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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Took long time to arrive. When it did, the shorts were bigger than expected so should have ordered smaller size than suggested in chart. Lesson learned.
Was soll ich hier schreiben?
Fünf T-Shirts bestellt. Habe eine Nachricht bekommen, dass eines davon nicht Lieferbar wäre und storniert wird. Das Geld wurde sofort zurück überwiesen.
Die anderen vier T-Shirts kamen an und waren in Ordnung.
I found your site and since I found it, I just looking at the clothes for myself and also for my wife. Price, quality and originality thats what Im looking for...
Every item of clothing I have purchased has been absolutely perfect. The quality of the materials are awesome and the cost is more than very affordable. You get all and more than you expect. I have ordered swimsuits, tops, Leggins, Capri, dresses, and more. I order my true size and everything I have ordered fits me perfect. Try ordering, you will not be let down
Product arrived on time, was as described and other than the top being a bit tight met my wife's expectations.
Easy, fast order of warm and cozy sweaters which my daughter calls 'snuggly'. Great price and apparent good quality.
I've ordered some really wonderful shirts & blouses that are absolutely lovely and noth women & men have stopped me to compliment my choices of blouses or shirts. So if anyone wonders how to attract the eyes of a potential lover … buy one of these shirts, blouses. Recently, I sought to buy a dress and the order couldn't be fulfilled due to issues outside of their control. LightintheBox contacted me about before I knew there was a problem & offered me choices. That in my view of extraordinary customer service is extraordinary.
Ordered five shirts but one had the wrong back sewn on it. But it was replaced with the right shirt.
Fabric, size, color and price, all were very good. If delivery time is not important a worthwhile purchase.
Because the price was so low, I took a chance and ordered this dress. It is a beautiful, nice satin dress. I ordered up and that was the right move. I just have to get it hemmed to tea length (I'm 5'3").
La mejor app sin duda alguna tiene todo lo que necesitas precios accesibles y envío súper rápido que esperas descárgala ya para aprovechar las promociones que tienen disponibles
Good product for the money nothing to complain love the quality of the shirts will buy it again
Excellent prices and good quality products so far so good keep up the great work and the great prices
Purchased 3 Shirts. But, 2 shirts both of them had part of the letters D.O B & R. Blocked out.
Very disappointed with the order! May determine my next purchase.
Les souliers sont fait trop petit pour moi. Trop long pour me faire expliquer comment les retourner. Pas grave,c est une mauvaise expérience chez vous. Je n achète plus chez vous. Je reste avec temu et amazone, les retours c est facile.
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102767939 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
This is exactly what I've been seeking. It's excellent.
I was nervous to order a shirt from overseas, but I was glad I did. The shirt arrived on time, was exactly as described, fit well, and was a good value. I've already placed another order for more clothing. Highly recommend.
Ordered 3 Summer shirts. Took a bit longer than expected to arrive.
Worth the wait! Great shirts- good looking - nice for the summer.
I am fully satisfied with the Product - would / will order some more.
Gene
Elke bestelling was niet te evenaren perfect tot in de puntjes alleen soms een beetje te lang wachten voordat de bestelling aankomt
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102767933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox