On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Scusate ma parlo solo Italiano... Mi deve ancora arrivare il secondo mio acquisto ( 3 magliette con stampa 3D) ma se sarà come il primo acquisto sarò sicuramente soddisfatto. Spero di fare altri acquisti nel vostro sito. Grazie
私が注文した商品はすべてクオリティが良かったです、海外発送なので到着までに時間を要したことが少し不満です
その点を考慮しては4つです、しかし配送担当者の親切な対応は嬉しかったです、再び利用すると思います
I ordered a size larger than usually but it turned out too small and reordered it again in a larger size. I came very quickla the first and second time, did not wait for the product long.
Spent over 200€ and only a couple if items were any good! Could have bought better on any local market stall!
Especially disappointed with the cycling suit, jacket too small trousers too big, definitely very different quality. No 2 sizes are the same, quality very poor, will not be buying again!
My experience is good. The only thing I didn't get was a refund for the canceled order. I hope to get the money. Greeting
The ordered under and nightware are how the sight says it is and are not expensive. My last order was for a pure mulberry men slip, but I received a slip who was made from cotton and spandex. Light in the box promised me as yet to send the pure mulberry slip.
Overall it's a decent watch, however the instructions enclosed were for the wrong/different model
Wonderful experience... my daughter loved all frocks I ordered
Zero for your service, very sorry to give this review
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood us.
We received your return request for the screen protector. We were following up this case but then you closed your previous Ticket 23168958 suddenly. So we were unable to help you further on this issue. We appreciate your understanding in advance.
But I would like to help you. I had conducted new Ticket ID =23470298 in our ticket center to follow up your case and will help you resolve the problem in a timely manner. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Horrible
The items received were of poor quality and refund is a big issue
Did not get refund for the items I cannot wear.
This is Customer Service Supervisor from Lightinthebox. In order to help you, I had conducted new Ticket ID =23470289 in our ticket center to follow up your case and will help you further check the problem. We will take full responsibility for any quality issue. Please don't be worried.
Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and keep in touch with us there. Thank you for your cooperation.
I bought twice on this site. Both times every aspect of the purchase was perfect.
The most important: 3D shirts really make me out of the crowd.
Fast order processing, fast delivery time. Excellent product and reliable seller. Above expectations for now.
I am quite satisfied with the article and the time it took to arrive. Same article as the one presented on the website. I recommend.
A good quality but always problem to choose right size.
Articoli corrispondenti alle fotografie. Buona qualità, bei colori. Sono molto soddisfatta. Ottimo rapporto qualità prezzo.
I have ordered too many times from your site. The price and the quality of your products are very satisfied. I am very disappointed from the delivery delay.
No problem till now... The first command arrived in time. A safer packaging recommended.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am really sorry that this order doesn’t meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23470325 in our ticket center to follow up your case and will help you further investigate the problem. We will take full responsibility for any quality problem. Please don't be worried.
Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and keep in touch with us there. Thank you for your cooperation.