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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same email over and over. The swim suit torso is way small - obviously made for someone 5' tall. They refuse to send me a return label. Never again will I fall for cheap prices and doctored photos.
I was pleased with my order looking forward to order again. Just wish you guys had a way that you could Express it faster.
My shopping experience was awesome. The website was easy to use. I was also impressed with the many payment options that were available.
It's easy to place an order on this site, but, more importantly, safe and rewarding; I had a case where, for whatever reasons, the delivery was delayed. LightinTheBox was quick to make amends granting not only a refund but also a discount for future purchases. Love it.
So many of the items I've purchased fit and look quite different than the picture of said item. Tops are usually cut quite wide...not shapely like the advertised version. Pants are either too big or too small and I have ended up giving away SO many items...tops and bottoms. And yes, I check each and every items size guide. Sleeves are wider than pictured, v necks are not as low cut...I have a LOT of items that need adjusting with my sewing machine. Yes the prices are great but you never really know if the item is going to fit YOU properly or at all. Even when you're supposed to allow 1-2 cm mistakes. I've decided not to bother ordering anymore clothes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102792101 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I did not clearly read return policy found other amazing sites all of which give you at least 14 days for a full return. Light in the box only gives yo 30% of what you paid. My mistake for not reading 😞 just know buyers there are some wonderful sites out there that will and they have faster shipping beautiful clothes and returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102792125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I had two dresses that I purchased that turned out to be too small. I wanted to return them and purchase one again in a larger size. That was not possible because customer service said I could not return them just because they were too small. And that was their policy
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102780857 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've ordered 25-30 items from LightIntheBox in the past 2 years alone. Even though they've been mostly polo shirts, everything has come as shown and described. The quality is as good if not better than any online shopping company with the exception of the "luxury companies" like Tommy Bahamas but at 1/10th the prices. I love their "flash sales" even though you can't use the membership shipping option with them but the prices are so low that it still is a great deal ($10-15/shirt incl. Shipping). The only thing that I've told them I'd like to see added is a view of the backside of the shirts, especially the different prints and patterns, not so much the solids. Shipping time is normal for where I live (HI) and they provide tracking information with each package.
No corresponden las fotos de los productos con lo surtido, llevo 3 compras con productos similares, no lo ofrecido y ustedes no responden nadaa al respecto.
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente de Lightinthebox.
Lamento mucho las molestias causadas. Ahora recibirás asistencia personalizada rápidamente.
He creado el ticket n.° 102776899 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Megha
Servicio al cliente Lightinthebox
Great experience. The fitting for the outer top was a bit larger than I thought it would be but overall experience was great!
The style and prices of your men's clothing are great as well as the women's.
I would like to take a minute to acknowledge that this app LightInTheBox has excellent service and exceeded my expectations on timely deliveries. I truly enjoy my ordering overall experience and will continue to shop there👍
I am pleased with this shirt. It fits well, and nice material. The parcel was delivered within the guaranteed specified time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102799299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox