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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have nothing but good service & products so far no complaints. I will continue to shop LITB. Thank you
Everything came in perfect condition but the delivery time could of been better
Articles I ordered looked good, unfortunately, the capri pants are huge. Ordered a medium and they would fit someone 100lbs heavier than I. Trying to find a way to return items is less than ideal - you have to really hunt and search on how to communicate about something - still searching.
I ordered a couple of dress shirts for my husband and we are thrilled with them. The detail is subtle and elegant. One is a bit more ployesterish than I Iñigo Ed but this gives off a slight sheen that is quite lovely.
Very satisfied with.my oder. Eose.use wad extremely very nice.timely manner on delivery
Pleased with comfort of clothing
Nice product. A bit more care in packaging to make sure product has no creases in it. Also length of time to receive is excessive.
Good experience but not always. Clothes' material mistakes and some times difficult to know how it looks through images, most of all polyester clothes. Customer service has helped very efficiently.
The dress is pretty and I'm looking forward to wearing it next summer. The bag is just the right size for my "stuff" and I love the colour.
Nicely made. True to advertised size. Arrived relatively quickly.
Thanks!
I order things from this site for vacations mainly. This way I don't have to go store to store to get new things I'd want on vacation. As well I don't over spend, items I find are reasonably priced and I'm able to do a larger purchase. And I have at times reordered a similar item if I love the first purchase.
I started last year when I purchased a sequence dress of a cruise and it was perfect. Now getting ready to leave again so I purchased some great vacation wear.
The watch is beautiful. The clasp is faulty. It does not catch. The instructions for return or refund are very complicated. I could not find a customer service number to call.
Ordering was easy plus I earned a discount, shipping had good notification, shoes are just as advertised and very nice!
Sometimes things are nice; sometimes they aren't! But shipping and notifications are always reliable and customer service responds quickly.
Great order overall! 5 stars for ordering, 4 stars for for products. Each product has a few little things that I wish could be better, but overall, very satisfied.
If you see something you like, just go ahead and order it; items do sell out completely and then you miss out! I've just learned this the hard way with a few summer items.
Nice shorts but not Tru to size, I ordered one size up and they were still a bit snug. I won't put these in the dryer cuz if they shrink they'll be too tight. The biggest size is 40, im a 38, I wish they made a 42. That said, I do like the shorts and I bought another pair...
Thank you for these. They are cute and comfortable. Just what I needed for my casual outfits.
Beautiful style clothes. Correct quality, large size, good price, fast shipping to Belgium
Best and cheap prised site so far.
I love the quality of the stuff
Très satisfaite des produits mais frais de port trop élevés surtout par rapport à la concurrence
Clothes are very well made and fit according to the size indicated. If there is a problem the customer service fixes it immediately and efficiently. Have made more purchases from them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members