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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Their sizes are ALL wrong, they are not USA sizes. Their Refund policy is horrible! You have to send the item back to CHINA. Their shipping from address claims Jamaica, New York, but that is False. Save your money and buy from reputable companies in the USA.
After endless emails withLitb I put my review on sitejabber and let Litb ( the customer complaint section) know about it. The next day they offered me a full refund and I can keep the jacket (will have to loose a srone or two) and two days later the money was in my accouunt. I hope they will learn from that because 1 complainer eats 10 praiser and that they don't treat customers like idiots.
I ordered a fleece lined wind proof bike jacket in 3 XL, I wear usually XL but wanted to wear a jumper underneath for the winter. Order no37716940 What they send me was not bigger than L and had no fleece just cheap plastic. I let them know that I want a refund, you can't just send things back to Litb, they have to give you a ticket number but they still did not give me a number. Instead they offered to keep the jacket and get a 20% refund or 30% discount for the next purchase. I tried often but never got an address. I don't trust those buggers at all and will never buy anything from these non gentleman. Save your money.
I never recieved the articles that i paid :( I asked them why they are not arrived. They asked me to wait 3 months and if stuff not arrive then contact again. I contacted but didnt get any answer.
Dear customer,
We sincerely apologize for the problem. Could you please provide us with your Order Number so we can check and resolve your problem in a timely manner?
Thank you for your cooperation and understanding in advance.
Im so happy because I bought many things on this site. All things are good quality and prize is very good. My overall ratings is 5 stars.
TERRIBLE costumer service. After an unacceptable delay in processing my item prior to shipping my items arrive too late to given as presents, I sent the items back to the seller. It took four emails saying the same thing to get them to understand I had returned the items and wanted a refund. After they finally understood the items were on their way back they stopped the message chain and i was forced to start a new chain which they completely ignored. I was forced to go through Paypal to get them top communicate with me.
Dear customer,
We do really want to help you. Could you please provide us with your Order Number so we can further check what caused your problem?
Thank you for your understanding and cooperation in advance.
Lightinthebox charged me double for an order short was 31.85 the t-shirt 9.85 around ten will say. I was charged over84.00! Unbelievable! I keep trying to let customer service know but they don't get back to me. I don't have time for this.
Dear customer,
We sincerely apologize for the problem. Please kindly provide us with your Order Number so we can check and resolve your problem in a timely manner.
Thank you for your understanding and cooperation in advance.
Took 3 months to get a men's XL shirt and when it finally arrived it will not even fit a 10 year old child. I sent 8 emails to customer service about order with only one response. Customer service does not exist
Dear customer,
We sincerely apologize for the problem. Could you please firstly provide us with your Order Number?
Please also tell us more details about your problem. We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
Bought from them two months ago and the order hasn't arrived, there is no information about the package so I tried to speak with them, after ALOT of work trying to contact them they told me to wait 10 more days and if it won't arrive till then they'll take full responsibility,
Guess what?. It's been more then two weeks since then and they don't even respond to my massages!
Needless to say I won't ever buy there again, don't do the same as my mistake!
I buy a lot from AliExpress, Amazon and eBay, can't even compare customer service...
Dear customer,
We sincerely apologize for the shipping problem. Could you please provide us with your Order Number so we can resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.
I ordered a product from lightinthebox. Xom. On their tracking tool it shows delivered but I did not receive my package. I tried contacting customer service. They are rude and condescending. Now they are asking me to track my own package because as per them it is delivered. There is no respect for the customer. Pathetic experience. I'm never going to use this website. Also recommend all of you not to buy from this website.
Dear customer,
We sincerely apologize for the problem. Could you please provide us with your Order Number? We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
Usei a Lightinthebox para encomendar 3 produtos que chegaram dentro do prazo previsto (30 dias). Apesar dos problemas alfandegários, como tinha o seguro, todas as despesas adicionais foram pagas pela empresa.
Recomendo.
First of all my package was supposed to ship within 3~5 days. It has been 2 weeks and it's still not shipped out. Their prices may be good, but it takes forever to ship!
Dear customer,
We are sorry for the concern. Please kindly provide us with your Order Number so we can check what caused your problem.
Thank you for your cooperation in advance.
You must read the fine print around returns. I received a product far below my expectations totally unacceptable and nothing like the photograph and description on their website and returning the product to them in China was to exceed the cost of the product! I was refunded $6 on a $22 purchase. Stay away!
Dear customer,
We are sorry for the problem. But please let us explain our Return Policies firstly.
Based on our policy, we will take full responsibility if the product received is defective or totally different from online pictures. We will help customers to return any defective/unqualified/wrong product back at our expense.
While if the product is correct but just below customers' expectation, we feel sorry but we are unable to take responsibility. Customers can return the products below their expectations and the return shipping fees will be at customers.
You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
If you confirm the product received was totally different from online picture, please provide us with your Order Number at your earlier convenience. Please also tell us more details about the problem so we can further check it for you. We'd like to offer you new solution if we confirm the product was incorrect.
Thank you for your understanding and cooperation in advance.
A month of frustration with a simple order. No help from their website or customer service. To summarise a long saga: 1. Order an item worth £13 or so 2. Cancel almost immediately, within 24 hours. 3. Three weeks later - order arrives - I immediately return to sender ( the courier in UK). 4. Told that I couldn't have a refund unless I accepted the delivery online. 5. So they send another one! 6. When I go to the website I can't return it as 'you have no orders'. So I cant raise a ticket! 7 No phone contact number. 8 Complete deadend, no where to go now.
TID ******* of Order *******
This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened to your order firstly.
We received your payment of this order on April 29th and shipped it out on 2020-05-03. Actually we did not receive any cancellation request or any contact from you. We are afraid that your cancellation request was not submitted successfully.
On 2020-05-16, we were informed by the shipping company that you refused the package. Then we conducted Ticket 21058094 to suggested you claim back the package. Please be advised this was the first time we communicated.
Please also be noted if the package was returned due to customer reason, NO refund will be arranged. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
This was why we suggested you to accept the package firstly and later raised a Return request. To reduce your cost, we covered the re-delivery fee and asked the shipping company to re-deliver the original package back to your address. Hope you understand all the matters.
We also feel sorry to hear you could not find your order or submit the return ticket. It might be caused by the system bug. Next time, if you can't find the order via APP, you may try to log in your account via PC and check the orders.
I'd like to help resolve your Return Request. I had conducted new Ticket ID =21214065 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Do not order anything from them! It is just shy of two months since I ordered a pair of light up shoes for my son. They just told me it will be another 1-3 weeks on top of that! Original Shipping estimate was 12-18 business days. After much complaining from me, they are offering to refund half of the $13 shipping fee I paid. I'm asking for a total refund bc the dang shoes aren't going to even fit my five year old by the time they get here! This is ridiculous and they should be ashamed of themselves. They have stolen my money and my son doesn't have shoes that fit bc of them!
Dear customer,
We sincerely apologize for the shipping delay. But please be kindly advised that your package was delayed due to the epidemic. The worldwide spread of Coronavirus affects all international transportations. Besides, due to Anti-epidemic policies and quarantine measures in various regions, and customs clearance of parcels, etc. cannot be fully guaranteed. So your package require more time for delivery. Please understand we do really want to deliver you the package sooner, but unfortunately we are unable to control the shipping time in this period. In addition, we are unable to cancel the shipment after it occurs. Hope you understand it.
But we'd like to help you resolve the problem with our greatest effort. Could you please provide us with your Order Number, so we can further check and find a better solution for you?
Thank you for your understanding and cooperation in advance.
Never again. This was absolutly my worst online shopping experince.
-Delivery time way too long
-Not tracking updates for about 14 day
-Manufacturing failures on my orderd product
Dear customer,
We apologize for all the problems and the inconveniences caused to you.
Regarding the shipping time, please be advised that your package was delayed due to the epidemic. The worldwide spread of Coronavirus affects all international transportations and customs clearances. We do really want to deliver you the package sooner, but unfortunately we are unable to control the shipping time in this period. Hope you understand it.
We also feel sorry to hear the product did not meet your satisfaction. Could you please advise us your Order Number and more details about the problem, so we can check it and resolve it in a timely manner?
Thank you for your understanding and cooperation in advance.
Nel mese di marzo ho fatto un ordine su questo sito per due collane ed un paio di orecchini, il tutto spendendo una cifra molto buona. Dopo pochi giorni sono arrivati gli orecchini e la comunicazione che le collane sarebbero arrivate con una spedizione a parte. Bene, a tutt'oggi, malgrado gli innumerevoli solleciti ai quali mi viene riposto di attendere una certa data e passata quella viene ancora procrastinato, non è arrivato nulla. L'ultima risposta di Lightinthebox.com è di aspettare fine luglio! Avrei fatto molti acquisti su questo sito che ha tanti oggetti a buon prezzo, ma visto come è andata non credo che ne farò più! E a fine luglio mi riservo di adire a vie legali per una questione di principio. Ah, dimenticavo... gli orecchini che sono arrivati sono belli!
Caro cliente,
Ci scusiamo sinceramente per il ritardo nella spedizione del secondo pacco. Si informa che la diffusione mondiale di Coronavirus influisce su tutti i trasporti internazionali e sdoganamenti. Alcuni pacchetti saranno ritardati di un certo tempo. Apprezziamo la tua comprensione in anticipo.
Hai ricevuto il secondo pacco? In caso contrario, potresti comunicarci il numero d'ordine. Vorremmo verificare ulteriormente il suo stato con la compagnia di spedizioni.
Grazie per la comprensione e la collaborazione in anticipo.
I have ordered an item 3 weeks ago, in the checkout I have paid £5.74 for 5 working days delivery. I received the confirmation email. But still has not received the item. Also in my account shows My Order section is empty!
I have emailed to the costumer service but they haven't responded yet
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can check what caused your problem?
Thank you for your understanding and cooperation in advance.
Very easy to maneuver through the site, as well as very easy to order. I'm very satisfied. Thank you!
THE COMPANY IS NO GOOD. THEY ARE UNRESPONSIVE AND CHEATS
I HAVE BEEN WAITING OVEWR 3 MONTHS FOR MY ORDER AND THE TRACKING NUMBER THEY SEND DOES NOT EVEN EXIST.
Dear customer,
We apologize for the shipping delay. Could you please provide us with your Order Number so we can check and resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.
I have ordered LED bulbs in Light Source Color: Warm White but I have received all LED bulbs in Light Source Color: Yellow. I don't need any yellow bulbs; I asked them how can they replace these yellow ones for white ones; what I really ordered from them. Never got any response from them. I should have checked their reviews before ordering from them; all negative.
Dear customer,
We sincerely apologize for the problem. Please kindly provide us with your Order Number so we can further check your problem. We will try to resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problems. But we are afraid that you got some misunderstandings.
Firstly, please be advised that all our items are made based on our own size chart. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes always do not fit. We appreciate your kind understanding in advance.
Furthermore, please be noted we don't have any oversea warehouse. The address "Jamaica, New York" should be an address of shipping company's warehouse. While all the products need to be returned to our warehouse in China.
You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, we can fully understand your disappointment. Could you please provide us with your Order Number? We will then further check if there is a better solution for you.
Thank you for your understanding and cooperation in advance.