour vous renvoyer les vêtements cyclistes qui sont trop grands et où le prix des articles est important afin d'avoir un échange en taille M, j'ai quand même réglé mes articles pour presque 150€.
Auparavant j'étais satisfaire mais ne reviendrai pas commander chez vous puisque vous ne pouvez me transmettre les vêtements demandés dans ma taille alors que je ne les ai pas mis et qu'ils sont dans leur emballage d'origine.
Ce que vous m'offrez ne m'est pas utile.
Je souhaite que vous puissiez étudiez ma demande car après le suivi de ma commande je vous ai informé que je désirai un échange, ce que vous mentionnez, alors je fais quoi des vêtements trop grands maintenant.
Patricia BONNEAU
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client
But, I ordered a size that was too small. I'm disappointed in myself for not measuring correctly.
The shopping experience was easy and straightforward.I tried to order my items from a different store and they won't deliver so I came here and I'm so happy I did.you can find anything at Light in the Box.thanks so very much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102730997 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox